Reviews for SC Sales Motivator

LXMI

2023-11-28

United States

Nice in theory, but it works inconsistently. For our Black Friday offer (free gift for a specific order threshold), it granted free gifts to orders that didn't at all meet the set order threshold. Don't recommend this app, I'm sure there are much better options out there that work properly.

TO112

2023-08-08

Canada

Jeff killed it! I had a quirky issue after doing some theme modifications to my store and Jeff popped in and fixed it and pushed it live for me all while I was on the road just checking in on email. The GWP function is a life safer. Customer Service is thorough, fast and complete. Highly recommend.

I am using Bold Sales app for few years now, so far the best app as it adds gift automatically to the cart and does not create a code for it (so customers can use another discount with the gift). App is easy to set up and intuitive. Support is extra quick. There are two missing features I would love to se within the app: displaying free gift regular price and reduced price. The second option for customers to pick the colour of the gift.

We use this for a promo bar to motivate customers to reach the free shipping threshold. Deelen was fast and dedicated when helping me fix the integration on our new theme. We're excited to try out more uses for the app in our store.

Tokyobay

2022-07-29

United States

This app duplicates the product you want to make free and then adds it LIVE to your website! Customers can add the product at $0.00 and checkout without hitting the sales motivator threshold. It also displays an incredibly unprofessional looking message in the duplicated product description about how it should not be deleted and is a hidden motivator product - again all live for customers to search for and view on our site. If you hide the free product then the free gift malfunctions and will not be added even to qualifying orders. Very bad user experience for us and our customers. Will be uninstalling and looking for a free gift app elsewhere.

I used this app to gift our customers a free gift card when they hit a certain order value. Two major flaws I encountered with this app: 1) My store is in USD but we do get Canadian customers who checkout in CAD. I set the goal to be USD1000 in order to receive the gift card. However, the app does not differentiate currencies so it issued my Canadian customers the free gift when it hit CAD1000 in order value. For those who are familiar with USD to CAD conversion, CAD1000 is worth like not even USD800 so I lost out on my promotion :( 2) I have 3 different goal levels and the customer is only supposed to receive 1 gift, whichever closest goal is met. The app ended up issuing my customer multiple gifts for EACH goal they achieved. The app's support page specifically mentions that they can do tiered goals but this does not appear to be the case. I've reached out to support 3 days ago and the problem still has not been resolved. So right now, I have to send my customer an email apologizing for the multiple gift offers and that I have to remove the extra gift. I wish this app was better built. I use other Bold products and trusted them. This was a rather disappointing experience.

Does NOT work for me. The motivator banners are inconsistent. The Free gift never appears in the cart. Installation is clumsy forcing the Shopify store owner to manually enter Liquid code. Bad banner behavior: - No Initial Message banner when visiting the store homepage or product page - After adding an item to the cart the Follow Up banner IS displayed on the Cart page - After clicking CONTINUE SHOPPING or return to homepage no banner is displayed - After adding a second item to the cart to complete the goal the Congratulations banner is displayed on the cart page NO FREE GIFT: However, the free gift is NOT added to the cart. After clicking Update Cart and/or Checkout the free gift is NOT shown in the cart or checkout page. Also, any Goal I have created can not be deleted. The Trash icon button does not work. I tried to disabled the goal to avoid customer confusion but it continued to display on my store. I finally had to delete the app and will manually remove the liquid code.

Tea Desire

2021-04-08

Canada

The app is nice as long it is working. So far the created goal has stopped prematurely every time we created a new onel. We have contacted Bold several times but no one there seems to care enough to fix the issue.

I contacted Bold customer support, asking for a phone call. They've responded with a series of emails, none of which are helpful. I keep telling them that the stuff they're sending is not helpful - that I need a phone call to explain my issue. I'm still waiting . . .

BIOEFFECT

2020-11-26

Germany

I used this app to help me do promo bars. I really like how it does promote sales. It would be nice if it did the installation process better.

Sauce Shop

2020-11-26

United Kingdom

I've used this app to offer various free merchandise type gifts to increase order value. We recently changed theme and I realised I needed to reinstall the code the day before Black Friday. I got stuck with the cart code and couldn't get it working, thankfully Paul from the Bold support team jumped right on it and had this resolved for me within an hour. I'm so impressed by the service, the Bold team really helped me out and now hopefully we're all set for a huge weekend! Thanks Team Bold!! James, Sauce Shop. www.sauceshop.co

We're still playing around with it and will update if there's an issue, but Hamza at customer service was AMAZING in helping us out when we were under a time crunch. Thank you for the great customer support!

review update: 9/11 - customer support reached out right away today and installed the app on my account. I just tested it and it works perfectly. great concept and I love the bar that appears at the top that dynamically updates each time a customer add something to cart "hey you're only ____ away from getting a free ____". it definitely helps motivate higher avg cart values. I currently use other BOLD COMMERCE apps as well - it's actually nice to have a company that has a multitude of apps because you can be sure that there's no app incompatibility issues. I've had my fair share of having to remove code / remove this app / that app, due to incompatibility issues. So it's nice to know that when I install a new Bold Commerce app, I know it'll work with no compatibility issues. original review: If you need to use this app to give away a free product it requires a manual installation to your theme - and they want $10 for it. I have never had to pay extra for an app to help install their stuff on my shopify, but whatever. I was okay with this, I get it. So i followed the directions exactly and added their support email account as a staff account in my shopify site. 9 days go by and no one has bothered to accept the invitation. I emailed support and no one bothers to respond there either. you cannot use an app that is this bad at customer service - if you have tech issues, dont expect any help.

Was able to update my theme code quickly in an effort to get my promotion going fast! Highly recommend! They are a pleasure to work with and boost sales greatly! Thanks Naman!!!!

Works great and really fast, competent customer support by Harpreet. Can definitely recommend the application so far. Well done!

Support is great, very responsive. My one complaint is that the premium version of the app requires additional coding to be implemented. We lost a couple of days because of that.

If you are with Naman, this person will be able to help you like nobody did before ! I like it thanks you Naman !

Aryan Sharma was super helpful during our chat fixed the issue I was having and knew exaclty what needed to be done

The best sales motivator app! Allows me to add a free product and free shipping based on geo location. Only downside is you have to disable the buy it now button due to shopify restrictions. Great service from Daniel also!

Top of the World

2020-04-13

Canada

Good, easy to understand app. Does what it says it will do. Solid support as well if you have any issues. Thanks again, Naman.

I'm looking for an app that will allow me to give a sample product for free for every full size that is purchased, and allow the customer to choose which sample they would like. This app does not allow that. This app allows you to set a $ goal for the cart, and once that customer meets that $ goal, they are given a discount (or if you upgrade, a free item). Also, the coding is a pain. There is a reason they offer a rep to do it for a small fee. My suggestion, create a copy of your theme in case you mess up..

Bold's customer service has been excellent and quick to respond whenever we have encountered issues. Thank you!

Amazing customer support from Carter. Whenever I have had an issue there has been fast and reliable service. On top of that our sales have increased so much and our average order quantity has gone up! Super happy with this app and would recommend to friends using Shopify.

DERMALOGICA

2020-02-18

Germany

Had some problems with the app because it did not show the gwp immediately in the basket. Rajni helped out in no-time, very committed and the problem was solved. I am very satisfied.

Thank you Kelsey for the great support via chat! App was easily installed and does everything we need it to. Thank you Kelsey for the great support via chat! App was easily installed and does everything we need it to. *update* More great customer service via chat with Aryan S.! Issue was diagnosed and request to resolve it was fasttracked.