Reviews for Shopify Order Printer

Good to see the developers at shopify listened to how bad the first release of this app was. Recently, last week I think it was, there was a new import from templates put in place and I have to say, it is now exactly how all my old custom templates were and works how it should. I am happy with this new implemented import that they have done.

Migrating customized template doesn't work.

I was trepidatious about updating to this new version of the app, but it was super easy get up and running. The custom template that we worked so hard on to perfect years ago was simple to import, and came through perfectly. Thanks, team!

*editing the review to reflect the final outcome and thoughts! Original review below updated* To anyone reading this who hasn't installed the app, please take the negative reviews lightly! Many of us came and reviewed right when the switch happened with a lot of frustration! The templates from the legacy app (no shade at all to the team who had it, the templates were lovely and I am sure they did the best they could with the tools they had at the time!) are very code-heavy, and a lot of that code is no longer needed in the new app. If you do not have a pre-existing template, this app will be great for you! To those reading this who are frustrated by the issues, bugs, etc involved with the switch, please trust me when I say I was in your shoes! But please trust me when I say that this switch is better in the long run, and the team at Shopify will help you! They helped me, and Mike P. was able to get my templates working again. After getting support from the team at Shopify, I have completely changed my mind about this app. The transition was difficult, but after talking with the team and seeing the fix they did to get my template to work, it really just came down to the amount of code that is no longer needed that caused the issue! From what I can see, this version of the printer app operates on a more efficient level of coding. To the point that I feel confident with my minimal level of liquid that I could go in and update the templates (if not make my own!) On the previous app, the code was very complicated and hard to look through, but they have truly made it a lot easier! I feel that as long as people are willing to work with the team at Shopify to get their templates moved over, the new app will be a great option moving forward! --ORIGINAL REVIEW BELOW-- At the moment if I could rate 0 I would. I will give 1 star to the friendly Shopify agents who are probably getting bombarded by requests from this. This app is not user-friendly. At all. It has less functionality, if you don't know code at all, good luck. Even if you just copy the entirety of the code on your old template and paste it in, it doesn't work. When you do reach out for help, you are asked to look for lines in the code yourself which, thankfully I have a little knowledge in, but I can't imagine having to try and do that when you don't know code. I was also told I may need to get a Shopify Expert to look into the code, to which I said no. I am not going to pay someone to help me fix something that isn't broken so I can migrate to an app you are forcing us to move to. Shopify is a great platform, and I am hoping they will make some SERIOUS improvements to this Order Printer soon because as of right now I stand with all the other 1 star reviews.

JUNE 24 - While we were able to successfully import our template from the legacy app, there is still coding adjustments required (layout is not the same, scaling is off, header is gone). We uninstalled and re-installed the app thinking it was an import snafu, but we are still having this issue. We are eager to make this transition but need to import our template exactly as it appears on the legacy app. Please assist, we have not gotten a response from Shopify support. JUNE 6 - As a long-time user of the legacy app, we were initially optimistic about transitioning to the newer version, however our experience has left us disappointed. The primary issue stems from the incompatibility between our custom template, which was meticulously crafted to suit our specific needs, and the new app. Despite reaching out to Shopify's support team, who were indeed helpful in their assistance, the ultimate verdict was disheartening: our template is simply "not compatible" with the new app. The lack of compatibility and the requirement for coding knowledge makes it inaccessible and impractical for users like us. I sincerely hope that future updates will address these issues and make the transition smoother.

Broken. Wouldn't migrate our custom template and is producing erroneous results showing additional items not on order?!

Still waiting on a reply which now seems closed on something as simple as a page break. Did some coding on my forms and they all work apart from Page Breaks which worked perfectly in Legacy. I have forms that need to be printed and signed. Why can't this have been tested first. Poor show!

I was concerned about going from the original Order Printer to Shopify's order printer. After seeing that I may have to modify some code, and I'm not a coder, I was worried about the transition. I had been using the original app for so many years and have made many customizations, I was worried they wouldn't carry over, but it worked flawlessly with not extra work other than "importing". The only change I had to make was, unchecking the Shopify default templates I didn't need and check the default template I wanted and "done"! The only reason I only gave it 4 stars and not 5 is, I just made the transition this morning and only time will tell if I run into any issues.

Very little support documentation, and why would this app be released befoer they had a way of importing the old templates? Get your ducks in a row first before releasing this nonsense upon us. Poor effort from Shopify who should be leading the way in professionalism in this regard. Apparently they have no regard for their customers who then have to run around in circles trying to work out what on earth has been thrust upon them. Certainly not an upgrade nor an improvement.

L'application est correct rapport à l'ancien Order Printer (Legacy). Mais un point très agaçant. Les cases à cocher pour la sélection des différentes pages créées (Facture et Bordereau d'expédition) ne sont pas mémorisées lors du prochain accès à l'application. Par exemple, j'imprime généralement uniquement le bordereau de livraison et je suis obligé de décocher à chaque fois toutes les autres pages créées. Il faudrait faire en sorte de mémoriser la sélection dans votre application. Le problème a été résolu grace à l'aide Shopify par un point que je n'avais pas vu. Finalement je suis totalement satisfait ! Ah... Ce serait une bonne chose d'arranger le petit souci du sous-total lorsqu'il y a des remises pour que ça correspondent à ce que nous avons en fait dans l'admin de la commande qui prend bien en charge les remises. Un sous-total doit normalement être sans inclure les remises (sur la commande et la livraison). Ensuite, doivent être déduites les remises, et ensuite le total final.

ZERO STARS. This APP is showing some weird "Expected Delivery Date" for each order on our admin page. Three days from the time they place their order. We make customized items and even if we ship the same day (not possible) there is little chance customers will receive their order in 3 days. We can not find where to expunge this info. We have looked in every backend area, but to no avail. Very Frustrating!

It was a lovely app until they decided to update it, my templates didn't transfer over easily as promised, all I got was blank documents and now the 'old' version isn't working properly, I give up, I have now deleted the app and found another one that was very easy to set up.

タイトル：とても優秀で使いやすいツール Shopify Order Printerは本当に優秀で助かっています。特に最近のアップデートで、さらに使いやすくなりました。コードの理解が必要ではありますが、その分自由度が高く、自分の思い通りのフォーマットを作ることができます。 一方で、コードの知識がない人には少し難しいかもしれません。それでも、カスタマイズの自由度や便利さを考えると、非常に価値のあるツールだと思います。

Much better than the previous app, formatting for printing actually works. I regret that logo and product pics aren't on the invoices by default though.

Early on this app was a mess, but now it looks like most if not all of the issues have been cleared up. Using it daily just like the legacy app with no more issues.

Emergency Gear Backpack

2024-06-18

Thailand

Dear Shopify Team, I am writing to express my heartfelt gratitude for your prompt and supportive response to the concerns I raised regarding the Order Printer app. The creation of migration tools from the legacy Order Printer to the new app is a testament to your commitment to customer satisfaction and service excellence. The successful migration of all my templates to the new app was seamless, and I am delighted with the outcome. Your assistance has not only addressed my immediate needs but also reinforced my confidence in Shopify as a platform that truly listens and responds to its user community. Thank you once again for your exceptional support. It is actions like these that solidify our partnership and make Shopify an indispensable part of our business operations. Kind regards, Emergency Gear Backpack ------------------------------------------------------- Original Review: Dear Shopify Support Team, I am writing to express my deep concern regarding the recent changes to the Order Printer app. While I appreciate the new version’s ability to quickly set up and print custom packing slips, invoices, labels, and receipts, the critical issue lies in the requirement for major customizations. The statement that “Shopify Theme Support can assist with minor customizations” does little to alleviate our concerns. For many of us who lack expertise in HTML, CSS, and coding, major customizations are now an insurmountable challenge. The need to hire third-party apps, designers, or developers incurs additional expenses that significantly impact our businesses. As business owners, we rely on the tools provided by Shopify to serve our customers effectively. The original Order Printer app was a testament to Shopify’s understanding of our needs, and its removal has left a significant void. We are not merely users; we are your partners in commerce. Therefore, I strongly request the reinstatement of the original Order Printer app. Please consider the collective voice of your user community, which relies on the robustness and dependability of your platform. Swift action to address these concerns would demonstrate Shopify’s commitment to supporting businesses of all sizes. Thank you for your attention to this matter.

I jumped into this from the old version, and had to remake some things as the language had changed some. But after some tweaking I made a better adress printout than before. It could be nice with a tool to help you make a good looking printout, but this is very flexible, and weighing in that its free i think its ok! Much better than writing name and adress manually as before. So all and all i think its fine anyways!

Updated: Changed from 1 back to 5 stars. Thank you for taking the time to ensure templates were completely compatible with new version. They look and work perfectly without me having to do any additional coding. Happy to hear that Shopify (unlike some other platforms) takes the time to listen to their customers and work out the kinks. Very happy.

I have been using it with custom templates and works flawlessly everytime, thanks

I WAS OVERLY OPTIMISTIC. Yes it migrated but it DID NOT TRANSFER ANY OF THE "CUSTOM WORK" I HAD. Boy did I fall for their "just click through". The migration forms look NOTHING like my existing form. Working with Support to see if they can fix it. Extremely disappointed

Those who do not know how to code should stay away and those who know how to code on shopify - this app works like a charm !

HATE THIS INVOICE!!!! Whoever thought this up should be fired. The legacy invoice is way better. You just have to ask, "Why?" why change an easy to read and understand invoice with this? I'd like to give it a minus 10

Great app, more customisable if you are using AI to write the code, below is the code I use if you are interested Cart Note, Order Tag, Buyer details is included in the packing slip Packing Slip Order {{ order.order_name }} {% if order.po_number %}PO # {{ order.po_number }}{% endif %} {{ "now" | date: "%B %e, %Y" }} From {{ shop.name }} {{ shop.address | format_address }} {% if order.shipping_address %} Ship to {{ order.shipping_address | format_address }} {% endif %} Order Details {% for line_item in order.line_items %} {% endfor %} Check Qty Item {{ line_item.quantity }} {{ line_item.title }} {% if order.note %} Note: {{ order.note }} {% endif %} Buyer Details: {{ customer.name }} {{ customer.email }} {{ customer.contact }} Order Tags: {{ order.tags | join: ", " }}

Huge amount of problems after upgrade to this version, cannot print with this app (still using "legacy"...)

UPDATE: Fabulous news, the new fucntionality allowing us to import templates from the old ( legacy) order printer app is BRILIANT! Thank you!! You listened. It works perfectly. 5 STAR! Why oh why can't we have a tempate builder? Why do we need to be coders? I used the originl Order Pinter app for years and it was great...you purchased templates from its sister app and had the WYSIWYG functionality to help you to adapt it. Perfect. Now, I am not able to modfiy your new layouts to fit my label paper, for instance..I use S3 integrated label paper to create picking lists and to add shipping-to labels onto the order! Like almost everyone who runs a small business, I imagine? So I have bought another app...VERY unhappy, Shopify. Your TWo designs - packing and invoice - are rubbish and dont work for me...why can't i use the code from the old app? Why does your system reject it? NOT HAPPY