Reviews for Synctrack Order Tracking

ottima assistenza di Joy,mi ha aiutato a inserire l'app all'interno del mio store e mi ha aiutato a inserire il pixel delle campagne pubblicitarie su shopify,ti ringrazio per la tua assistenza,molto gentile. LEI E IL SUO TEAM SANNO FARE IL SUO LAVORO AL MIGLIORE DEI MODI POSSIBILI,COMPLIMENTI E GRAZIE DI NUOVO. UN SALUTO TOMMY!

I've been consistently impressed with the support provided by the Omega Order Tracking Upsell team for Shopify. Every interaction I've had with their support staff has been marked by prompt responses and effective solutions. The speed at which they address inquiries and resolve issues is truly commendable. What I particularly appreciate is their consistency in service. Regardless of who I spoke to, each team member was knowledgeable and quick to assist. This reliability is a key reason I continue to use and trust this app. Thanks to the Omega team for their dedication to providing excellent customer support. It makes a big difference!

Tracy from Order Tracking app, exceeded my expectations in both functionality and service. The app's user-friendly interface and real-time updates simplify tracking, supporting a variety of courier services seamlessly. What truly impressed me was Tracy's exceptional customer service. Faced with a delayed package, their support team displayed remarkable dedication, promptly resolving the issue with regular updates. Tracy is a must-have for hassle-free tracking and standout customer support. Highly recommended for a stress-free online shopping experience!

Joyce and her team helped me with my tracking page to customize it how I needed to. I have multiple suppliers shipping out items for a single order at different times, and customers were constantly asking me where certain parts of their order were, because some items arrive before others, and my previous tracking page only showed one tracking link. This is the only tracking app that I know of that can handle showing ALL of the different tracking links and transit details on one page. Thank you Omega team!

An excellent order tracking app, highly recommended. Customer service representative Joy responds incredibly quickly, can resolve issues promptly, and the fees are very reasonable!

Great customer service and quick response time. All questions about their app and integrations were answered with precision and in depth. The tracking app is amazing since it allows you to connect it directly to your store so customers dont have to leave your page. Amazing app. Definitely highly recommend. I am very satisfied

FallSweet

2023-11-29

China

I am extremely pleased with the customer service experience of this app! No matter what issue I encountered, their team always responded with outstanding professionalism and impressively patient assistance. What impressed me the most is the swift resolution of issues. I've faced some technical challenges, but each time, the problems were resolved in a short period. Their technical support team is not only efficient but also friendly, always willing to help me tackle any concerns. This kind of professional, efficient, and friendly customer service instills in me a stronger confidence in using this app. Thanks to your outstanding team for providing such excellent support and service to users!

Best tracking app

My experience using Omega Order Tracking has always been positive. What makes it so positive is that their support is phenomenal. I had the pleasure trouble shooting my problems with Lynn who not only responds quickly but helps me solve my problems quickly. I discovered something that I needed to get fixed by the Omega Dev team & Lynn was able to engage the team and get back to me with the working solution in a day. 10/10 service

Excellent

100 % recommended. This app is a must have for everybody who as a shopofy store.

The app offers excellent value for money, and the customer service experience with OMEGA is exceptional. Anna, the representative, was incredibly patient and guided me through the entire process step by step when I didn't know anything. Highly recommended.

DO NOT USE THIS APP. If you want your customers to file chargebacks because they can't properly track their order, then sure use this garbage tracking app. Let me tell you everything that's wrong with this. The price was appealing, but now I see you get what you pay for. The customer support is RETARDED. Like actually, you can provide them pics of the syncing issues, even explain properly step by step your issues, then they are asking you the same questions like bots. They are also VERY lazy and mentally slow. They just do not understand basic stuff, they don't have common sense and something is clinically wrong with their brains. So many syncing issues and customers cannot track properly. It's a nightmare and I am going back to my other tracking app while i look for another one in the meantime. I rarely write reviews, but this app affected my money by customers filing chargebacks due to not being able to track due to errors on this trash app's end. GARBAGE!

Ứng dụng thật tuyệt vời, team kỹ thuật và tư vấn đều nhiệt tình và nhanh chóng. Tks team.

An excellent and simple app, and support is always with you if you need any help. I recommend it

Redragonshop

2023-09-28

United States

nice customer service! quick response!

Great Customer support, Also great tracking app The support team helped me customize the tracking page.

Anna was really friendly and helpful in answering all the questions that I have. She brings a lovely vibe that is unmatched by any customer service representative that I have talked to. She was very prompt as well meaning she was quick to find solutions for my questions. If I have any more questions, I'll definitely rely on someone like Anna knowing I'm in good hands.

I just wanted to take a moment to express my gratitude for the wonderful assistance I received from the customer service representative at Omega Tracking. I was facing a bit of a snag while setting up the app, specifically with removing the Google Translate widget from my page. I reached out through their app chat system and was fortunate enough to connect with an incredibly friendly and helpful individual. Not only did they patiently guide me through the steps to resolve the issue, but their warm and approachable demeanor truly made the entire experience pleasant. It's not every day you come across such great customer service, and I wanted to make sure their efforts didn't go unnoticed. Thanks to their guidance, I was able to smoothly complete the setup process and provide my customers with the seamless tracking experience I had hoped for. I'm excited to see the positive impact this will have on my customers' shopping journey. Once again, a big thank you to the Omega Tracking team and especially to the customer service representative who went above and beyond to assist me. Your support is greatly appreciated!

Looks good so far. Quick response and assistance from Wendy in customer service as well :) I find this cheaper than my previous app so I have switched from them to save money.

Good service and help by Rosie! Like the way she works. ALs the app is very good and helps customers.

Rosie went above and beyond to help me set up the app on my store and ensure a seamless tracking experience for my customers. She patiently walked me through the entire process, explaining each step in detail and even sending helpful visual aids to ensure I fully understood how everything worked. Rosie's expertise and dedication were evident in her willingness to go the extra mile to assist me. With her guidance, I was able to set up a professional and user-friendly tracking page that exceeded my expectations. I am grateful for Rosie's exceptional customer service and highly recommend her to anyone in need of reliable order tracking solutions. Thank you, Rosie, for your invaluable assistance!

Very Helpful, fast and knowledgeable service. Anna was quick to help and found everything I needed to know in mins!

Tracking page works very well, giving an optimal customer UX/UI. I was especially impressed with their customer service, they were very engaging at all time and swift in providing me with solutions. Would highly recommend to everyone.

Must have app for Shopify users, amazing customer care from Rosie, went above & beyond to assist me.