Reviews for Tidio Live Chat & AI Chatbots

Art By Wr

2016-03-20

Canada

I've just installed and set up the Tidio Live Chat and so far it does exactly what it says it does! I think it adds such a personal touch to my store and I can't wait to be able to directly answer any questions my customers have!

Customer service seems to be their number one priority, i was doing some maintenance on my store and a little chat window popped up "i noticed you gave our app 2 stars, are you having problems with anything? how can i help?" i gave the app 2 stars because i didn't really think about it, i was in a rush to do other things. but after thinking it over again i think this app is one of the best because they care about their customers, even the ones using the free version of their app like me!

Artbedding

2016-03-19

Bulgaria

Great product, I am on trial now but I find it really easy to set up and use.

I just started with the trial and find the app very easy to understand and manage. I am excited by the opportunity to personally connect with our customers and help them through their purchase. Tidio Chat makes this easy. Customer support so far has been great as well. I highly recommend this app!

I'm not a big APP user, but I now have found TIDIO very useful and helpful with customer service - with that being so important now, Fantastic Customer service as well KC

Great app. Does exactly as what it's advertised to do and for less than others. VERY HAPPY!

I'm loving the app to far. I have not used it with a customer yet but it is cool to see what the customers are looking at while they are online. that feature alone helps me to see what my potential customers are interested in. I'm still using the free trial and plan to keep this app. It's my new favorite.

After using a few live chat apps, Tidio is still the best choice out there in the app store. High recommended!

Scalisiskincare

2016-03-11

United States

Highly recommend. Works great!

Awesome app, easy install and great UI.

Excellent professional service. Really helpful if you ever need to contact them . Good value for money. Cant fault them!

Awesome! Does everything it said!

Awesome app! We love it at normareed.ca, especially being a dress store where our customers have many questions on fabrics, fitting, etc. great to be there for them live!

Matthew was wonderful! I was having a problem (that I created) and he fixed it right away. I would definitely recommend!

So far I like this app. I've been able to connect with the people who are online on my site at any given time. We are new to shopify and the app process, so this is fun. I like what I see so far!

Just installed the app on our website but so far it seems like a solid service.

Great app. I love that you can view what the person is typing before they send it

I just loaded and like what I have experienced thus far. Support has been very thorough. Like the lay out and design.

It's been brilliant - we have been chatting with our visitors seamlessly on iphone and desktop. You can see in real time which page of your site the visitor is looking at, and ask them questions accordingly. Great customer support. HIghly recommend!

Love it. You can actually see what each customer is doing on your site. Great insight.

The best livesupport i´ve tried. Looks good on site, great features and appriciated by the customers.

Awesome feature rich application! Great support. :)

Very good app, highly intuitive. Runs clean and helps with conversions. I highly recommend it.

Really nice chat format. Worked instantly, no problem. Could not figure out how to log in, but realized I just need to open the app to start the session. Just upgraded to the pro account, to have more features. I am having fun chatting with my customers and seeing who is in my cart.

That app works great to add value to our business. The free version is missing a few features, which I can understand, but is a must have app for every store.