Reviews for Zapiet ‑ Pickup + Delivery

There was a small problem in the way my theme was configured so the guys logged in remotely and set up the whole thing for me using the settings i had tried to use before hand. Superb service, done quickly as well, I would recommend the team to anyone with Shopify accounts A++

Outstanding customer support. Sam helped us make a few tweaks specific to our theme and responded quickly and followed through with everything he said he'd do. We are only using the pick-up feature, and have yet to put our site live, but I know we are in good hands. Love the customizability of the button design. They did a great job overcoming Shopify's shortcomings for this issue- I'm so happy we decided to give this App a shot!

this is the best app , the support is very fast very helpful , imagine the developer writes you a code , a customized code for your purpose , Andrew and Andy are just so Friendly very smart and amazing guys. you can click on my name and take a look at my website to see how this app works, I am so happy and my customers are very happy as well. THANK YOU

Really good and useful app. Amazing speed support, answer in 20 minutes and question solved. Thanks Andy and your team !

Awesome people make awesome things. The guys behind this app are super beings! attentive AF when i needed help, even adjusted an issue my theme had with configuration at the beginning! above and beyond really.. It does all that it says and is described to , and so i super recommend if that's all that you need. One of the things that was a pleasant surprise was the app can create a radius for deliveries (saved me from needing to get the easy lockdown app) - but it does not let you set inventory limits. So you won't actually see the app live on my site if you go.. - STILL AWESOME :)

Great app and GREAT support! I had some trouble setting up the deliveries with ZIP Code limits and custom rates but their support team was able to handle this and just went the extra mile. I would definitely recommend this app and the support they provide!

This is a must have app for B&M stores with online presence. Andrew and his team is unbelievable. Here is a quick example: I emailed him an issue and he immediately responded 9:00 pm london time! Wow! who even provides support that late? Very quick with fixing the issue. The price is reasonable and they are not in the business of nickle and diming the businesses. Excellent app and excellent support.

This app works great. We have several items that are available for store pickup only and some items that are available online only. This app allows us to quickly and easily customize which items are available for each service. We changed themes and this app was no longer working, opened a ticket with Zapiet and they quickly found the issue and got it resolved for us. Was a theme issue and not an app issue. Highly recommend - plus great customer service. Thanks guys!

Never had better support than these guys! +++++++++ Wish i could add more stars.

Big problems in my shop... Language issues, FAQ outdated, customers unable to modify product quantity... 48h since my first email asking for help... Now the app is uninstaled but some issues remain with an "Store pickup" page still in my checkout page... Terrible experience. UPDATE: They finally fixed it and uninstall was completed.

Mixisquares

2017-07-21

United States

Support for this app is absolutely the BEST! Sam was wonderful and patiently resolved several issues I had during the initial installation. The app itself is fabulous and does exactly what it promises to do. Customizing it is easy. If you have any minor glitches/questions along the way, you don't have to worry since the customer support will be there to help make it right. I would highly recommend it!!!

Six stars! This application more than any other has been of paramount importance to the success of our web store. The support team is simply phenomenal, ready to field any request or to listen to your concerns. Simply the best application and the best support team!

Our customers love this app. Having local pickup available in our store has definitely increased conversions and customer satisfaction. Be aware that when using PayPal Checkout will cause minor issues with transactional e-mails (due to PayPal's limitations, not Zapiet's fault), however we usually just manually follow-up with customers who use PayPal with the local pickups and it's fine. Otherwise, totally awesome app.

I would highly recommend this app as one of your key app to install if you are offering pick up service with your shopify store. (Big business or small business) Money for the app is sooo worth it. (I use the $19 per month plan) If you are just starting out with your shopify store or trying to keep your costs as low as possible, then this app has to be the top ones next to your email marketing app. Very easy to use and can customise days and calendar times for your store to work around your personal commitments eg I run my business via my home, and offer pick up service as in 'Click & Collect' service for my local customers to save on delivery costs. I can block out days that I am fully booked with kids events or a full in day with other commitments eg doctors appointments, errands days etc. Or simply blocking out public holidays where I am not open for business. Once you have things set up, this app quietly does it's own thing in the background and does it's job and speeds up my job of not worrying about arranging an appointment with customers to pick up their items. Customers happy, I am happy and have more free time too.

Wow, thank you, Andy, for your quick service!!

I am writing this review after having an issue... an issue that was not the fault of the app, but due in part to the accelerated speed of technology advancements, requirements, changes, and improvements - the alterations did not gel with the app I had previously installed (the update was available, but I am not proficient enough in the multistep revisions to save myself). I use Shopify for my store, Store Pickup + Delivery is the ONLY app I can use to meet my specific and unique needs. I called for help, and my call was answered! These guys are the real heros of today, not nearly enough credit goes to developers who keep our back of house operations running. As technology advances, and changes occur more readily and applications have to talk to other code developed by outside developers, you need to have a dedicated team of caring and competent people on your side. I will stick with these guys for the long term, they have my business, they saved my rear in a critical situation and I could never ask for more than their excellent customer service, and knowledgable responses.

I am sure, from the 144 reviews, that this app has some good things. PROBLEM is that if you want to uninstall app, you will pull your hair out. Their instructions for uninstall are outdated. We were looking for an option so we could add a shipping method "For Next Day Air, Please Contact Us. Rate will be added to order at a later date."

Andrew had the quickest response time and was the most helpful ever! Without their customer support my site would never look and work as good as it does!

Amazing, fast support!! Would definitely recommend this app to anyone.

This app is an absolute must for any shop that does pick up and deliveries. The user interface is sleek and professional looking. Customizability and scalability is great too with Sam and his team always tweaking and making it better. Sam is the man. He's brilliant and works hard to make this an amazing app. The support is excellent as well. He really made time for me and helped to make sure everything was up and running. Store Pickup + Delivery is worth every penny. All good!

A+ support; Sam has been really helpful when adjusting CSS code, and the team have been really responsive to our queries.

This app works great and fully fits into the workflow of the company, also allowing for growth and expansion. Also, great customer support by Sam and his team. Kill'n it.

Hands down the most useful app we use! Its an absolute must for any business doing local deliveries and or store pickup orders. Our business is working towards shipping nationally as well - and this app integrates seamlessly with all three fulfillment options. I'm crazy picky from an aesthetic standpoint and Store Pickup + Delivery looks awesome from a design perspective. From a functional standpoint these developers have thought about damn near everything all the way down to the breakpoint hour on order deadlines. The last thing I'll brag about is their responsiveness - I contacted them with a question and I had a response within hours!!! So rare. If you're on the fence at all - take advantage of the free trial period and try this app!

Great app. Fantastic customer service. Highly recommended.

The app is fantastic. The customer service is unparalleled.