Reviews for ShipStation

After my review Justin B. Replied from Shipstation on April 23rd they said they would escalate the problem it's now May 6th and still no response. For some reason Fedex does not work and they can't seem to fix the problem.

Working with Chelly Bell on implementing and setting up our ship station was an exceptional experience. She expertly guided us through the entire process and went above and beyond to ensure we were operational, earning her a well-deserved five stars. Thanks to her efforts, not only are we up and running smoothly, but we're also enjoying significant savings on our shipping costs. Thank you, Chelly!

Great! Works really well with Shopify. Only complaint is orders take over an hour to import from Shopify to ShipStation, so sometimes I have to wait a bit before fulfilling a new order. Everything else is great! Super easy to set up and has all the features I need to run my small business.

Great

Easy to use. I love how you can combine orders and process them altogether. It saves a lot of time! Very user friendly!

ShipStation is easy to use affordable and if you have a question which happens twice a year someone always picks up the phone.

I love Ship Station, very easy to use, amazing live US based customer service. Thank you!

ShipStation has been a crucial tool for our operations. It offers many amazing features and can do much more than you think at first. Been using it for over 2 years and very happy with it.

We sell on multiple platforms and ShipStation makes it super easy for my assistant to come in and ship for me. She doesn't have to have any sign in info for Shopify.

Experience Vinyl

2024-04-30

United States

Fantastic

Make shipping more easier and efficient!

Integration was easy and the team helped us set up fairly quickly. Chelley was extremely helpful in the implementation stage and helped us with some great time-saving suggestions.

Shipstation has really allowed us to optimize our e-commerce shipping workflow. The tool is robust, and the user interface is easy to navigate. Support has also been great!

Our new 3PL uses this app for shipping labels so unfortunately we are stuck with them at least for now. Since moving to them I've seen a 20% increase in my shipping costs. They use Stamps.com for USPS which has shitty rates and you can't switch to shippo or pirate ship. You can hook up your own accounts if you have them for UPS, Fed Ex, DHL and some others but none that handle USPS. I'm also not in love with the way the app works and the customer service is non-existent. I want to add a rule for the packers to add an insert for orders auto-tagged in shopify as first time buyers but I can't get it to work and I can't get anyone to help. i'm spending way too much of my time on this app.

ShipStation's integration with Shopify has been a game-changer for our e-commerce businesses helping us greatly streamline our shipping processes. The initial integration set-up was incredibly user-friendly and after just a few minutes easily syncs with Shopify to update orders and tracking information in real-time. It supports all of the carriers we use (and then some). As a business that ships everything from small USPS priority envelops all the way up to 85 pound ebikes flexibility is key to saving on ever increasing shipping costs.

Most productive shipping app

Lovepray jewelry

2024-04-02

United States

We struggled at first with changes to their platform. But, it is still an app we use every day to this day, for over 10 years. And we are not switching anytime soon. I have researched for a different one, but Shipstation is the best app for processing orders.

With its recent updates, quantities are not imported from Shopify and thus return labels cannot be created. It's frustrating and there is no apparent fix!

User friendly interface, great shipping options, fast & friendly support & account management.

Works great. Orders transfer seamlessly from Shopify. Rates are spot on. Very efficient and friendly workflow!

It makes shipping cheap and easy!

This must be the worst app I've ever seen. The support is so useless they always blame it on you instead of fixing the app or give you "possible reasons" with no solutions or they ignore you completely. The app has so many issues from not importing discounts, wrong custom invoices not matching the order totals, not dispatching the orders, have to update the platforms manually etc etc . Absolute disgusting!

Stancey was a great help, when I was paying to much for my subscription , she advised me what the different plans were, and made sure I was on the right plan! Also made sure that every thing was working for me. Best part is that she reached out to me without me having to call Shipstation. Love Shipstation as it lets me customize my shipping labels with my logo and slogan. A+

Pretty horrible app, to say the least... First off the app is EXTREMELY buggy. It only works when it wants to. What's worse, is there is no customer support for the bugs or for when the app inevitably overcharges you. I have multiple support tickets that have sat unanswered for over a month each at this point. Do not expect any resolve from ShipStation. They do not care about you, or the issues with their application. There are much better apps out there, give them a shot first!!!

stancey has been a huge help! thank you for helping solve my problems!