Reviews for Amai Local Pickup & Delivery

The Secomapp team have gone above and beyond to help us with our needs. They have been supportive and helpful. The app is truly useful and the options are great. With certain tweaks and help from the team, I was able to customise it for my purpose efficiently. Kudos to the team! I can't recommend this app enough!

I used this app for pickup and delivery. It had some shortcomings and didn’t fully support my businesses situation, but the customer support was really good and helped me work through it. In some cases I had to modify some of the code myself to unblock myself but it wasn’t too difficult. Overall it works well and for any normal pickup/delivery situation it will probably meet your needs.

I had a minor glitch, mainly because of my own doing, and the Secomapp team (Sterling and Michelle) were responsive and attentive to my needs. Thank you!

Love the app. Extremely helpful with customizing our store pick up hours, with time slots, maximums and deadlines enabled. Support has been very quick to respond and very helpful.

This app helped me enable the delivery & pickup option for my restaurant just how I want it to. Kudos to the Secomapp team, especially Sterling, for the prompt assistance whenever I need their help.

Had some conflicts with my theme during setup, but support was incredibly responsive and professional! Thank you Sterling!

Great App for local businesses that want to offer pickup and/or local delivery based on a radius service from their location.

A lot of bugs in this app and very complicated to make it work properly. It does conflict with a lot of other apps as well. The e-mail sent by Secomapp to the store is very basic and doesn't show discounts nor the cart total.

Great app, a little tricky to set up but support staff is very helpful. We would recommend this app for in store "Curbside" pick up.

Fantastic, responsive support always got back to me within 24 hours as I had some questions while setting up the app. Clear instructions within the app backend for how to set things up, modify email templates for pickups, etc. Highly recommend!

My store only allows pickups so I searched through all the Pickup apps available and found that this is the best one! To me, other than functionality, developer's customer service and support is vital to me. And i like to give a special applause to the team at Secomapp, especially to Sterling who is always ready to help. Initially there were some conflict with another app which they helped immediately and ready to work with the other app team. While among that issue, i had a customization need which Sterling helped me do it and get it up quickly. So do not hesitate to download this app or any other app from Secomapp , you will be pleasantly surprise! I know i would !

Great support staff! Very timely responses and helpful team. Been a pleasure to work with. Highly recommend,

I tried several different app, this is the best App for Pickup & Delivery, and great support! Highly recommend.

Wow! Incredible support form Sterling who went above and beyond to help me with a problem I had!! Brilliant app and support

Excellent Customer Service. replied all 3 times I requested help in less then 12 hours . Probably sooner. Im still testing the APP so I'm not sure if its the right fit for me yet based on my needs but from my experience so far I have nothing but great things to say.

Very good app, and helpful support team. We were set up and live within a few days. My only comment is that the app allows the customer to overwrite the pickup address at the checkout, which could cause confusion for them, but all works perfectly well otherwise so far. I have enjoyed the ease of use and it also looks like they are looking to update with a new feature to help out with the current covid_19 situation which I was very glad to hear about.

shoplivylu

2020-05-04

United States

We have been using this app for quite some time now and have been very pleased with its capabilities. Recently we came across an issue but Sterling from SecoMapp was so helpful in getting the issue resolved and also did so quickly. This app is also works better for in store pickup than the regular shopify one and we would definitely recommend.

We use this app for delivery as well as pick up. Upon review of the various ones out there, this was the best to customize to what we needed considering the work around options that are necessary due to shopify rules. Everyone has their own way of needing their pick up and delivery app to work, here you can find the help and support you need to get it right.

The app team have been great so far. Whenever I have had a question or a custom adjustment they have been only too happy to look into and accomodate my request. They are prompt and thorough with their service levels.

I tried several kinds of apps, but they couldn't meet my needs til this one. Plus, the customer service is very friendly.

great app, does what it advertises and has great support! Switched to this app from another store pick up app and this is MILES better. Easier to set up, better UX and great support

We were able to work with a member of the development team to resolve the minor issue we were having with the color coding for the calendar function. The team was respectful, helpful and very timely in their resolve. The attended to our issue with a sense of understanding and great importance.

Outstanding Customer Service from the developers! We had some minor technical difficulties starting up with an app in our drawer cart, but all resolved quickly. There is one significant drawback to all Shopify Pickup Apps, including this one. In your Settings/Shipping, you will need to create a Store Pickup, and it will become visible to Shipping checkout guests. With that mind, you may experience some delivery orders arriving as store pickup and missout collecting the shipping fee that you may charge on your orders! Trust me, people are blind and will do anything to skip the delivery fee. With all that, the app is working great, functionality and customization are also at an excellent level.

Après avoir essaye plusieurs applications celle-ci est parfaite et le support a été très réactif pour m'aider à résoudre de réglage je recommande.

Just started using this app. Will let you know how it goes. Would like some kind of alert when a pick up order is placed.