Reviews for UpCharge Fees Addons Surcharge

Impossible to use "free" version, if it even exists. Trying to manage the app invariably redirects to a page that forces you to approve payment for premium version.

The app and support team are fantastic! Their response time is quick, and they handle everything with a high level of professionalism. It's refreshing to see this kind of quality in both the app and its support!

Great help from Angie and Evgeniya. I definetely recommend this app because of their customer service.

I can't say enough about how surprised I was at their service! Immediate response, and was so thorough and helpful in answering my many many questions throughout the whole afternoon. Wow. 5 stars on service!

Tried the demo store. The processing fee doesn't apply itself of you just click "buy now".

Excellent app and works well and easy to use. Tanya in support help fix a few minor issues so very happy with app and their support!

It stops working randomly, causing a blocked white screen. Lost thousands of dollars in sales. Even after support fixed the issue once. Cant risk using this app anymore.

Customer support is non existent and their app does not work. There are much better fee apps out there. Not to mention they require full access to your customer database and it is just garbage.

Great app and really great support which is a deal breaker! Thanks!

A simple and clean app for that works as it should – perfect for small cart add ons. It didn't install and seamlessly as I would have hoped, but I'm guessing that was more of a theme issue then their app. Angie was great at getting me setup and the module placed exactly where I wanted.

The app loading takes a long time. sometimes 15-20 seconds. I would love to be able to charge different amounts per state. Doesn't work in the Shopify Shop. which is a big deal.

Spent 2 hrs trying to set this app up today and had no success. I watched every video, chatted with Shopify and reached out for support. No one was able to help me set up % based fees in my store. Don't waste your time or money with this app. Shopify cannot make this app work even. This is a genuinely awful user experience and none of the content provided helps install this app.

The app works great and the customer services is fantastic. We reached out to them regarding an issue we were having and not only did they solve it promplty but they also went above and beyond to configure the settings to make the uncharge appear better on our website, it was greatly appreciated!

App works perfectly and their support team are knowledgeable and helpful. Very responsive and fast on resolving issues. Thanks a lot!

Does what it needs to do and good quick support. Fixed issue on the same day

Their support team is very helpful, provided quick response and solution. It helps us solved the pickup locations with different shipping fee issue. The app is interface user friendly, only few steps settings. Great app.

Very responsive and fast customer service team. App works great and we will keep using it for the long term. It is pretty much complicated what it does, but happy to see how great it works.

very fast and good customer service. App is working good.

The best support team I have ever experienced, we had a slight issue with their app but this was ok as their support team replied and fixed it as quick as possible!

The App works as it should. But the Support is stellar! I have been in contact with them due to various very specific issues and they were not only kind and helpful but also incredibly fast. This made using the App an absolute pleasure.

Does exactly what it is supposed to do. I had one small problem with the surcharge not being required for certain people, but their team fixed it promptly. Thank you!

Terrible doesnt work. No matter what I do the widget doesnt show up. Do not recommend this app. No support

This app did work but just did not do what we needed. And the support was clear and timely. Our issue was after uninstalling the app. They did correct our issue and support is in the process of cleaning up our site....for which we are grateful...thank you. For reference...The issue was the uninstall process not fully uninstalling the app and all that it created. Many days after uninstall, we noticed that we had two new collections (Fees Products and Products) showing up on our live site and the original add-on fee was still listed as a "product". These collections were generated by the app. In addition, the app adds a set of conditional formatting ("mws_fee_generated") to all of the collections. This was not removed with uninstall and we were concerned there were other code not removed after uninstalling. We could not figure out which app did this or what to do to solve this. We finally found out that it was this app from Mageworx. Took many hours to try and solve and sort out. Not something that we appreciated, but they did correct the issues. Uninstalling an app should clear the app and all that it created. Very poor execution on the uninstall process.

The new version of the app is even better than the first one! The load times in the Cart are now so fast, you barely feel them. The app simply does what it should do. The Support is really great, i often reached out to them because i had a question/issue with my app and the often answered in just a few minutes!

This app doesn't look very good in the shopping cart. It also duplicates and generates its own products, so thats a mess. It also adds its own filters to your collections, also a mess.