Reviews for ShipStation

I run multiple Shopify sites and having all the dispatch/shipping co-ordinated in one place makes my life so much easier.

Hands down the worst app I've ever used. Things break all the time, nothing works properly, features suck for an app in development for 10+ years, customer service is basically just set up to tell you nothing is possible or "under investigation" with no follow ups or a follow up after like 2 months - with of course no resolution. I don't ever leave reviews for good or bad apps. This is definitely the one exception, and the $0.08/label on bringing our own carrier was icing on the cake.

Great tools, and great rep Stancey. She reached out personally and helped resolve some problems. Shipstation is a huge help however it is fairly difficult to setup all your automation rules. Once you set up your automation rules, then you are off to the races. Thank you.

I am so happy with this App , it does that ever you want

We use ShipStation and Shopify with 3 different businesses. We could not be happier with the service and the Apps.

Shipstation made it extremely easy for us to ship many orders at once with only a few clicks. If your business is like ours and you often ship more than 20 orders a day, I would highly recommend Shipstation. Once item weights were inputed into Shopify, and automation rules were set in Shipstation, we were able to save at least an hour of work each day in the shipping process. Not to mention the low rates Shipstation offers. By the end of the 30-day trial, I was relieved to have found this app. : )

All options are not provided each time. Shipstation at times does not provide all the information needed like previous order information or ship by information to be printed on invoices

Update: The only response I've gotten from ShipStation was because of this review. I still haven't heard back from anyone about my problem in most of a week. Seems they care more about how they look than how they actually do their jobs. It keeps getting more expensive, while the service keeps getting worse. I've been three days without the ability to create labels, and I still can't figure out if any of the support staff (who appear to be farmed out to a 3rd party now) have even used the software before. Not only did my fees DOUBLE for using my own carrier accounts, but the service and support are 1/10th of what they used to be. This is the worst way to spend your money. Find something else. Im cancelling and moving to Ordoro. Update: After 2 weeks of outage my issue was finally resolved and we were able to create labels again with the carrier we have the best agreement with. We lost ~$3000 in increased shipping costs in this window of time. Shipstation was gracious enough to provide us with a $400 credit to make up for this.... Responses were slow, and we were more or less left completely in the dark on what was going on, or what discoveries were made. We were never provided with a reason for the outage. We are still working to migrate away from ShipStation at this point.

AmericanPowerGear

2024-02-15

United States

Easy integration and has streamlined and automated most all of our shipping at good rates. Very much recommended.

I have had a lot of trouble calculating shipping costs. Sometimes my customers are charged way too much and sometimes way too little

excellent!

ShipStation is fantastic and I’m glad I made the switch! The level of customisation and automation is amazing and something I thought I wouldn’t need, but after using it I can’t see how my previous integration would’ve been able to match ShipStation’s capabilities. The customer service and support is also a cut above the rest with friendly and knowledgeable staff. You can also reach them by phone or video call as well which is great for business owners. Looking forward to continuing business with ShipStation!

The customer service is top notch. I had received a call from Stancey, and she helped make shipping easier and even send me the related guides that I wouldn't have been aware of with out her. She's been keeping in touch to help answer all my questions. It's been by far the best customer service experience I've had.

Got set up right away and was given a free trial. The shopify integration was seamless and orders import in a timely manner. Stancey has been a great help and deserves a raise!

Love this App Easy integrations with Lots of easy to use features. Shipping rates are better than I get from most carriers.

Stancey was extremely helpful and even followed up with me to make sure everything was working well and going fine. Definitely would recommend getting in contact with her if possible!

We migrated 2 months ago and immediately shaved hours off of our order fulfillment process. It used to take on average about 6 hours from reviewing orders to having the last one packed, we've gotten that down to about 2.5 hours through the use of pick lists, having labels printed by SKU and being able to quickly price shipping and print in bulk. ShipStation pays for itself through saved labor hours.

I have been consistently blown way by the level of support and care that ShipStation gives to us. We aren't exactly a big store, but they treat us as if we're a multi-national enterprise. The solution is great as well, but being able to work with such kind and knowledgable people has been a godsend in getting our e-commerce business up and running. Looking forward to many more fruitful years with the SS team! Keep crushing it!

Stancey Curry was great!

Choose this app because it is used by many big brands, the price was right, and the integration between multiple selling platforms is perfect. Saves me so much time and money when it comes to shipping.

I appreciate the follow-up calls from my representative, Stancey. She is consistently prompt with her callbacks and exhibits great patience in addressing my questions. What sets her apart is her dedication—she took the initiative to visit our e-commerce site, SpiritofCAN.com, showcasing a genuine interest in understanding our business. This speaks volumes about their authentic commitment to our partnership.

Great experience using shipstation with our new business so far. Customer service is always so helpful and friendly, which is so appreciated! This platform really allows me to stay organized and gives me everything i need for shipping, returns, etc. all in one place.

Absolutely love ShipStation! We have used this for close to 3 years now at this point and it has literally saved us hundreds of hours of time. The UI is easy to use and understand, and support has always been incredibly helpful and on point. You couldn't ask for a better shipping application.

Customer service is great and really helpful. This app has saved us a lot of time with printing labels. Definitely recommend for any company.

Enables shipping to Europe but lacks the capability to generate return labels. If anyone is familiar with a company that offers this service, please feel free to get in touch. Ridiculous!