Reviews for Rise.ai: Gift Cards & Loyalty

Excellent customer service. I had an issue with the Klaviyo integration/flow that Pauline from Rise.ai patiently helped me trace back to a Shopify admin setting.

Great customer service. Quick response time and fixed my issue immediately. Thank you Pauline again!

Great Customer Service! They were very responsive and continued to respond to all my questions during the implementation process. Dana was so helpful during the implementation process! We are so happy to work with Rise. AI

This is by far the best gift card app on shopify. Not only does it integrate beautifully (and easily) with your site, the functionality is so great for my customers who use it. The customer service is amazing too!

Native

2022-05-13

United States

The support team is helpful, knowledgeable, and responsive. App is easy to use and to manage. Great experience so far

WARNING When I tried to cancel my subscription they refunded the fee of $199 and turned around and back charged me over $618. They said it was my fault as I mistakenly clicked to change the plan when trying to look for a way to cancel it. When I reached out to support for help I was told I should have paid attention to the warnings about the monthly overages. I explained what happened and was told too bad. I paid $199 on April 12, 2022 to cover April 12 - May 11. I tried canceling on May 12. They are now refusing to refund me. This is outright fraud and a scam. Buyer beware!

We use this app to reward loyal customers with a percentage back as store credit on products purchased as well as a referral system to help onboard new customers. The app is easy to use and set up and provides great value for our company. We would recommend this app to anyone looking to create a loyalty scheme within their site

So far we love the app! It has improved our customers experience by giving them the flexibility to automatically send the gift card on scheduled dates and write a personal message. We are now exploring their loyalty and promotional functions like sending BOGO gift cards. Customer service chat has been quick to answer and they understand their product well.

Great support! I have recently downloaded this app. It seems pretty cool, just having some issues with displaying proper currency.

Terribly expensive, almost feels like a scam. The app charges for orders which are coming on our store and have nothing to do with a usage of the app. The fees are even higher per order than Shopify's own % order fee.

This app has been super user friendly and with and the support staff it has been a breeze. I can not thank Pauline enough for answering my thousands of questions in the transfer process! She has made this so easy!

I struggled to import CSV file that complies to their format. Stay has been a great help to setup a video call and solve all the queries in order to get started. He gave me some practical tips as well. The app itself offers a better solution at an affordable price compared to other app. It is less complicated for my customers to understand. They get to see the amount instead and use the store credit when they make their purchase which I think it will increase the rate of conversion. Their email template is very useful. Overall I am very happy and I am not easy to please.

Easy to use, good support! When I had a problem they were quick to answer my questions and assist me in a timely manner.

Super easy to use and the customer service is great! Thanks Eddie (chat support). You were super responsive and fast with results. You're a 5 star rating on service. Since I haven't activated this feature on our store just yet, I can't comment on it fully.

Powerful, packed-with-features rewards app with a super responsive customer service team. Integrates well with Shopify.

Since speaking with the Rise AI team I have reviewed and updated my original review of 1 star to 5 stars. The customer services and care of both Hila and Itay was 100% spot on and they deserve the 5 stars for that alone. I was originally disgruntled with the service and costs, but Rise AI swiftly resolved this for us and have gone above and beyond. It is refreshing to see this and it certainly has changed my opinion of them. I highly recommend the company based on their customer care.

Great, fast customer service. They responded, within one minute! Eddie solved my problem right away, and was super nice, and relatable! A pleasure to work with!

This app was very helpful in launching our gift card program. The support team was quick to respond to questions and helped sort out any difficulties I experienced.

Fairly new to this app but the staff are fabulous. This app does a ton and it takes some time to figure it all out. Appreciate that the staff (specially John) have been very supportive on getting us setup.

John's clear instruction on how to edit our gift cards was very helpful. Thank you so much for your assistance on this!

Potomac River Running

2022-03-31

United States

Great app and very helpful support team! Every time I contact them with questions, they always answer really quickly and provide the help I need!

Cumple exactamente con nuestras necesidades y ofrece una muy buena plataforma para la gestión de tarjetas regalo y de fidelización. Su servicio de atención también es un plus y nos han dedicado todo el tiempo necesario para configurar el sistema. (Thank you John!)

I recently had some issues logging in and their support staff was very helpful and friendly throughout the whole process. We fixed the issue before it because a problem for my staff.

We love the App, so far very easy to integrate. We had a couple of questions and John and Pauline helped us a lot. They were very responsive and patient during the process.

Great app for loyalty and gift cards. Been using Rise for over 6 months now and it's really helped us to grow a loyalty program and it link that in with gift cards and referrals. Highly recommended with very quick support.