Reviews for Tracktor Order Tracking

I sent an email and they are slow with their support. It's been 3 days and I've received no response back about an issue with tracking translation. I would not recommend downloading this app if you are aware that the developer/author of this app will not help you.

Great app! Support is super fast and they are always there to help you. If you are looking for tracking app, don't think twice, this is the right choice!

Love it! so easy to use and if you need any help the customer service reps are so nice to help you out with the set up, very prompt too. There is a subscription but worth it tbh

I was having issues with setting up the links and customer service was able to help me set everything up! Great customer service!

This App is Amazing for the customer experience! I really recommend all e-commerce store to install this app for the best customer experience

This is a really good tracking app. The best and simplest I have been able to find. Customizable, effective, and a great support team that has helped me with multiple issues. I would definitely recommend this app!

Good app, it works pretty well and do what we ask for it. Very useful when you do dropshipping and you don't want your customer see where the product come from. Support very reactive, when you have a tracking problem they will resolve it quickly.

Support is great. Outstanding app. If you have any questions just reach out and they are quick to help and solve your problem.

Very well designed app and UI - I use a third party logistics partner so it needed a bit of modification to get working but the support team were very efficient in getting this up and running. I have had ZERO order tracking related queries since onboarding Tracktor and it is amazing.

Highly recommend Tracktor Order Tracking by ShopPad. It came suggested from my online research and have to say I was overly impressed with how easy it was to install and setup in our e-commerce store. Great value add for customers, and save time on not having to follow up with postal services. Also their support team are responsive and helpful too if you have any queries.

I used the helpdesk, because the tracking of one carrier didn't work. I told the carrier name and an order nummer and they fixed it on the fly. Great work, thank you.

Highly recommended. They set it all up for me and for customer view. All looks good! If you want to provide your customers good service and limit support questions and shipping problems get this app!

Tracktor is my favorite Order Tracking Application. I have used it for about 3 years now and have ZERO complaints about the application or the support team. It's an extremely simple application to set-up, but when it came to anything complicated, I would reach out to the Tracktor Team and they would help set it up for me! I had the pleasure of meeting Mandy H. today who is a fantastic member of Tracktor and provided me with exceptional and efficient service. I would recommend Tracktor 6 out of 5 stars!

Very good tracking app, well laid-out and very user friendly. Excellent customer service from Matt V.

Tracktor is the best app for shipment tracking! Very easy to setup and use and our customers love the visibility. Any page formatting issues and the team at Tracktor is quick to respond and fix - thanks Matt!

Great app easy to use and the price is better than competitors , great support, highly recommended!

Very helpful app. It saves me a lot of time and they are very helpful. They set up all functions that require any kind of coding for free if you request it. I really recommend this app!

Pineal Vision Jewelry

2021-03-30

United States

I've been using the Tracktor app since Nov. 2020. I dropship from AliExpress using Oberlo and this app functions beautifully with my business model. I've had experience with the app itself and also the customer support and I don't have anything bad to say. I've been able to contact support to help me with the setup and hid the word "AliExpress" from my customer's tracking page as a carrier. This app allows you to see your average "days to delivered" per carrier so you can update your shipping policy page accordingly and quote shipping times better. Also, I was able to code in some notices on the tracking page on my site to let customers know of any shipment delays that might be going on along with our customer support email should they have any questions. You can also hide certain, locations if you don't want your customer to see that their package is coming from China, but I leave that alone, I want my customers to know where their package is coming from, transparency is important to us. It's just a great app and it helps to curb all those "Wheres my order?" emails we love so much, ha!

Anh P. was awesome! She was super helpful and was incredibly helpful. She helped me customize the order tracking page and it looks perfect. Thank you!

Thank you, Mandy H. for the support and fast replies, it did not last 5 minutes to solve my problem, and she was really nice helpful!

Tracktor is an invaluable asset in building trust and integrity with our customers. Particularly, as tracktor integrates directly into the web site. The app comes with a thorough and easy to implement step by step shopify integration outline, so we were able to set up tracktor within the shortest time as well as customize it according to our brand guidelines ourselves. Our customers are already using it. All our forwarders integrate perfectly as well.

Signed up in February. Had Tractor team install which took a day. So far it's operating beautiful. I'll report more next month.

It works pretty well out of the box and support was quite fast. However they do overcharge on usage fees due to their definition of what an order is. If you are a store like us that has a lot of unpaid orders that are cancelled or orders that do not require shipping, you will get charged on all of those too. In my view it doesn't much make sense to charge tracking management for an order that does not require shipping and will never be shipped. We did raise this with them and they don't want to change their definition as they say it would affect other stores using the app too i.e. they must be overcharging a lot of stores and don't want to lose that revenue. UPDATE: Their reply below is factually incorrect. They charge for unpaid orders. Very deceptive to admit it privately and pretend it's not happening on the review page. Come on guys, be honest!

I really love Tracktor, it's been a great addition to my store. It makes it easy for customers to check the status of orders and it links nicely with vendors I dropship from.

Bijoux Medusa

2021-02-22

Canada

THIS COMPANY DIDN'T HONOR LEGACY PLAN FOR FOUNDER SUCH SHAMEFULL PRATICE! Stay away, they billing model charge you per month + per order. So you will have tons of usages fees on your monthly statement.