Reviews for SC Back in Stock Restock Alert

Love this app! Installation and set up was easy, and Amrinder from the support team was very helpful with some minor design issues I had. The email restock notifications are great at bringing customers back to buy products, and SMS notifications return even better results which was a nice surprise. It's also been useful in helping us understand demand for out of stock products. Overall, highly recommended for anyone looking to make more sales and grow their marketing database at the same time. Well worth the money for the paid plan

I've used this app for years and it's one of those automations that takes care of issues in the shop so I don't have to. I love that my customers have their needs met by having an app let them know when our products are back in stock, especially since stock issues are what we have with seasonal products, etc. Very easy to use.

Worked well for a while but then we started experiencing issues. Customers complained that they were receiving error messages when trying to register. The support team were not able to help with our issue so we uninstalled this app.

I Love Tunics

2021-05-13

Australia

Great little app and very reasonably priced. I had issue with settings so emailed them and it was fixed within hours - so 5 stars from me

Not working good and support takes too long. I have been using the app for days but its not 100%. Also e-mails notification delay to be delivery to costumers when I restock the item. I have been trying get it solved with support but they keep saying devs are working on my issue. It has been more than 20 days now, my free trial period its over and I am already being charged and the app it's not working good. Not a good experience.

SEOBEAN

2021-02-27

Hong Kong SAR

I was charged $5 immediately after installing the app, but the app did not take effect in my store. I have deleted it.

I changed to other apps that are easier to use with faster customer service even on weekends. I have edited this review after got a reply from the developer of the app. Changed my review from 2 stars to 4 stars.

Changed my review from 5 stars because support has been terrible. I had a legitimate concern with the safety of this app and I was completely blown off. Good app but service leaves much to be desired.

We use this app and like it. The support is 1st class and very quick. Download and use this app with confidence.

Swig Life

2020-10-27

United States

We liked the app for the cost, and it looked nice on our product pages since we could custom brand it. One thing that would have been helpful is being able to download a full list of subscribers over a set date range ourselves instead of waiting a few days to hear back from support team. Recommend for smaller shops that don't really need any custom features!

Using this app on a few stores already, works good for us. We customized the widget to fit our theme. The support was responsive and helpful.

After some initial issues with not being able to get hold of support, once we were able to make contact, the issue we were having with the coding making the email me button look different on one of our products was quickly resolved. Looking forward to using the app to its full potential and saving us time tracking out of stock alerts from our customers.

The app worked good initially, but then I needed to buy tokens to keep sending out alerts. No problem, I paid for the tokens. But now the issue is that you can only get a certain amount of tokens per month. :( This is terrible if you are a business that constantly needs to alert your customers. I will have to look for another app that can accommodate me. I also had issues with the timing of when the alerts are sent out. It is EXTREMELY DELAYED ! If you are a small business that does not need to update multiple times a month with multiple products ... then you should be fine with this app. They are good with responding and helping to update your site if you need them too.

It was working nicely but all of a sudden it stopped sending emails when we hit the bell icon to send the notification. Hoping this can be fixed,

We have just installed your BackinStock app and it’s working fine but we need one change. Customers are receiving Back in Stock email form notifications@nowinstock.co we want to change this email address. Can you please tell us how can we change the notifications@nowinstock.co email to our store email address

I just installed the app and the support folks were very prompt and helpful thus far. I look forward to seeing how much this will help the business

Buggy and their server is dead slow. Support responds but often with canned responses, doesn't really feel like a partnership as with some other developers. I've had an ongoing issue which has not been fixed and the message is 'all will be fixed in the new version'... that has not appeared for 6 months. I'm out and moving my business elsewhere.

It works perfectly and the technical support is great! They solved my problem very quickly, I really recommend this plug-in.

Best support we ever had. Thanks a lot for responding so fast and solving our problem with our theme.

The app has stopped working on my site. Notifications are not being sent as items restock, even with the manual prompt to send them. I have also reached out to your team three times asking for assistance without hearing anything back. Based on the other reviews, I checked all my spam folders to see if I was missing the responses. But, nothing has come through.

I hope you guys see this. I just emailed you guys. The person below is having the same issue as me. Emails have stopped sending 2 days ago on the 7th. No replies on my inquiry also.

After trying out a few Out of Stock notification app, I have found the perfect app for me . The customer service at Now Back in Stock has been very helpful. Especially Louis who helped with the installation and fixed a few minor tweak to my site layout. I highly recommended trying this app!

it's an excellent app for the price - it works well and the support is responsive and helpful even a couple of years in. We've been using it for at least 2 years now.

Recently subscribed to this app. It falsely claims that "it might take a few minutes until all updates are sent". I'll give it a few more hours and take my business elsewhere. The issue is clearly not resolved.

Delayed notifications which happen too frequently - customers only receive notifications 18 hours + later. It's a problem with high in demand restocks that tend to sell out quick; by the time the customer who signed up to be notified ONCE then product is back in stock receives their notification, the item is sold out again resulting in an unhappy customer who feels it's unfair practice by the business. This app is not worth unhappy customers, will be looking for another app.