Reviews for Shopify Subscriptions

it does not work in india.

It's just about OK. We had (and continue to have) glitches moving across from Recharge (that got expensive). Really basic subscription stuff like a customer wanting to postpone an order by a few days just doesn't look possible. Even the support help couldn't do it. Having significant doubts about this after a time-consuming migration. Be careful of this app - if you need anything above a super-basic sub, it's unlikely to be what you want...

It's a very basic plug-in subscription app – you get what you pay for. We have quite a few frustrations with it from the back-end, and it's not user-friendly for customers to use on the front-end either. So do your research before you commit, as you may be better paying for a subscription service with more bells and whistles.

PureClean Performance

2024-09-17

United States

Do everyone a favor take this app down and rebuild it, it is not fit to be put on the shopify app store and is concerning it is allowed to be downloaded by its customers.

A bit limited at this time. We were hoping we could do a limited time subscription (for example: a 12 mo. plan), but that is not possible. We also were desiring to send a different product or product bundle each of those months, but you are limited to the same item(s) every month.

Very good

Needs to serious improvements. 1. If payment failed and customer updates their credit card there is no way customer can trigger and approve the payment again, they are left contacting us, we then cancel the subscription and then tell them to make a new one on the site. 2. Customer cant change or move the date, eg if they order every 6 weeks and want it to trigger at 5 weeks and reset the schedule from 6 weeks from manual payment they cant do it.

I am using to sell a software service. So I do not actually Delivery anything. But Shopify Subscriptions uses text such as: Delivery every 2 months, $XX flat rate I can not find an easy way to replace the word Delivery with Charge or other phrase. I think it would be better to let user to decide how to describe the subscription fee.

The app is functional and you can't beat the cost...but it leaves a lot to be desired from a subscription app, a few of the issues we've run into: -customers can't edit their subscriptions, so people have to cancel and resubscribe if they ever want to add items, or edit quantities - even if people wanted to 'shift' their subscription delay it by less time than skipping a whole shipment (they can only skip/pause/cancel and update billing info) -when recurring orders are generated, they commit the needed inventory, but when the order then goes through the process and gets fulfilled the committed inventory is stuck as committed and requires a lengthy support ticket to resolve - this is happening with every SKU variant on every subscription order so it very quickly becomes a phantom inventory commitment problem -There's no forecasting or upcoming order view, even if you export the contracts it exports in Shopify's variant ID (not our SKU#s or UPCs that we would need to cross reference for forecasting purposes) -There's no way to contact the current subscribers or a given item with a message or new item (i.e. one item is being discontinued and replaced with a like item that they'd likely want to subscribe to) -There's no setting/way to apply price change logic, if you have prices change, your current subscriptions are stuck at the old price unless you manually change each individual one (I understand how this might be a desired behavior, but that should at least be a setting or option "use current price" or "use original price") -The app auto-tags orders which is handy, but we have no control over what the tags are, the logic applied, or anything....it's stuck with what the developer set (and you can't even see/change it, you just have to guess based on observed behavior) Those are just a few of the pain points to managing it as we grow (for context we've been using this app since its 'early access' days and have several hundred active subscription contracts). But again....you can't beat the price.

Customer said they want to cancel their subscription, when I looked in my subscription app it shows I have 0 contracts. All this time I thought nobody wanted to subscribe. I wonder how many people think they have a subscription to my products but instead this app is not working and making me look like an idiot and more importantly losing long term customers. This makes my business look incompetent. This should be seamless seeing as Shopify's baseline business model is subscriptions.

Overall this is a great app that has had very few kinks. Just really wish there was a way for store owners to easily look ahead on future orders. This would allow operators to better prepare and create a more efficient fulfillment process

The setup guide is bugged, but the app is working as intended. I'm glad this app is finally native and free. Please add more features and continue to work on bugs. This app has so much potential. Thank you!

excelente

The app does not reflect the advertised picture and cannot be translated

tres bien et facile

Simple

N\a

Good app if you prefer a free option

an easy and free way to sell subscription-based products and services. I highly recommend giving it a try before considering third-party integrations.

application simple et utile

Added this app. The options are showing twice on my product page. 1st in the normal space. 2nd showing after the footer. Tried to get support. Shopify told me to speak to the app support? Its just brings me back to shopify support. Who can give us support for this app that does not work.

Pleins de soucis avec. Les modes d'expedition n'apparaissent pas (point retrait n'apparait pas) Vous ne pouvez pas personnalisé la bannière

App doesn't work at all. People try and subscribe (I tested myself) and it still shows as 0 active subscribers. Moved from another app to this and have now lost all my subscribers - so thanks very much.

Facile à installer et à configurer. Excellente application

Worst app ever!!! Won't let you correctly separate discount codes per item only per Package. And also, if you use this app on one item, then on every single item that you sell, it will show an option for a monthly subscription. Poorly designed.