Reviews for Shopify Subscriptions

Too many glitches. Works sometimes. Most of the time it doesn't work. However, I found a workaround, which is ridiculous that I have to use... You have to click the first variant, select your duration, and then click add to cart in order for any of the other variants to populate as subscriptions.. For example, I sell coffee, so I have to select Light roast, whole bean, then 4 week duration, then add to cart, then the subscription will populate (even if I don't want a light roast subscription). However, if I try to select any of the other variants (medium or dark roast) before I add the light roast to cart and delete it from the cart, the subscription will not populate for any variant other than the 1st selection. WOW! What a useless app, and it's been in BETA forever then launched with a tremendous amount of glitches. Please fix these issues

does this work anymore????

I was looking for a subscription app and left this one to last, because of the poor reviews. But none of the others did what I needed, so I tried this one. And I like it so far. Some reviews said customers can't manage their subscriptions, but they can. This one has the best features for free, and has the nicest interface and easiest integration in my opinion.

Easy to set up and use,only been using for a week and already seeing benefits.

I'd give ZERO stars if I could, this app is a complete waste of time. It's pretty clear that they have no interest in fixing any of the issues when customer support advises that the best course of action is to speak to a third party dev... why would I do that when it's built by Shopify and enabled on a Shopify built theme with no alterations or any additional code. Such a joke, clearly don't know what they are doing given that it was launched after the beta version had numerous bugs.

User Beware! You would think that Shopify would understand the wants and needs of their store owners and the behavior of customers. In this instance at least, they have failed miserably! There is no functionality to this app except for having subscriptions that customers never want to change. All of the niceties to assist your customers or even analyse your subscriptions are gone. At this point I don't see how we can keep this app.

The app is fine, but it's useless because of how it handles shipping rates. Basically, it only allows having 1 shipping rate. So, if you want to offer Pickup $0 and Shipping $N, you can't do it. It will always show Pickup $0. It's super important that they fix this...

This probably has potential - but has serious limitations if you sell physical product. The biggest gap is that it will not allow the customer to select their shipping method at checkout - it just auto-selects the cheapest one and does not present any others. Additionally it does not work with manual payment methods - does not allow your customer to pay by ACH, wire, etc.. It seems as if this was only created with low cost digital products in mind.

I'm feeling frustrated and disappointed because I've been searching for hours for a live store that uses this app to see how it works in real-time, but I haven't had any luck. even their support chat doesn't want to share any resources. I'm surprised that the Shopify tech team hasn't created a demo store when every crappy app in the store seems to have one. I wonder what kind of tech team is working in there, and I think someone should be held accountable for this negligence.

I was very excited to see this app, however I found that it's not usable for websites that sell digital products. This, because the copy 'Delivers every ...' cannot be changed into something more meaningful (like 'renews every...'), especially for the non-EN market. Hopefully this will change in future and I will reconsider using this app.

At first this app seemed great, but half the time there are glitches when I There is no way to see data about how many people have their subscriptions active (total) for fulfillment & no way to make all the subscriptions charge on the same day every month. You cannot edit the dates at all. This app could be really great, but it seems it was rushed and a lot of basic functions are missing or glitchy.

I wanted to switch over to Shopify's app to make it a more streamlined experience but there just isn't the functionality needed yet. As another reviewer has said there is no way to choose what day a customer will be charge or when their product will be shipped. Plus the subscription widget seemed to duplicate the options which must be some kind of glitch. Still some work to be done but I'm hoping in the future I will be able to change my review once functionality has increased.

Easy to set up, but lacks basic functions. You can't set a minimum for how long a customer has to subscribe which is silly to me because people can just take advantage of the discount, then unsubscribe right away.

I've never written a review on a shopify app, even when it's been bad, but this one is beyond bad. We used it when it was in Beta with the hope and promise of improvements when it became available to everyone, but the app hasn't changed at all from the awful beta to now. We have almost zero control over settings, the only thing we can update on our end is how many payment attempts before the subscription is cancelled. It's embarrassing that this is a native shopify app. I know that app creation isn't a simple thing, but there are apps out there that already exist and do a lot better, it seems wild from a user perspective that they would get this so wrong. It has been a nightmare for our team to try to manage, there is no way to search within the app, there is no way to control user access or how they can manage their subscriptions. This app is basically unusable and the amount of band aids and workarounds we have is such a huge time and money suck that we regret switching. If there were any communication at all on upcoming updates we may feel a bit better, but the communication is absolutely zero. It has honestly made us consider leaving shopify altogether, that's how frustrating the whole experience with this app has been. I really really hope for improvements soon.

Please allow multiple shipping options! We have different shipping tiers on Shopify so I don't understand why that can't just carry through to Shopify Subscriptions since this is all under Shopify. Also, we have tried importing our subscriber list and since the shipping price is wrong, we were told to delete the app for 72 hours to clear our list and start over. Did that and canceled subscribers are still showing up in our contracts dashboard meaning we have duplicates inhibiting us from selling subscriptions to customers. Support - please help!

Minimal ability to edit the text, leading to confusion over terms. Specifically, the bottom text about cancel/pause/renew -- very handy, agree with it entirely on principle, I wanted to (but could not) edit the text to point out that this is for the subscription purchase and not the one-off. The formatting left it a bit vague. Colors do not pull dynamically from BRAND, which feels an odd and uncomfortable choice to leave off. Unsure when subscriptions bill -- the first of the month? The day customers sign up? This is not a setting nor was easy to find out when installing the app. Options were unclear. I can add an option to send weekly or monthly or annually, I assume that's how often to customer gets charged? Would request clarification on wording in the dashboard so I can offer better thoughts. At first I took it as "oh, customer can be charged for 3 months, and then I'll mail... once... a month... no that's not right..." While installed, there was a conflict where the subscription app was duplicating in my footer. This is not a mark-off of the app, may be a theme issue, but mentioning it for dev exploration. The checklist in the backend upon install did not check off steps as I was going through them, which lead to considerable worry and time spent over exploration: "Am I doing this right, is something not clicking, what is happening." Overall, the idea is GREAT as a starter. The execution needs review, the backend communication needs review. Will keep an eye on app to see if work continues.

That was amazing

Good, the only thing is say you can’t or customers can’t choose the exact date they want the product recurring charge to be on. Hopefully this will come in the next update, other than that’s its good for a free subscription app

It's a good start for this app, however there are a few things which need to be added or adjusted: - More frontend design options (very limited at this point, own css customizations would be helpful) - Options for customers to select dates for delivery and payment.

I am unable to find where can I localize the subscription plan labels, for example, "Delivery every month, 10% off". I managed to localize everything except for those options.

La consiglio per la semplicità di utilizzo, è sviluppata da Shopify quindi perfettamente compatibile e gratuita. Dovreste implementare la possibilità di pubblicizzarla con delle email automatiche e con dei banner posizionabili nel sito

Good in theory, but not quite ready (for me). I've played around with this and the customer-side is not very intuitive. First, upon checkout confirmation, the 'go to subscriber portal' did not take me to the Shopify subscriber portal (I am currently using another app, but had it turned off for this test). Then, once I did get into the portal, I wasn't able to manage anything other than "skip" following deliveries. Now, I am a service-based membership model, so I don't have anything to 'deliver', so for future iterations of this app, I would love to be able to change the 'delivery' title on the listing to a custom title. I also need to be able to have a customer purchase, then the system auto-tag the customer (and transaction, ideally), so that I can properly set up the automations I need to provide them discounts to the shop offers as well as other inclusions. I really would love to utilize a Shopify-native app for my membership, so I won't be getting rid of Shopify Subscriptions yet, but will be watching closely for updates. (Pretty please, Shopify team!)

Great and super easy to setup app, wish they released it million years ago. the only feedback i have is bit more customization for the widget itself, like that "Subscription policy" under the bordered box may confuse some thinking they are getting billed when they select one-time purchase, that copy needs to either get inside that box or better yet, show/hide when customer selects one-time or any of the subscriptions. More color(background on select) customizations would be nice too but it's ok for now, i am sure they'll improve it in no time.

I really, really, really want to be able to use this native subscription app, BUT... there is no way that I can see that a customer can add or remove products from their account portal. Am I missing something?

So excited that shopify created a native app for subscriptions. The pricing for third party subscription apps wasn't sustainable for the scale of my store. Thank you Shopify!