Reviews for Zepto Product Personalizer

So far the overall experience has been pretty good. Fairly easy to implement, and I was finally able to optimize a single test product, but I needed customer support to do so. It's not perfect but it will suffice for now. There are some areas where you have limited capabilities that I hope will addressed in the near future. Be mindful if you have an API connection that utilize existing fields. You are going to need developer help to sync the two. For the time being, I'm utilizing a preview field only and had the Zepto help to remove the add to cart button (quick fix). Regarding support, Muhtasim is my guy and he helped me through this initial stage and was prompt. So that's a big plus. I do recommend this app. Not 100% sure this will be our long-term fix but we will get mileage out of it for the near term.

The Zepto Product Personalizer app handles my complex products. It is intuitive to use and the technical support is excellent.

Update: The team zepto reached out to me in regards to an error in their ticketing system that has been resolved. Zepto's response was thoughtful, considerate, and resolution focused. They were great at providing attention and resources to solve my issues We have been using zepto to varying degrees for over two years, but in the last three months (late 2023) there is a huge influx of issues. 1. Items are not appearing in cart 2. The enable customization button allows for customization even when deavtivated. 3. Some customers are not able to add items to cart. 4. I sent 2 requests for support and did not receive a reply on either. I would look elsewhere from my standpoint it look like app is getting deprecated.

Be prepared to manage a lot of options but by far the most versatile configurator I've used for Shopify

The app is great and the customer support is was high quality. Super easy usability and we believe our customers with think the same.

Every single personalisation option just vanished from the site 1000s of products that had options now have no option for any personalisation. The Dashboard just gives an error and I can only email them to which I didnt get a response to the last email I sent over a week ago which I ended up working out a fix for so Im not holding out much hope for a reply. Currently looking for another app urgently that can bring the personalisation back to the site so we can receive orders.

DO NOT USE THIS APP. If we could give negative stars we would have. When we used their app, it started malfunctioning our entire website. Our checkout button wouldn't work while we were running paid social media ads. They didn't care. Their team had NO IDEA what to do. We had to contact Shopify Customer support to figure out what was going on. That was our 5th issue in 2 days with them - from their own app not working correctly. We gave them multiple chances to fix the problem and they never did. Stay away from this app or you'll regret it. First bad review we've ever had to write from such a horrible experience with an app on Shopify

very good customer support and quick answer. App works as it should be!

We struggled for three days attempting to configure this app, and unfortunately, when seeking assistance from their support team, we encountered a series of unhelpful responses. Ultimately, we managed to resolve the issues independently, but this led to the product page displaying incorrectly. The placement of the "add to cart" button was distorted, resulting in a highly unsatisfactory experience. I strongly advise against installing this app and recommend saving your valuable time.

I am trying to contact the service because I have a serious problem. But no one is answering me! I am tryibf it the fifth time now!!! Is this app still supported?

This app is the absolute best app in the app store! You get SO much value for money in all the features you get for the price. It is super easy to set up and use and if you have problems or don't understand something then support are really helpful and respond fast too. The best thing is that this app is perfect for my personalized products and increases conversion because my customers can see exactly what their product loos like. You will not regret adding this app to your store!

Rather hit & miss, causes website to crash totally when item is added to basket, the additional fee on the item is not added either, support is a bit slow on replying. The concept is good, however the execution is not the best. Will to reinstall if they can resolve the issues. For now I will uninstall

Nice improvements since it started, the new interface is way better. The team is super reactive! If we could just add some more information in the configurator, such as weight, for our customers to be aware of the weight saving depending on different options. For sports equipment, this would be great.

This app was exactly what we were looking for. Installation was easy, documentation is very good and we were up and running in no time. The support team is very good as well. We had an issue (conflict) and they worked with us on a method to get it rectified without modification. Now that's service! This is a very versatile app for personalization retailers and you simply cannot beat the price. Highly recommended! ~Axe Head Threads

Amazing what you can do.

AMAZING SERVICES IF YOU GOT ANY PROBLEMS THERE HERE FOR YOU IN LESS THAN 3HOURS AMAZING SAV AMAZING WORK AMAZING TEAM THANK YOU, WISH U ALL THE BEST AND KEEP GOING TO PROVIDE SUCH A GOOD APP THANK

Disponibili e pronti a risolvere i dubbi nella configurazione. Ottimo servizio post vendita, continuate così.

great app and customer support

I was having issues due to a setting I accidentally input, but Muhtasim was able to locate the issue and help me resolve it to get the app working properly in my store. There's a learning curve to the app, but once you get it going it's really neat and works very well

Zeer behulpzaam en reageren heel snel!

the app is wonderfull but there are some bugs in the sistem they make me waste time at work!!! it is difficult to understand how it work but the chat assistants immediatly resolve doubts

I appreciate the fast and reliable support I received from Al Amin Khan. Great app to use.

Zepto is an incredible app. I'm a small business owner who's been operating for 4 years now. Over the past two years, I've had a few people wanting to charge me $1000's to do what Zepto now does for only$9.99 per month. It's an amazing product with so much versatility and easy to learn. Their exceptional customer service is a very, very close second!

Super App

Great customer service