Reviews for syncX: Stock Sync

App wiped a load of data off live site, 3 weeks later no reply off support. Reported to Shopify, may be they have gone under.

So far the program has been a life saver. The only problem I have now is that some of my feeds... and I only get 3 of them without paying $10 more per month when I already pay $15... Is that one of my feeds from the distributor has a DNA and DNA- prefix in front of the actual product SKU. So I cannot run just one instance of the feed, I have to have 2 or 3. When I try to modify my auto scheduled feed the settings don't get saved even for a manual update with the setting. So I have to have another feed that costs me more monthly in order to update those products from the same feed I am already paying for. It works great, I love the software. But I don't want to pay nearly 2x the price to get these particular SKU variants updated because of the prefix errors my distributor has.

It was really difficult to set up, and after hours of trying to contact support, I have given up. This app is not designed for their users at all. I feel like I need a Shopify Expert to help me set it up. Also, the support chat doesn't respond, and the support email I sent bounced back, telling me to use the chat. This is a shame because the reviews of when the app works look good.

Great app, but sadly the customer support sucks. They take ages to answer. For me speed is the key. Having problems and taking alot of time to solve it is not good for any business.

This app works perfectly fine! The support is also very helpful. The use of SyncX is a gamechanger for our webshop. I would highly recommend.

Kirthana from Stock Sync was very helpful in our meeting. She answered every question. She was kind and calm in the way of speaking. Now i need to test StockSync. So far they are a good alternative to Import2shop.com. Thanks! Regards Felix

Oltre ad essere la migliore applicazione di sincronizzazione, l'assistenza è eccezionale. Super consigliata.

Yas was very informative and patient with me as I am trying to understand this app. I appreciate the professionalism and the way things are being explained to me. This app is an excellent tool to have once you understand how to navigate through it.

The StockSync customer service team is like no other, they are extremely intelligent, helpful, receptive to the needs of their clients and help find a resolution. They do not rush the appointment time and are very patient. Could not recommend this service more!!!

I really don't know what they did in the last update, but everything stopped working , without any change from our end. And not to mention that our previous active plan had every 1 hour scheduling and now they change it to 6-hour window , without telling us about. Our feed is not working 6 days now, we found out today and the support is taking ages to reply. We are of course moving to another app , this is totally unacceptable

Offfset

2024-07-08

United States

SyncX is an essential app for our business. Highly recommend. Whoever is the product manager does a great job!

Hi, I just want to say thank you to Faz. I got top class assistance with loading products to my store. I struggled at first but Faz helped me swiftly and now I can use the app. Thank you Faz.

A powerful app with lots of functionality. The UI has some room for improvement but once you understand how it works, it's super useful. The support level is also very good. Always willing to help and work through issues patiently. Thanks guys.

Without a doubt the best App to manage products feed, at first I read the one star reviews and after trying the App I realized that all of these are from users who were unable to understand how this App works since it is designed for advanced users But if you spend the right amount of time on it, you will realize that it is perfect for inventory management and extremely professional, I give it 10 stars. If you are looking to professionally organize your products feed, look no further, this is the best App in terms of prices and very easy to see which was designed by professionals who know what they are doing, I recommend it with my eyes closed.

I recommend this app. It helped me a lot in tracking inventory. The support team is amazing and very helpful

Stock Sync is working quite well. Havent had any problems the last 4 years. When our warehouse made some changes to the api, Faz from the support team was quick in helping us out.

Downhill fast. Uploading product does not work like it used to. Columns are not used for the correct information. Upload logs don't show details for variants.

I was having a lot of trouble setting up this app to work in my store. I sent an email asking for support and got Hanah, who immediately helped. Her communication and effort in ensuring my store was correctly set up to achieve my goal were outstanding, and everything was done quickly and professionally. Thank you, Hanah!

Excellent Service!! I had some issues with my stock levels but with Hanna's help everything is fixed and running smoothly. Highly recommend!!

Cannot live without this app!!! Well designed and helpful

Their product and support is awesome! Support is superhelpful and is going the extra mile, really impressive. Can totally recommend Stock Sync! Thank youuu! :)

Great app and customization. Support is always very prompt. This is the only app I found ideal to operate our franchise business.

Great customer support

Excellent work, everything works smoothly! Well done.

this is onc of the best app in shopify, you have to get for your inventory sync, good for drop ship. a lot feed method