Reviews for UPS Shipping (Official)

Not working at all, keep on crashing, tried several times to uninstall it and doing it on several browser ... same issue *** Updated review *** After writing my 1 star review, I've been contacted very quickly by the support. I was lucky enough to be understood and helped by the VERY efficient : Yassir Kaissoumi and I am happy to write his name here so other people can refer to him to have a good, quick and efficient solution. We fixed my issue in the next 24h. I don't give a 5 stars because of the original experience and because the process is definitely not user friendly and system messages are confusing leading to mistakes (what happened here in this case). I still had a couple of issues in particular with being able to see all my orders in may Shopify app, and this evening it is finally correct. I really am thankful for the quality of the service provided after my bad review and I encourage people to ask for support because it is a good quality one.

Great support and quick replies from the team. will recommend this if you need a UPS dashboard!

The app works just like it should. I had problems printing my labels and they fixed it. They are also considering my recommendations for rule adjustments to make it function better. All this without an extra payment for service. Plus my rates are better!!!!

Großartiger Support! Wir hatten anfangs Probleme mit dem Einrichten unseres Druckers. Auf unsere Anfrage über den Chat wurde prompt reagiert und Ruben hat das Problem in Kürze gelöst. Auch weitere kleinere Fragestellungen wurden von. Ruben umgehend zu unserer vollsten Zufriedenheit beantwortet. Endlich mal ein Service der verlässlich und kompetent ist. Das Dashboard funktioniert fehlerfrei und die Prozesse laufen rund. Durch die Möglichkeit über die Voreinstellungen unsere Parameter fest zu hinterlegen, ist die Erstellung von Versandaufträgen eine Sache von wenigen Klicks. Danke noch mal an Ruben!

Agree with all other feedback to date. the app significantly reduces our processing time (compared to ups.com website) and reduces opportunity for human error copying from one system to another. We can continue to manage growth in-house for a greater period, before taking the leap to 3PL support. Rubens support has been fantastic with a refreshing approach, listening to customers needs and making instant improvements to the system if needed, most unexpected for a large company such as UPS, can't recommend highly enough.

the service is very wonderful and the service manager is extremly kind. Guide us to apply the app step by step and explain very clearly. Strongly remommended.

ok - Ruben is the absolute BEST! I had originally downloaded the app and couldn't get any printers to show (we use a Zebra GC420d). So I uninstalled the app and reinstalled it hoping this would help. One thing lead to another and the app got really messed up. Ruben helped fix all the issues I had created by uninstalling and reinstalling the app multiple times. App now works great! If you have any issues with your printer not being found, do not uninstall the app - simply send support a message and they will walk you through a quick process to get everything synced! I would highly recommend this app if you want to use your own UPS shipping account with Shopify. Thanks again Ruben - you are the very best! This app is a partner of UPS.

Ruben is amazing! He responded so quickly to all my questions and got me up and running in two days, with my very specific requirements! This has honestly saved us so much time, I'd definitely recommend trying this app!

So far so good. I have only just started using the platform. Great customer service via the chat widget. Ruben answered all my questions in great timing. I look forward to using the dashboard.

I've had an excellent experience with the UPS Shipping (Official) app on our Shopify store. This application is a game changer - it's impressively user-friendly and far more intuitive than navigating the UPS website itself. Its standout feature is the effortless shipping process, made possible by directly pulling all necessary data from Shopify. This seamless integration has made our work remarkably efficient. However, the absolute jewel in the crown is the phenomenal customer service provided by Ruben. His exceptional support has not only made the technical aspects of the app more accessible, but his consistently prompt responses, friendly demeanour, and willingness to go the extra mile have been invaluable. The fact that this application is available for free only adds to its appeal. Without a doubt, it's the best solution we've found for generating shipping labels efficiently. I would highly recommend the UPS Shipping (Official) app to anyone in the e-commerce business. A big thank you to Ruben and the UPS team for delivering such an outstanding service!

Ruben has solved my problems. Thank you very much for everything, it works perfectly, also the modification of settings in Shopify was helpful

great app and great support, always answered my tickets within 24 hours and problems were solved quickly, thanks

The application works perfectly. Highly reccomended! Ruben of the Support Team also solved a problem I had by printing the labels with a thermal printer not directly supported by ups.

Absolutely fantastic customer service. Very happy to be working with UPS. I had a printing problem which they resolved immediately.

Great customer service and the app works great ... hope they can create a sub-users account @ Highly recommended !!!

Great service with Ruben, he helps me a lot with my many questions. Im very satisfied, thank for the great help :)

Finally an official (excellent) app to ship with UPS. We find the dashboard even more user friendly than the Shopify admin one because the filter search function is unbelievably flexible. We had some hiccups in the beginning but it was quickly cleared via contact with Ruben. Thanks for increasing our efficiency using Shopify.

This app has massively helped us streamline shipping items with UPS. In just a few clicks you can create a label, as the address from each order automatically flows in from Shopify. We managed to set up the postage labels to print with our Dymo 4XL. You can also set it so a specific shipping option on Shopify corresponds with a shipping option in this app, but we always change this ourselves. The shipping options on the app are slightly confusing, apart from the "Standard" one. For example, Next Day option is named as "UPS Worldwide Saver / Express Saver", which is what the customer sees when they get tracking. As the "UPS Express" is the faster Next Day option which costs more. At this moment I believe you are also not able to mark the order for pickup, you have to drop it off at an Access Point etc. Overall this is a very useful app, which will save you so much time. Support is very quick to reply and is making the app better all the time...

One of Shopify's best apps, take the UPS experience to next level. Top-Notch Customer Service with almost instant replies.

I had the best customer service experience with Yassir (Belgium). He was clear, patient, and very knowledgeable. I was so stressed prior to the call, about shipping in Canada and to the States because it is all so new to me. But now, I feel saved from the stress of watching endless youtube videos to find answers. He walked me through every step and sent me some links that will help me get an account manager. I'm truly happy to have such a great person like Yassir to help me out! (long but I needed to pour out my heart)

I don't usually leave reviews but when the team reached out to ask about leaving a review I just had to. The UPS app has, first of all, made my life easier, I used to use UPS.com which is so time-consuming and a legacy system which would not integrate with Shopify and CSV input let me down multiple times. This app helps me ship orders really quickly and has put an end to data input! I tried a few other apps for UPS integration and none of them worked well for me. Secondly, the support team has been amazing. Questions have been answered quickly and they've taken my feedback and implemented new features to make the shipping process even better. This is just awesome. Lastly, It's free! App fees can add up over the year and great to have a fantastic app that's free! Thanks you

So far this has been great. App works great and the customer service by Ruben is particularly great. Extremely fast, clear and thorough, I've gotten an answer to all my questions – often within minutes!

Ruben is the best!!! Great support team. And oww yeah! This app makes your life much easier ! easy setup and also auto generating invoices for worldwide orders.

The only shipping app that has all UPS capabilities for your Shopify store with an excellent support. Highly recommend if you use UPS!

Shipping with UPS through Shopify wouldn't have been feasible without this app. Best thing is the support, that not only reacts immediately, but also automatically finds the best possible solution for each required step in the process.