Reviews for Yotpo: Loyalty & Rewards

Jiemer was very helpful and answered all my questions very quickly! Thank you so much for your constant help, Jiemer!

Wonderful customer service! Jiemer helped me carry over our Rewards Page, Refer Page, and update our checkout page when we changed over themes and needed to bring over the functionality. Thank you!!

Ann and Sheen were so helpful. They responded to my queries very quickly and easily resolved all my queries. Amazing service, thank you!!

Excellent Customer Service, will recommend using this app to build loyalty with your customers. Absolutely love it.

Thank you very much! Jerrah was very kind to sort the issue, My personal respect and gratitude for your help! Thanks

Jerrah was super helpful and super quick in responding! Such good customer service, he answered all my questions perfectly and was super nice! :)

My success person is helpful. When I have had questions they are answered immediately. Chat support is fantastic. I think my biggest complaint is how "plain" everything looks! The rewards modules are kind of clunky and the triggered emails are very plain. For the cost of the program I would expect something more sleek. However, it works. I have not had issues with the point system (other than it's a bit complicated for my old customers to learn at first). I'm moving to a new email provider that integrates with Swell/Yotpo. I'm hoping to just move my triggered emails over there for a better customer experience.

Elijah was amazing! Such good customer service, super helpful, quick response, answered all my questions! Keep up the phenomenal work :)

EM Cosmetics

2021-09-15

United States

Customer support was amazing and so so helpful!!! Jiemer was great! The app overall is very user friendly and straighforward

I like that the text can be changed so that it can work for all languages. I dont like that theres no one to speak to on the phone - only via chat, as I think it would be a lot more efficient that way. However Jerrah from the chat was great and helped me a lot to get me up and running

I'm using this app to reward my customers. The app works great, there is a lot to customize in this app, also there are different kind of rewards that your customers can redeem and it's great. The support is very swift and accurate, almost immediately after I asked for help, I got it. Gret app, great customer service, recommend this app!

It looks really bad on mobile. The tab either covers your top bar so customers cant click the menu button or logo. Or if you put it at the bottom it will cover your add to cart if you have a sticky add to cart available. No other options to play on the side or move it unless you know how to code.

The app works good! but it required me to install a script on the overall site who slows down my site critically. This solution does not worth the amount of unused javascript.

We've used this app for a while for rewards and it's been great however there's been a lot of bugs and issues - partially due to our semi complex set up but also partially due to not clear explanation of point earnings/deductions.. Thankfully had Jiemer helped me with a recent ticket. Thank you Jiemer!

Apothecanna

2021-09-02

United States

Jiemer helped me run through a laundry lists of needs, was super pleasant, and left me feeling confident in my next steps. Thank you!

This is a GREAT app for anyone who values their customers! Loving it! 9-2-21 - Ive been using this app for years - the customer service people are WONDERFUL!

chat supporting is super helpful. v fast and v kind thank you for your help, ann! 1.5 days let until holiday

My support agent Reymond was super helpful. It was nice chatting with a real expert realtime. He answered all my questions quickly. I am excited to use this app when our site is ready to roll.

Great support via the chat function, App seems to be easy to use too, but have only just set it up. Looking forward to seeing the referrals come in!

This app has been working ok so far, a little bit confusing to use but the customer service was excellent!

They have very professional customer services. They provide quick response to your questions. Good reward APP!

Had a couple of questions when setting up Yotpo. It was urgent as the website was on a deadline to go live. The support team was super responsive and helped me out, within 24 hours it was all sorted :) Haven't had too much of a chance to try all the features in the app (there are a lot) but so far the out of the box settings are great. The integration with referrals is easy to set up and works exceptionally well (try a Viral Loops or Referral Hero and you'll quickly - and painfully- find out that not all referral softwares manage to do this well, or even mediocre). So far really happy, based on support, features & ease of use 5/5 stars.

It's a really great app, I just love that it lets me customize everything that I need and how I need it to be! The support is really amazing, Jerrah helped really quick, he was swift and precise on what I needed to achieve. Really good app and support!

AMAZING APP! Customer support is super helpful! Love this app so much! One of the most helpful apps!

The app is really great and the support is awesome! Excellent customer service. Fast reply and they know their app.