Reviews for Tolstoy Shoppable Video & UGC

I had many questions when I started using the app and their support team is awesome! Niezl from Tolstoy was very quick and answered all my questions immediately. Definitely recommend this app to any e-commerce business. Video is the future of marketing so get it today if you haven't already. xx

I havent used much of it yet but the general upload was easy and Niezl was very helpful. i will write another one after i post.

MILITAUR

2022-10-20

Canada

I reached out to customer support regarding Tolstoy not working on mobile devices. Mikaela looked into the matter and was able to let me know why that was happening and how to fix it. It was a seamless process. Great customer service. Love the app but also love that customer service is top notch with Tolstoy.

Seed Legend

2022-10-12

United States

This app is user friendly and allows me to execute what I need out of it. What is the best feature is the extent their customer service team goes. Mikaela was of great help and went above and beyond to make my experience smooth. We all know the issues with communication and making things personal via chat, but she made sure I was helped and my questions were answered. Thank you, Mikaela!

Only using for a few days but I have to say, this is one of the best apps I've discovered for my store. It's always a struggle to make things personal online and truly have a conversation with customers but this makes it very easy. Very fast support, so far I'm extremely happy with the whole app.

I started using Tolstoy beta version since 2020 in my old store and recently installed in my new store. Thank you so much to Tolstoy's support team for transferring the perks over to my new store. With Tolstoy, I'm able to create interactive shoppable video widget at the bottom corner of my webpage for customers to have a closer look at each product. You can even include a few buttons with jump logic so you'll know what customers are looking for. I'm also able to embed videos on a specific page and hide widget on other pages. Tolstoy now has a new feature 'video feed' which enables you to make a page similar to an Instagram or TikTok feed, but with more interactive features. I'm excited to use it too. Their analytics page is also detailed but comprehensive so you'll know which is your best performing Tolstoy video series. My only regret was not to start using it earlier, but I'm grateful to be able to use this app for better retention and customer experience. Their support team are very friendly and effective, so you're in good hands. Once again, thank you Team Tolstoy for helping us online shop owners make better websites :)

I downloaded Tolstoy after several recommendations. Very user-friendly app. Still i needed some help; so I got help from Niezl. She was super helpful. Later on I contacted once again to ask various questions regarding technical issues and Mikaela resolved all of them for me. Very fast to answer, very problem-solving oriented stuff. Now I use Tolstoy on my website and I love it. Thank you all!

Had a problem with the account login, Mikaela and the support team fixed in under 1 hour. Great support!

I love this app. It is such a great way to be that much more interactive with your customers. The customer support is A-1. They answer you back super quickly with all the answers to your questions and really walk you through anything you don't understand. They even provide video how-tos so that you know exactly how to go about doing what you need to get done on the app. Mikaela is awesome. She's been helping me from the beginning and I love the fact that I can go straight to her with my questions. So you can mantain communication with the same customer care representative if you'd like. This makes things so much easier because she already knows my business. I highly recommend the Tolstoy app.

Huge fan of the app! Also, when I had questions Mikaela came to the rescue. Thanks so much for the amazing app and wonderful team that you have!

Very easy to use and 10/10 customer support -> some cool features there too to add another level of experience to people visiting your webstore, really like this app!

The best customer service and the app is truely amazing. I would recommend everyone who are serious with conversions and customer care to use this.

So far so good. I've only had it for a few weeks and haven't completely utilized all the functionality yet, but excited to continue to use the app!

Great app with great support! Had a few technical issues installing this app and the team were amazing in offering support and helping me get everything set up. This app is great for creating an interactive shopping experience, particularly when showcasing your products in use on product pages. Highly recommend!

This is hands down the best app that I have ever used. I am over the moon that I found this app. If you are considering adding this to your store, just do it! Guarantee you will LOVE IT! My customers are loving it and it really enhances my website. Took my website to another level for sure. Easy to use is an understatement and the support is phenomenal. Get it now. You will be so happy you did.

Great App! Have only created and installed a product quiz which been the direct driver for around 40% sales. The customer service is always prompt and helpful. Can't wait to play around use more features! Thanks Tolstoy

Tolstoy is super easy to use! Lots of different functionality and great customer service. We're looking forward to testing different tactics with the app.

Great app, new way of interacting with your clients, and its so easy to use! Will be using this even when it goes to the payed plans.

I used this application it is very good I just think that the girl in the video test needs to go to the hairdresser apart from that everything is perfect

Future of retail! Warning. Future of retail! Warning. Future of retail! Warning.Future of retail! Warning.

LSKD

2022-05-25

Australia

This app allowed us to easily add customisable content to elevate our store, EDMs, SMS and user experience . The support is also top level! Such a great brand to work with as well, their vision and willingness to listen and action is what sets them apart!

Love this product and the support is incredible!! Great way to interact personally with customers on your site.

The Tolstoy widget was so quick to set up with a very friendly user interface. The customer support team is top notch and responds to all my questions within 24 hours and have helped me troubleshoot a variety of situations.

Such a great app! It's helped us achieve "an experience" for our online store. It's easy to use and support is quick to help. I highly suggest adding it as your chat/support app.

Thanks to Tolstoy for creating this app. It is very easy and fun to use. This is one of the best Shopify apps. Try it today.