Reviews for Chatra — Live Chat & Chatbot

I have used this app for more than a year and find it extremely useful for our business. Its easy to install, the support is fab and customers data is stored for any use in future. Totally recommend it.

Love this app! Since using Live Chat, traffic has gone up. I am able to have more engagement with customers. If I get someone on live chat, 99% of the time I get a sale from that engagement. My business is very consultative. This app is easy to use, personalize and customize to your business. It helps me to see where customers are from, what they are typing so I can respond quickly. I wish all business used this app. You need this app if you want to grow your business.

Provides a quick & easy contact experience with my customers! I enjoy being able to get back to my messages as well as the feature that allows real-time chat! Thanks!

Brazyn Life

2020-04-24

United States

A fantastic addition to our store. Much better than native Shopify chat. Great functionality even in the free version

Chatra has increased sales and conversions of our business. They offer some great features such as live visitors on the site. Very easy to use and implement. 5 stars!!

Very easy to use. Increased my conversions. Customer service is excellent. Very professional lay out.

Perfect have used this for a number of months now and havent had any issues and seems easy/simple enough for customers to use.

The Live Chat of Chatra is really good. Visitor use to like to click it to contact us. The Chabot and other features I did not tried, but I was surprised how well the chat worked.

As a free plan for a start-up, its been excellent - as the company grows I have no doubt we will continue using Chatra

Great app! It is very easy to use and set up and allows me to chat with my customers easily and quickly. Thanks!

Original review (2015): Still trying to drive more traffic to this new store to really put this thing through the paces, but no complaints yet! Pretty easy to use and enough free features it's worth grabbing as a new store. I particularly like the ability to add a photo in and make the chat seem personal. Update April 2020: still on it. Still fantastic.

Have been using this app for over a year, it is excellent, no complaints. We use it on desktop and phone app. I highly recommend it.

I have been working with Live Chat for the past year and a half. The app works really well for our needs as a small business. The customer service team has been very easy to reach and responsive.

The app is working perfect, would really recommand it! Have been using it for quit some time and never experienced any inconvience / difficulties!

app tout simplement magnifique, le tout ça fonctionne parfaitement, et le service client toujours prêt à vous aider a 100%, je recommande #best :)

We are very happy with the Chatra app and how it has evolved and developed over the past year. A great addition to our site.

Very convenient tool- you can see what customers have in their cart to be most effective. It integrates with FB chat, and also allows you to communicate with customers in email form via the chat itself.

Daphne Newman Design

2020-04-15

Canada

This is a great app, we have been using it for a few years to manage customer inquiries. Super easy to use, professional and love that it is customizable. Highly recommend!

My product (wetsuits) often needs further help or explanation of features or sizing. The amount of times people reached out via Chatra surprised me and consequently I was able to either inform or close sales immediately. Pushing notifications through to FB Messenger also is very handy too. People are comfortable on what they know and messenger adds to the ease of use. I totally recommend this App. I did my research prior to installing and this seemed to be the one! I'm glad with my decision. Support has been good and there are real people on the other end.

I am so happy that we decided to use this app. It has really helped our customers navigate our online store! Its very easy to use for both us and the customer.

All good, easy to install and use. multi information available. We are using the APP in mobile as well, it very helpful on communicate with clients fast and easy. Thanks.

We just Chatra as our website chat application on Shopify and love it! It is easy to use and messages pop up right on my phone so I can respond quickly!

Great app and customer service! Works exactly as promised and is customizable to display how, when and where you want it to. We tried a few chat apps and, for us, this was the best of the bunch!

Great app which is easy to use and manage, would highly recommend, especially for a start-up new business like ours which needed something we could grow into, starting with the free plan then looking to upgrade as we grow . Cheers, Brewbus HQ

Using this app for a few years. So far so good - haven't had a single issue. Nice App, good customer service & recommended.