Reviews for Trackify Facebook Pixel,TikTok

The best pixel app on the app store! It is full of features and the support has always come through when I needed it. Thank yoU!

I have encountered issues with my pixel for a few times now and they have assisted me resolve those issues. Great customer support.

Great customer service was super helpful. I appreciate the support I received from Tanveer. She was really patient with walking me through the process.

This app takes Facebook's native pixel integration to a whole another level. Their support is prompt and very helpful.

Great app that allows me to easily and quickly manage all of my pixels along with making their custom audiences and tracking. Fast customer service as well!

I've been using TrackifyX for the past 12 months or so and I am very happy with it. The customer service is world-class level! Their live chat feature is actually live-chat, and you can get in touch so easily and fast with their team and Thomas in case something went wrong or you need some extra help. I definitely recommend it!

I had an issue with a double firing of my Pixel, and their team was incredibly attentive in not only resolving my issue - but testing it with me and making sure it was taken care of. Great service - impeccable customer service!

I've been using this app for over a year without needing their helpdesk support so all was ok. FB recently launched their new CAPI and I wanted to know how Trackify works with and supports this. It was a nightmare trying to get information from their email support. I received 1 or 2 word answers or responses that did not answer my questions. It's like they do not care about helping their customers (after I've been a paying customer for about 1.5 years) and it was a burden to answer my questions - I was very disappointed in my interaction with them and uninstalled the app immediately.

i had issues with my subcription plan. customer service team took the stand and resolved it . amazing services and response time too.

We used this App now in over 10 stores and it worked almost always very well When there are problems or things to clarify the support team helped us out quickly!

The developer Thomas has ego. He talked to me on live chat as if he is smarter than I was, doesn't bother answering questions and directs me to watch his videos. The app is glitchy and has issues from time to time. Beware

I'm updating my review after my previous review was addressed and Thomas combed through my account. Thank you for the help.

Working well. It definitely very important as a part of the pixel integration. the support is also amazing.

everyone with shopify should use this app. it is feature rich and super powerful. their install process is awesome with detailed helpfiles, a lot of youtube videos and support pages. I had a couple of issues when I installed it but these were dealt with quickly and professionally with an awesome person on support. Pleasure to deal with. 5 stars all the way from me.

The app is very easy to use, but more importantly, customer support is just top! They are very responsive and will actually solve any issue you may have.

First, it's the easiest and most secure way to use Facebook Pixel without making mistakes or causing trouble. Second, the Trackify support is for sure the best and fastest out there. Love it!

Biggest mistake I made yet, installing this app. Lost thousands of dollars from this not reporting correctly. Only 1/3 of the purchases are tracking in Facebook. Update for app response. OCU was setup by your team. I reached out to OCU support. They said your app stated to direct all support to you. OCU was your issue. You performed a test purchase and stated it was working. Support was not being helpful at all. On top of finding out Trackify changed the Product Identifier to SKU's and now cant change it back. Let me put a number here for you. Dynamic Retargeting ad revenue - 7 days I ran your app. $2,606.26 - Previous 7 days. $14,240.24 Yes I had a 1 star experience with your app.

2nd Update: Changing it back to 1 star. The developer wasn't happy with my 2 star review and sent a condescending email talking about MY response time what a joke. Just so we're on the same page Thomas, when I said I was looking for a response like this weeks ago, I was talking about some actual customer service. Not your generic ass "oh it's out of our control, you'll just have to deal with it" answers. Somehow, you were able to provide the answers I was looking for AFTER I left a bad review. Isn't that funny. Update: I've changed my review from 1 star to 2 stars because the owner explained the situation to me and tried solving the issue. He seems like a good guy but if only I received this type of service before leaving a bad review then I would've still been their customer. It was crystal clear that he only reached out to me after he saw my review (even asked me to delete it on his email). Reacting a little too late. If there was a 0 stars option I would 100% go with that. Terrible customer service. My app crashed one day and prompted me to redownload it. They said they would refund me if I got charged again. My first bill was for $60 from 6/26 to 7/26. I got a 2nd "prorated" bill from 7/16-8/14. Prorated yet they're charging me double from 7/16-7/26, what's the logic in that. They show no signs of an effort to try to make things right at all. The customer service rep makes it seem like THEY'RE doing ME a favor when it was THEIR crappy app that crashed and made ME go through all this extra trouble. You'd think that for $60/month, their customer service would be at the very least decent. What a joke.

Absolutely the best app to get the best out of your pixel data. The customer service is top-notch. Having Trackify is like amplifier for your pixel. I've tried a lot of stuff and I trust no-one better regarding the usage of my pixel and how to get better results then Thomas in Trackify. if using Star Wars reff I'd say he's Jedi (Pixel) master! In my opinion this is mandatory app for your ecommerce store!

This app is really nice. easy to use and the customer service is perfect! I would def recommend this app!

Didn’t use it and not received a message my free trial ending. Bad customer service and money gone so I wouldn’t recommend to anyone

Giving them a single star rating only because the system won't accept zero stars!!! Horrible experience using trackify. The expensive app promises a lot but all I have seen the trying is to make u upgrade to next level. Dealing with their customer care is a nightmare coming true.

This app has helped us scale 6x in the last year. It does so many things I'm not going to bother listing them. But the Best part is Thomas and his developers. Working in Shopify, when pretty much everything you want to do requires a 3rd party app and integrations that seem to constantly conflict, it's often hard to find an app developer who actually cares about his customers and takes pride in doing a good job. Many devs for apps ignore the problem, say that the problem you see in front of you isn't them or, sometimes, that it doesn't even exist. It almost feels like pulling teeth to get them to even look to see if there is a problem and then more teeth to get them to fix it - even when you're not upset and just want it fixed. Not with Thomas. You say something is wrong, show him with pics, and he's on it. He's fast, has great customer service and is very smart. Whenever there is a problem that could be caused by one of several integrations (as things are always updating and creating conflicting code) I always check with him. But, while most of the time it has nothing to do with Trackify in the end, due to his helpfulness and other devs unhelpfulness, over half the time it's usually him who figures out what's wrong so I can go to the other dev and tell them what to fix - which then fixes the situation. The tracking provided is the top and the additional audience-building tools and analytics offer greater ability to scale. Thank you so much!!!!!!

An absolutely great app! It has many useful features that really help optimize your store. What I really appreciate is that there are tutorials on literally every page that explain exactly what to do, this makes it so easy to set everything up. Furthermore, even if you are confused or need help the customer service is very quick and helpful and that is why I wholeheartedly recommend them.

Excellent customer service! They were able to solve my Trackify-OCU integration issue all through the chat box. Highly recommend.