Reviews for Rise.ai: Gift Cards & Loyalty

John has been extremely patient and helpful with the resolution of a bug caused by the add-on of cross-selling app. He helped me fix it all the way. Really appreciated the help.

Very professional and quick in solving any errors, I recommend reaching out to them as their CEO is very direct and to the point before putting up a complaint. Thanks for the help.

This is an excellent app, and the customer service is 5 stars. They are quick to respond to any questions I have. The loyalty credit has been a great selling point for our customers, and has helped increase our AOV and return rate.

We have been using this app for over 3 years now on our main shopify store. It is a great app and works extremely well. Recently we integrated the app into our Shopify POS and had a couple of technical hurdles. John was able to assist and gave precise instructions how to make the necessary changes. Great friendly service.

This is an absolute must download for stores looking to offer a clean & clear loyalty program for their customers. It's easy to use on the front & back ends of the site, works really well, and has a broad range of options. Beyond that, the team is what sets Rise.ai apart. They are responsive, helpful, friendly, and get quick results. 10/10 recommend!

Hilda was extremely helpful in helping me set up a workflow that met my store's needs. She was understanding and worked quickly.

Been loving the app so far to help with my store credit. So easy to use and customer service is also amazing a quick to help with anything.

Someone hacked our rewards program and I panicked and went on the messenger and figured I would never hear from anyone. within a few minutes, Eddie hopped on, and was super informative and so attentive. Not only did Eddie help us yesterday, but I wrote him again today, and he knew the case from yesterday and continued to help. I thought that was really great, because he already understood what was happening. WE are really impressed with this app, and their customer service.

John has been incredibly helpful in answering my MANY questions. Very grateful for the support in getting this set up. We moved across from another loyalty platform with over 35k users and it was pretty stressful worrying how it would all work. Rise team have been so helpful in making the process stress free and creating a smooth hand over.

Itay and his team have been incredibly helpful in getting us set up to issue store credit to our employees. They work with you to find or create solutions to existing or potential issues that could come up. We are very happy to be working with them.

Great experience for install and use this app for our e-commerce business as a coffee roaster. The customer service is very helpful to get instantly guidance.

The team as a whole is very quick to respond to questions and just recently I chatted with Eddie, who was very helpful in guiding me to properly set up our widgets. It will be exciting to see the results this app has once we launch.

John was great! He was patient and gave me the time to understand and resolve my situation. I would recommend this app not only for how it performs but the assistance they offer.

Just setting it up right now but have experienced AMAZING customer service so far!! Pauline, was so helpful with helping me migrate over from my old POS system.

Had some issues implementing their default rewards page. Messaged them and it needed escalated to next level tech team. Figured I wouldn't hear back for at least a day and started to work on something else. Just minutes later I got a new chat window saying the problem has been resolved. Great customer service.

Absolutely amazing app with lot of possibilities what an online store need to increase the orders and the customer base. Professional looking and very fast support. Worth it!

Eddie responded quickly. He explained the issue and provided a solution. Very polite and professional. The problem was resolved promptly.

FEND

2023-02-23

United States

My experience with the customer care team at Rise was nothing but positive. They answered my inquiry quickly and clearly. Junalou found the root error and walked me through the appropriate steps to solve my customer's particular issue.

Just no. If you ever change levels, they will charge you the old platform fee + the new platform fee in the same month (paying double essentially). No usage days taken into consideration, which should be illegal frankly. We had to fight with them to get a refund. And their platform isn't very good... yet we ended up paying them $2k. I would not use this platform if I were you and if you do, be very careful about changing levels and the extra charges that they tack on. There are other options that aren't after your wallet. And BONUS, the make it hard for you to cancel. BONUS BONUS, you have to pay for your usage rate based on the quantity of orders you have as a store including ones that are totally unrelated to this platform (99.9% of ours were).

Support team is very responsive. Integrates easily into Shopify store, best part is the ability to allow users to schedule gift card deliveries (great for use during the holiday season)

Amazing capabilities on this app! It can do so much, and so seamlessly. Also, great team behind the app! Always willing to help. Thank you guys!

I was assisted every step of the way when setting up the loyalty program, amazing help & support, thanks

The rise app is does what we need without too much drama. But their documentation less than optimal... The tech support, however, is really outstanding. My recent interaction with Junalou was typical - good, concise information that pointed to an answer and a solution.

Eddie was great. He was responsive and provided the easiest way to work through the issue. We got done what we needed to.

Nordweg

2023-01-17

Brazil

O aplicativo cumpre tudo o que promete, possui interface amigável e fácil de usar. O atendimento do suporte é excelente.