Reviews for Rise.ai: Gift Cards & Loyalty

Fantastic app and fantastic customer service!!! ⭐️⭐️⭐️⭐️⭐️ Got excellent help from Pauline, very much appreciated

Eddie was fantastic to work with! Resolved our question/issue quick

We used this app for a over a year and is extremely expensive for what it offers and the results it delivered - we didn't really find any major shift in increased sales or customer experience compared to what we used before (which was Shopify Gift Cards). Also, when we uninstalled we learned a pretty harsh lesson - be aware that when you uninstall or remove the app, your customers won't be able to open the link to the original gift card sent to them - which is totally wrong & unfair to the customer as well as the brand. We were under the assumption that you can retrieve it via the Shopify backend. Additionally, if there was any expiration date associated with the Gift Card, then it would not honour it as well once the app has been uninstalled. I don't know how the app approval works but I am surprised this type of stuff was even accepted by Shopify. Overall, a pretty ordinary experience having spent a lot of time & money on this for well over a year - wouldn't recommend!

Good app, very user friendly with tons of tutorial videos. Great price and most of all great customer support.

Great support!

Great, easy to use App and very helpful customer support when needed

Love Rise and all of the features it offers even on the basic plan. We just started using it on our new launch and its super easy to integrate and offers tons of customization to fit our brand.

They are very professionals to resolve any issue, they team is amazing and the app runs smoothly. Thanks for your help.

Eddie assisted me on the chat and was quick to provide the needed information and guidance to get the customer's concerns resolved in little time at all.

We use rise to manage our employee store. I really like that we can adjust balances of existing loyalty cards and gift cards. Their customer service is very helpful, kind and careful. I was helped by John today and Eddie quite a few times in the past. Great service. -- There are a couple of features that I'd like to see built in such as an easy way to export all existing Loyalty Card Codes (I had to do this manually) and I'd like more control over the Rise Loyalty button for users who aren't logged in.

Great customer service, very quick to reply and helped solve my issue in a matter of minutes, thank you!

Eddie, an agent at Rise.ai, helped us integrate a custom gift card solution, and they are TOTALLY AMAZING. The platform is easy to use, but we had a special use case that required a bit more hands on help from the Rise.ai team Eddie helped us launch our product and was very patient with me throughout the process

Very efficient application and, above all, very responsive and dedicated customer service. Eddie helped me solve a complex problem with our shop and came up with something brilliant! We recommend this application for all sorts of things! Thanks for all !

App useful. Support is great!

So far my best experience with customer support for 10 years while I'm in IM. Especially thanks to John from the support team, this guy solves issues in an eye blink, also noticed an additional issue and fixed it before I mentioned it. A+++ Class support, I can't even imagine how it could be improved! Also about the app, at first it looks quite expensive but we found it very useful and now using this app instead of two! As we want to make custom gift cards and have loyalty program this app has all features that you can imagine! Just try this app, you won't regret.

Great product. The user interface and admin are easy to use and designed very well aesthetically. Amazing customer service. The team seems to be always available to help with any issues that may arrive.

Pauline was extremely helpful and quick to answer all of my questions!

Quick to resolve and help implement the solution we needed! Eddie was very patient and answered all my questions.

Pauline from Rise.ai was so wonderful! She solved our small issue in record time and the process was so smooth!! Thanks so much - we LOVE Rise.ai!

Super easy to use and customer service is on point.

Great customer service by Eddie!

great app

The best Loyalty Programm App. Cashback for customers is better than points. There are very much options to build a good programm. The support is fast and very professional. Pauline helped me with some custom changes. I would recommend it to every Brand

Not only is the functionality that Rise.ai provides going to dramatically improve our ability to build our customer community and revenue, the customer service at Rise.ai is outstanding. It's so nice to have an actual person on the other end rather than fumbling around with an auto response bot. We will be customers for life and we are very excited to see what advances Rise.ai has coming down the pipeline. Ryan Panacheeza

Prompt feedback with detail support