Reviews for UpCharge Fees Addons Surcharge

TOSSWARE

2020-09-08

United States

Superb customer service. Angelika's always incredibly patient & answers all my questions in a timely matter.

Hi , I am having issues trying to add this into my cart on my online shop . can someone please assist.

I like the idea of having the handling fees. I didn't find another tool on the store, unfortunately not always work, not on my case.

This app was really helpful in creating the additional processing fees we needed to, hidden in the cart but dynamically setup to match totals.

Is it possible to use this app to build conditions from Order Tags, rather than Customer Tags? I have apps that add details of ongoing orders to tags, and I want to be able to specify different payment criteria based on those tags. Those other apps do not add these tags to Customer Tags - only Order Tags.

Amazing support - 5STARS! My first shopify app review because this team deserves it. Fast responses and always willing to have a look! Many others i've dealt with pass the problem on so quickly without having a look at the code Hats off to Angelika and her Team. I've been using this app for almost a year and while it doesn't charge fees for every order due to issues with cart drawers, 95% of orders are charged which is good for me. Thank you

This app has saved me thousands of dollars by enabling me to create a product that is intended to cover the credit card transaction processing fee. When there were issues with the app, the development team resolved it in under 24 hours..

Great customer service, app works as described. I ran into an issue when I installed another app not made by Mageworx, and when I contacted the team they were quick to reply and help me out of a jam. Thanks for the support!

Great App. I was able to add a certain percentage of the total price of a rental outfit at check out. Secondly, the support team is great: they get back to you on time and always willing to help. I strongly recommend this app.

The app is really helpful for shops like mine - we’re selling beer and needed extra fee for bottle return system. App was the only one that fitted from 760 other I checked for extra fees. It does everything I need - add fixed fee for concrete items and doesn't apply VAT taxes. One thing that could be improved - receipt could sum up same fees as one item, because now it's separate for each item. But I'm sure we will get this opportunity as the app will be renewed.

Japanese Green Tea Shops

2020-04-10

United States

This app does exactly as it says. Customer service did the installation for me within 2 hours of me downloading the app. They were also very quick to resolve issues I had with my custom theme. Angelika and Vitali were especially helpful and friendly.

Very powerful and versatile app. A great tool if you want to add fees for your payments methods for example as Shopify doesn't not allow to modify the 'payment pages'. You can also save money with this app as you can add extra fees for shipping so you do not have to pay for a separate app for that. Unlimited possibilities. The fact you can make a field mandatory and add rules allow you to apply fees to some of your customers only based on their group, country, the amount of the cart etc. I like the fact you can apply fees to the cart or by products too. A lot of possibilities. I used mine to apply fees when clients are paying in installments with Credit Cards (x2,x3,x4) and fees are adjusted according to their 'discount tag' and options are displayed based on the total cart amount. The team is amazing and will help you to tailor made the app for your website. I have been impressed by their reactivity, patience and support. Probably the best app I have integrated on my B2B website.

Five stars. Burgeon Beer Co. is a craft brewery, and we allow our customers to order beer online for in-store pickup. We use a different POS than the Shopify option for onsite sales, so there previously wasn't a way for us to add gratuity for our to-go staff as an option at check-out. This app was a perfect work-around, and tech support is SUPER fast, attentive, and thorough. Def recommend!

Great support team! The processing fee inclusion was elegant and kept things very clean for our customers.

Great app! There are some bug but don't worry you will get the support service very well. They have solved all my problems very fast.

I used this app with my Shopify store and am 100% happy. Even when I ran into a bug their customer support was super helpful and fixed everything I wanted super quickly. Top notch app and developer!

Really great work and App. Above all that you adapt the app for your customers so that everything works.

Wrote a review earlier regarding no response from the team and issues with the app. However that was fully my mistake and i created multiple tickets for them with different emails. The app devs are super responsive, followed up with my review and I was able to see how I caused confusion due to multiple emails. They resolved the issue I was facing right away with their developers. And not only that they found an issue I may have faced because of how my website is set up and they proactively looked to resolve that. Even though it wasn't something that they needed to do. I've tested multiple apps, paid a developer to custom code a feature that didn't work. And out of everything this is the best for the function I was looking for. The app is great and it works for what I'm looking for and i give it a 5/5. But the app developers and support team really impressed me with their level of support and I would give them a 10/5. They went beyond what I would have expected and I will definitely use another app by this team if it fits my needs.

The support is great: Responding fast + Angelika was very patient with me. I use the app to charge fees on almost each product I offer. Unfortunately the calculation becomes slow if the carts are having a lot of items.

I am using this app to add a rush fee to my checkout page. So far, I am loving it. It's great that the app can be installed for FREE while most companies charge for this. It's super easy to use and the Customer Service reps are amazingly fast, knowledgeable, and helpful. I look forward to using this feature and providing more options for my customers.

In the computer hardware retail business profit margins are super low and competition is fierce. This app helps us to keep our prices at competitive levels whilest protecting us against lost funds due to transaction fees from payment gateways. The support team takes pride in their work and the level of profesionalism and product / app expertiese is something I haven't seen in a long time. Thanks guys! Keep it up! I look forward to a long lasting business relationship with you.

We do not charge for shipping, but we do charge a flat packaging and handling fee. This app works GREAT for us. The staff has been helpful and quick to respond when needed. We have been using this app for a couple of years now with nothing but good results. I would not hesitate to recommend giving them a try, They've been great for us.

We needed to be able to charge our clients a credit card charge for purchases and this app delivers brilliantly. But that's only the start. The support they give has gone above and beyond - they've fixed a few potential issues we saw arise due to our theme. I recommend this plugin if you need to add an order or product fee to your shopify store.

Works fantastic and customer support is great and fast. If this app 'doesn't work' on your store, its because you did not follow directions and request their free one-time installation. Thank you guys for this app! Just what we needed.

This doesn't work. We were using it for our site www.lotzdeal.com. We also asked for support help but no response