Reviews for Shopify Inbox

Removed this app after a month. Half the time could not reopen on my phone to answer questions from prospective customers so no chance of real time chat. Very buggy. At times the app simply would not open. Not a great impression left for me or my customers. Will continue my search.

Wanted to like this, but found it to be very frustrating for both myself and my customers. No matter want auto-reply was used customers expected an instant reply 24/7.

I want to like it, but it definitely has some annoying shortfalls. My biggest wish is that in addition to the away message, it'd be nice to just disable the chat altogether and hide it from the website on a schedule. I do this manually sometimes so I'm not getting pinged on my off days, but somehow customers are still able to send messages. Then the app keeps bugging me that "A customer is awaiting a response" and "Make sure you respond to the customer before they get away!" even though I have an away message set with details of how to reach us when the chat window is supposed to be "closed." We only have one person (me) handling online customer support, and I don't want to always be "On" and "Available." I like how well it integrates with Shopify since it is a native app, and the inbox page and app work well. I like how quick and easy it is to solve problems and answer questions when a customer reaches out. I like how they changed the way responses work when sending a message after the customer left the site. Email is much less disruptive and expected vs getting a response with no context from a random phone number because phone numbers used to be required. Please keep working on the app and making it better, but I'm probably disabling it again after the holidays and the holiday returns season is over.

Can't work. I can't view my message. The web can't be loading this app may have a big problem. I have try several day it is still can't view it. How to do that? come on. omg.

This app has bags of potential, the link with shopify admin is great and beats external apps, living in the infrastructure of the shopify system makes good sense. The biggest gripe we have is you can't schedule office hours on it - you can do it for responses (after a customer has sent a message it will send something), but we want to do it so it shows us as offline prior to a customer sending a message - it is bad service them writing out a message expecting a reply and then it saying we are offline. Also some customers don't read the offline response and end up sending messages getting frustrated that we aren't replying to them at 3am! Also, our phones ping through the night and all weekend as customers think we are online for them. How do we set it to show a customer we are offline initially?

Something doesnt work at all now ... When we want to go inside this app, The page say There’s a problem loading this page There’s a technical problem with Shopify that has prevented this page from loading. Try reloading this page or going to another page in Shopify. If that doesn’t work, visit our status page (opens a new window) for updates and try again later.

When it is almost unavailable, opening the application always crashes. I checked the request for a lot of resources and reported errors.

This app is horrible! I only wanted to add a Messenger chat on my store, something that I used to do throught the Facebook App, but now my customers can't interact with their own messenger account, neither continue as anom, they have to give their emil and all that stuff that is so annoying and we can't follow the conversation on Facebook or Messenger.

Works to chat with someone online but won't send email reply when they are offline. I kept thinking I was emailing them and wondering why I wasn't getting responses. Then tested it on one of my email addresses and never got a reply. Tried fixing it with Shopify Chat Support and they didn't know what to do either. Just uninstalling for now so that I don't disappoint customers when they don't see my replies. Wish it worked though!

This app rarely works. I will get it working for a few days and then it quits sending replies. I don't have time to keep trying to figure out how to get it work correctly. Going back to Messenger.

this app so catastrophic, always delays, not reliable, no flexibility....are there any plans to improve this app soon? The FAQ feature is strong but the rest is horrible, please update if there will be improvements?

Hello, I can't uninstall this app. I was in the testing phase and I want to use it later but I can't uninstall it :( It's not visible in the Shopify Apps. How can I remove it?

It is a very simple and nice app. But why can I not remove this "Can I get an update on my order status?" Thats a standard question and everyone can see the standard question. The app is not very useful with this question. I can see that many are asking about this.

We are currently in testing mode with this app and most of the features appear to function well and it will be very useful. However, a couple of issues that we've run into is that it doesn't appear that the customer is able to clear their chat history easily. New chat messages seem to be stacked endlessly on previous messages. Also, notifications seem to be hit or miss.

This app was great until the rules were changed. I can no longer reply to customers on the app--I have to go to email. That significantly changes the effectiveness of this app. Prior to the change I was able to close 5 sales.

I downloaded this app. It’s on my website. But the widget is not where I want it to be, and I can’t customize it or uninstall it because it’s not in my apps list. I keep getting “reload page” errors messages. I like that it has an app, though.

I like it but it could be so much better. Here are some ideas that I think should be implemented. ~Custom product listing straight from the message ~Be able to copy and paste snapshots straight to message without having to save and upload a "photo" ~the ability to save frequently used saved replies. It would be nice if we could have 20+ options. ~If the customer has purchased from me before, it would be nice to have all the previous sales and message information on the side of the page. Can you tell that I came from Etsy? lol

This app simply doesn’t work. The worst part is that I thought it was working fine until this morning when I opened it up and there were all of a sudden dozens of unread conversations going back months. It looks like I’ve been receiving about 10% of my messages the whole time I’ve been using the app. I’m really horrified that all these customers have been ignored because this app didn’t A) notify me of the messages and B) show them in the inbox.

The phone is notification is so delayed, by the time you get it the customer already left your store 10minutes ago. - Inbox randomly decides to switch off and not be visible for customers. - Inbox not great for managing conversations, I can see some elements are there - App notifications are not a thread, each message different notification Avoid this until it's more polished and to the level one expects from a massive company such as Shopify.

It’s not possible to translate the user interface of the app. The chat appears to customers always in English so it’s only useful for shops in English.

It's fine but I really dislike that I can't remove the Welcome Message notification indicator. The red dot that is SUCH a distraction to users.

Doesn't allow you to delete the FAQ: "can I get an update on my order status". Since I couldn't delete it, I just turned it off. So not using the chat feature within the store. I would use it if they allowed us to delete that. I know many others have asked for that.

This app is not easy to use at all, customer messages cannot be reminded the first time, the use process is inconvenient, and the visitor mode cannot be set

After I uninstalled the app, it's not on my apps list anymore. However, the app still appears on my online store homepage on front end, and also on the admin panel on the back end. Please inform me on how to delete it completely from my store. Update: The custom service manager named Sam was very helpful for solving my problem. I even decided to keep the app and use it later. Thank you!

Functions do not work well. I have installed and uninstalled a few times to make them work but they do not work properly. Not all features are also visible to customers.