Powercleany-US
2023-05-17
United States
I just recently switched from CJ to USA drop, my agent is April, great communication with him, he was able to help me going through every steps and set up the whole thing so I wouldnt need to worry about a thing and focus on the sale. highly recommended.
CarPlayGenius
2023-05-17
Finland
I recently had the unfortunate experience of using USADrop and I must say, the level of customer service provided was extremely disappointing. The response times from their "agents" were unbelievably slow, leaving me on read for days before receiving a reply. It was frustrating to have to wait for such an extended period for a simple response. Even worse, there were instances where my inquiries were completely ignored, forcing me to resort to spamming them just to get a reply. This lack of attentiveness and disregard for customers' concerns is simply unacceptable. Given the plethora of other options available in the market, I cannot in good conscience recommend USADrop to anyone. Their slow response times and poor customer service reflect a lack of professionalism and a disregard for their customers' satisfaction. I strongly advise exploring alternative services that prioritize efficient communication and responsive customer support. Save yourself the frustration and seek out better options for your needs. Overall, my experience with USADrop has been nothing short of disappointing, and I regret choosing their service. Additionally, another major drawback of using USADrop is the inability to cancel your subscription directly within the app. Instead, you are required to go through the hassle of contacting their agents to initiate the cancellation process.
familyfunzon
2023-05-13
Georgia
I use two days. So bad. Items are simply not added to the store. Support doesn't respond at all. I do not know what to do. Why am I paying money? I even wrote to them on Instagram. No answer. I have a premium subscription. There are only 6 products in the This Week's Winners section!
Itacave
2023-05-04
Italy
I am more than satisfied with usadrop! They always help you, no matter what the problem. It makes my whole business much easier and more efficient!
Haus of Ideas
2023-04-04
Canada
My agent April is very quick to reply and is ready to help anytime I need her! Her and her team are very proactive whenever I needed to answer customer questions about shipping time (which is very important!)
Bomyi
2023-04-04
United States
Thank you USAdrop Fast and great service. The prices are great and the assistance is always on point
dealhippo
2023-04-03
Israel
My agent is Michael, and he is fantastic! He helped me with every step in finding and sourcing products. He is always available to help with any questions I have. I highly recommend USAdrop, and especially Michael. 5 star!!!
The A1 Collection
2023-03-31
United States
My agent is Rick & he helped me with every step to finish setting up my store so I can start dropshipping successfully, they will help you with any questions you need about the platform and guide you if u having any trouble , 5 Star ⭐️ - Tim The A1 Collection ️1️⃣
Dogwood Vibes
2023-03-30
United States
Fantastic supplier! Great service….fast, friendly and extremely helpful! When I first started I had lots of questions and Judy was the best to work with me, explain the process and take care of everything I needed! Would highly recommend USAdrop!
Ventarus
2023-03-30
United States
Fast and great service. The prices are great and the assistance is always on point. Thank you April and Heidi
HairlessPerformance
2023-03-29
Sweden
The agent (May) was quick to reply, was very helpful, and was patient with me. She helped me with sending samples to my sample-reviewers and she helped me with quotes and fulfillment with my regular orders. Would definitely recommend this app! (The shipping time was great as well, around 7-14 days)
PhyTheHealth
2023-03-29
Ukraine
Cool supplier. Good prices. It is very convenient to work with them because they help solve many problems. We work with the manager Judy, a very good worker, sometimes answers even outside working hours
InfernoSparkz
2023-03-28
United States
DO NOT USE. Most if not all of the 5 star reviews are fake. Extremely horrible company. They will quote you an extremely cheap price for a product, and once you place orders and it is time to fulfill them, they will jack up the prices to a crazy amount and ask you to pay it, else they will not fulfill. This forces your hand to either pay them the money or to refund your customers (or find another supplier, which you will still lose money on due to their initial low price for the product). For reference, product I was selling was quoted to me for $7.9. After 50 orders, I ask for fulfillment and they tell me product is $50 (YES, $50 LMAO). Save yourself the time, headache, and misery and just use another fulfillment service (zendrop, cjdropshipping, etc...). Anything is better than this one. Stay far away, and I do not understand how Shopify is allowing this app to be on the store.
HOFFMAN EUREKA
2023-02-17
United States
I would highly recommend this app.I'd love to thank Cecilia for her patience,her help.I was clueless i was stuck ,i was stressed,she took her time and explained everything to me from a to z.she's the best agent anyone could ask for.USADROP IS CREME DE LA CREME.Hopefully she gets noticed for her hard work.She's the ultimate best agent ever.I'm very lucky to have an agent as Cecilia.Shes such a kind,calm soul.I wish you all the best,Cecilia cause the best deserve the best.USADROP OR NO DROP,USADROP = THE BEST OF THE BEST.
AAA 1 Mart
2023-01-19
United States
I am quite new to dropshipping and please I have a lot of questions that sounds wired and stupid. Whereas my agent and the customer service are professional. They always answer my questions one by one patiently. Thank you, USADROP!
Inspire Divine Breath
2022-12-10
United States
I Cannot Even Register To Open App On My Shopify Store.. It Asks For a phone Number, To send A Code, Which Doesn't Work...I've Tried And Tried But It Doesn't Work. Super Frustrating.
Moimai
2022-12-07
United Kingdom
Great customer service and plenty of great offers.I’m extremely happy with this supplier please do use them
givegift.club
2022-12-06
Canada
I worked with Michael before the Christmas rush and he was the best. Speedy product quotations and fulfillment. My customers loved the packing and fast delivery with up to 20% return buyers in one month. Michael helped with specific branding details and even encouraged it. Prices are the best after comparing with other dropshippers. During the Christmas rush I struggled with slower fulfillment probably due to inability to scale and other merchants needing more assistance than me. Still when a customer complained tracking number was quickly issued.
For Her Pleasure
2022-12-01
United States
Customer service is the worst I've seen yet. All the people recommending Usadrop seem to be affiliate marketers. I opened a 2nd drop shipping store and was excited to use this supplier but I quickly realized they were not going to be reliable. Customer service is nonexistent and when you finally get someone they don't help because they don't stick around long enough for you to tell them what you need assistance with. Horrible. Don't recommend.
Cookie's Jar
2022-11-30
United States
Customer service is none existent. Only way to contact is through whatsapp or skype and they wont reply. No help section on website.
Mychelle's Pain Relief Rack
2022-11-19
United States
Updated review: April my agent ended up handling my situation very nicely. April is 5 stars. what brings this down to 3 stars is the customer service not providing contact info and the company making cancelling a policy harder than it should be. It amazes me that the companies reply is apologizing for my agents lack of communication instead of addressing their customer service and cancellation policies. If it wasn't for April I would have left my review at 1 star Old review: I have been trying to cancel my plan with USA drop for 15 days now. Customer service told me they could not cancel. I had to speak with my agent "Megan" but did not provide any contact info. I didn't even know I had an agent. When I asked for her contact info they then stated that my agent was April and I would need to contact her. Again no contact info was provided. SO, I emailed again requesting this info. I hate leaving bad reviews for any company but this is wrong. If not resolved today I will spend the weekend contacting shopify, the BBB, my cc company (as I will not be paying for a service I requested be cancelled) and using facebook, instagram, twitter, tiktok and youtube media platforms to raise awareness about this company. I really hope I don't have to go down this path.
Cozy Innovations
2022-11-05
United States
I Had a horrible Experience with USA Drop. Super unprofessional. No Customer Support at all. My "Sales Agent' Gave me horrible quotes that didn't even match the prices from original link. Only gave me a quote on one variant and when I asked for more she just said thats all they do. Asked several times to speak to a live representative and was ignored. Only way to contact is through Skype or Whats App and when you do it takes forever. I asked for a refund and to cancel my membership because there is no where on the site to go to cancel membership, and they lied and still havent cancelled so now i have to call my bank. Website layout is so confusing and hard to navigate. Customer Support is horrible. Overall made my dropshipping experience bad. Very Poor Company do not recommend to anyone if you are getting into dropshipping. If I could give 0 Stars I would. Convinced some of these "5 star reviews" are imported and fake.
Puremister
2022-10-24
United Kingdom
They take care of me and always want to please. They are great and I will continue to do business with them.
outscene.Ltd
2022-10-24
United Kingdom
The interface is good and it is simple to use. I love my agent Michael he always get my points very quickly. Hope we can work for a long term.
Megamind Toys
2022-10-23
United States
I have a lot of sales agent and when I try to cooperate with USAdrop, they give me the best price with the same Service Standard and shipping Time compared to other fulfillment company like CJ dropshipping. I can scale my business when I get more margin.