Reviews for Yotpo: Loyalty & Rewards

Thankful for the quick response from customer service! Jiemer was helpful with all of my questions.

Rebecca Minkoff

2021-11-11

United States

Swell's online support team is always very helpful! Their new site module is also very easy to customize and easy to integrate to our shopify website.

Love the benefits for our customers and the points program. Maria was very helpful in solving any issues for us!

Awesome customer support! Will keep using them, very reliable customer support! Also app is great and the service is fantastic

Ritchie was amazing and super helpful on top of that fast response on chat too! Highly recommended this app for your shop!

great app, our customers love it. The customer service is fantastic, particularly John Jiemer, he was super helpful. Highly recommend

Jerrah in customer service was great - patient and resolved my issue. This app is highly functional.

Great Customer Service, Had a couple of issues and I couldn't figure out the fix. Chris B helped me fix the issues quick and easy! This app has worked great for us!

Set up and customization is extremely easy! I had a few technical difficulties, but the support team is very responsive and was able to help me sort through everything. Thank you!

Cali Raised LED

2021-10-15

United States

Just got personal service from Jiemer, he not only was friendly but immediately fixed an install issue I was having. Can't wait to get this program rolling!

Riddle Oil

2021-10-15

United States

Glenn did a great job in helping me understand why a customer did not receive their rewards points. He went in-depth and provided excellent visuals in order for me to get a better understanding. He was patient and nice. I liked how quickly my issue was addressed and resolved. Overall it was a great experience with the chat!

This is a highly customizable and engaging referral and rewards platform. Our dedicated success manager helps to keep us on the right path and optimize for more customer value and revenue. The support team is excellent as well. I have worked with Chris on multiple occasions, and he's been top-notch!

Topo Designs

2021-10-12

United States

I was a very confused about some negative rewards points that were accumulated on a customer's account. Glenn explained everything clearly and helped me solve immediately! Since I'm a customer Service rep I need these solved sooner than later and this was resolved immediately! It made my job a lot easier! It was so helpful and I appreciated it so much!

Great support! they provided really useful information for me. Recommend for everyone who wants to install the loyalty program.

We have been using Yotpo ever since we launched our Shopify Store. From reliable application/s to fast + responsive support, you won't be disappointed.

Love the app, and all it's features. The absolute best part is the outstanding customer service! Jerrah, the amazing Support Agent, has been patiently and professionally guiding me for days with every question I had. Thank you so much, will definitely be recommending the app for friends!

Our customers LOVE our Rewards Program! Maria did an awesome job of explaining a few areas within the program that we needed help with!

Ritchie was a great help customizing the look and appearance of my referral from a popup to a tab. He even created-a-step by step video giving examples and showing exactly what I was hoping to achieve. Great app and customer service. Highly recommend!

Harmless Harvest

2021-10-06

United States

This is my second Yotpo integration across two different brands. The chat support has made this experience WAY better. Update: If you get a chance to work with Justin in Customer Support you're very fortunate. He solved multiple issues for me quicker than any other means including my CSM. Great guy, super smart, and excellent service. Reduced my setup stress by 10x

We use this app to provide our customers a solid and robust loyalty program. We had a few hiccups at launch, but the team was quick to help and get us going in the proper direction. Support is always clear and helpful. When needed, they escalate and get back to us (usually within 24 hours). My only complaint is that it can sometimes be tough to find where a specific setting is made. The UI could be a bit more intuitive.

Yotpo support has been very helpful in getting our programs set up and customized the way we want. They are easy to reach and always have the right solutions for us when we need them. Thanks, Yotpo!

I recently installed the Yopto rewards app for a client. I cannot thank Jerrah enough for the outstanding support and patience in walking me through the finer details of the customization and setup.

Jerrah has been amazing help integrating from a different app. Excellent customer service, would recommend!

Just started using this app and trying out the free version. So far so good! Ritchie from customer service was helpful and friendly.

Chris was super helpful in correcting a processing error on our end. He understood what I needed done and was quick to resolve the issue. Thanks, Chris!