Reviews for UPS Shipping (Official)

Works perfectly and smoothly.

The app works pretty good, sometimes it has some errors, but the customer service is great (if you get Ruben specially) good app to use

Great service fast and effective réponse helps in all domains and solve all my problems appretiated

Support ist schnell und super.

As far as customer service goes, UPS has shown great effort in responding on time and dealing with the issue, along with following up to help & guide.

Reuben's app support is very thorough. App works most of the time. UPS customer service is awful. High % of Mail goes missing or is up to 2 weeks late

Easy and great app, very helpful support! Highly recommend

This app works awesome, and saves us a lot of time. App connects quickly to Shopify, you can work with rules so that the correct UPS service is connected to the different shipping methods in your store. Automatically puts the orders on fullfilled after the label is printed, tracking right in the Shopify orders dashboard. We had one issue that we could not print from the dashboard directly to our label printer, but one ticket and maybe 1 hour later that was added to our account, and we can now print the labels directly from the dashboard. Super easy and very happy with this!

I'm not sure I've ever left a review for anything for, but this app and the team that supports it deserves one! Its easy to setup, easy to use, and it works. I had a few missing features- printing labels from the app, and scheduling a pickup- and Ruben got back to me very quicky (1hr or less) to fix my issues and set us up for a successful product launch day. Thanks! I'll continue to use!

This app works really fast and made our everyday life much easier :) The support is also very quick in answering our questions. Thank you very much :)

Service technique au top! Problème résolu en 5 mn! Merci

Just quick and easy help! :)

Sehr guter Support, einfache Anbindung, bisher läuft alles gut.

This is app is okay but you should edit the design to make it clearer (especially for the order list and order shipment creation) and, most importantly, add the following feature: Download PDF SHIPPING RECEIPT --> I don't mean the invoice for the customer, I mean the receipt of the shipment from UPS with all the costs and details of the shipment, this is possible through ups.com in the shipment preferences, but not with this app unfortunately, and now I have to go to the ups.com and download them from there, which is a loss of time which could be avoided.

Switching to UPS for our shipping needs, especially for non-EU countries, has been a game-changer. Their app is highly efficient, making complex processes smooth and manageable. The standout feature, however, is their exceptional customer service. The team, particularly Ruben, swiftly addressed our queries and implemented necessary features, significantly enhancing our experience. Their proactive approach to problem-solving and customer satisfaction is commendable. Overall, UPS and this app is a top-notch choice for anyone seeking a dependable and user-friendly shipping solution.

Great app, easy to set up, good Shopify integration (vice versa) and creating shipping labels is a breeze. I use the app for a week now, the few questions that I had and asked through the support button, were answered very fast and adequate. The most 'difficult' thing to do was creating a UPS account which I didn't have yet . I will use the app only for international shipping labels from The Netherlands to mainly the USA, Canada and Australia, and so far this works without flaws, and with good shipping rates (much better than the rates through for instance the Sendcloud app). If I had one improvement wish (for now), it would be the possibility to add more products to the automatically created commercial invoice (I sometimes add a free product to a parcel), without having to adjust a Shopify order.

The UPS app is super user-friendly and checks-off all the boxes. Ruben from UPS is second to none when it comes to providing quick and effective assistance on any issue needed. Would be proud to have Ruben on my team.

Prompt reply and really helpful. Quickly accommodated our custom request, so can only recommend them.

Service is top notch.

Excellent customer support. They respond quickly and resolve your issues. The only thing I haven't figured out yet is how the "UPS rules" work. I suggest updating the videos available on YouTube as they are outdated and adding more new tutorials. Thank you.

La verdad es que el API de UPS nos está ayudando mucho a sacar todos los pedidos diarios, es muy practica, y la atención que me brindas es rápida y eficaz

First time I am volunteering to leave a review. I guess I have been super lucky to have Ruben as my main contact. He has solved a few of the issues I had when setting up and after the set up too, even when I needed to reimport orders I had deleted. Always super quick and super polite. Honestly, if he was in London, I would hire him right away to join my team! Thanks Ruben!

Ruben consistently provides us with effective solutions to our problems. His advice is prompt and valuable, helping us overcome the issues we face. We greatly appreciate his assistance and support. Thank you, Ruben!

I initially had some reservations about using the UPS app in Shopify, but all my concerns were promptly addressed by Ruben from UPS. His helpful email guidance (such as how to input poly mailer dimensions correctly) made all the difference in my decision to give UPS a try. In the past, I relied all my shipping on USPS. However, it seems like UPS offers slightly better rates for bulkier shipments. So I'm excited to test out UPS for my upcoming shipments!

We requested adjustments in the development of the platform, which became super practical in its use. The tireless team in carrying out all the necessary adjustments. The ease and speed of communication is noteworthy given that everything was done in record time. I highly recommend.