Reviews for REVIEWS.io Product Reviews

I was helped by Daniel recently to do some upgrades with the widget and his help was great, thank you very much!!! Thank you very much!!! appreciate your help!!

Maddox was a great help, very polite and did a great job

I didn't know where to start adding the widgets. Daniel helped every step of the way. Thanks for your patience.

Great app, so many features! Also, SUPER helpful team! Sorted out installation of widgets and were incredibly responsive. Thank you Daniel :)

The support from REVIEWS.io is absolutely great and fast, always helping me on chat when I need and the features of this tool are insane. Thank you so much!

Reviews.io are the best around, not least because of their integrations and their absolutely top notch customer service. They are not aggressive in their sales pitches, unlike some of their rivals, and they cannot do enoguh to help. The proof is in the pudding - these guys are the best.

We moved over to REVIEWS.io from Trustpilot a month ago. I wish we'd done it years ago. Trustpilot's fees kept increasing and we were still not getting the reviews snippets in our Google Ads. After two weeks with REVIEWS.io they're appearing on Google Shopping. Amazing service. Great app. Fantastic customer support.

Daniel has been most helpful!

sofsy

2023-11-15

United Kingdom

Great Customer Support! Thank you Jake, Super fast and knowledgable!

Daniel was brilliant in helping me with exporting/checking reviews. Thank you!

Adam and his team provided prompt and efficient assistance with integrating the Dynamic Links feature into Klaviyo flow. Their expertise and quick response were instrumental in ensuring a smooth implementation process!

its too difficult

Thank you for your review, let us know if you need anything! Our live chat is always available to you 🌟

Thank you for your review, let us know if you need anything! Our live chat is always available to you 🌟

More than happy with reviews.io. Customer support is top notch and the tool itself i among the best ones (if not the best) in the market. Highly recommend!

Daniel was so helpful with all our queries. The app is a bit new to us and we're still going through a few learning curves but their support team is so responsive and also take in advice regarding how to better their product.

!!!! ATTENTION!!! If you install the app, create an account for your store and this account is rated, it can NOT be deleted!!!!!!! The ratings and the account will continue to exist!!!!! If I could, I wouldn't even give it one star. I installed the app to collect reviews for my products. All good so far. After I decided to deactivate the store and delete the existing accounts, I contacted the support chat. I initially had to wait about half an hour for someone to reply, after which the employee simply left and a new one arrived. I explained my situation and was told that the public page would not be deleted. But the problem is that I have opened another store with the same name on a page. Now the ratings for the store remain although it no longer exists and the ratings have nothing to do with the new store. Hands off!!! !!!!ACHTUNG!!! Wenn Ihr die App installiert, für euren Shop einen Account erstellt und dieser Bewertet wird, kann dieser NICHT mehr Gelöscht werden!!!!!!! Die Bewertungen und der Account bleiben weiterhin bestehen!!!!! Wenn ich könnte, würde ich nicht einmal ein Stern geben. Ich habe die App installiert um Bewertungen für meine Produkte zu sammeln. Soweit alles gut. Nachdem ich beschlossen habe, den Shop zu deaktivieren und die bestehenden Accounts zu löschen, habe ich mich an den Support-Chat gewandt. Ich musste zunächst ungefähr eine halbe Stunde warten, bis jemand geantwortet hat, danach ist der Mitarbeiter einfach gegangen und ein neuer gekommen. Ich habe meine Sachlage mitgeteilt und mir wurde gesagt, dass die Öffentliche Seite nicht gelöscht wird. Das Problem ist aber, dass ich einen anderen Shop mit dem gleichen Namen auf einer Seite eröffnet habe. Jetzt bleiben die Bewertungen für den Shop obwohl dieser nicht mehr Existiert und die Bewertungen haben nichts mit dem neuen Shop zutun. Finger weg!!!

Just stared using it, integration has been quick and simple. Customer service is on point.

Set this up, assumed it was all working, one of the team reached out and said it is cheaper to go direct with them and cut out Shopify so I said fine, switch me over. A few months go by and I wonder why I have 0 reviews, go to login, no access in account, no active plan running. No reviews requested or collected this whole time. Speak to support to unlock account, pay for an annual plan, ask for help backdating review requests that I missed. But.. you need a more expensive plan. So I have missed out on reviews for months without my knowledge. Do not recommend.

The team at reviews.io have been fantastic in helping us get set up, and their pricing and feature set are very competitive. Looking forward to seeing the results.

This is such a great software! Being on a customer support team it's great to have access to all our reviews in one place. We can easily monitor and respond accordingly. The CS team at Reviews.io are absolutely amazing as well and leaves you feeling super supported along the way. Highly recommend!

Expensive and they make it extra hard for you to cancel a membership, squeezing the money out of you as long as possible. There are apps with the same features which cost a fraction. If you want to cancel your subscription, you need to talk to a customer service who wont reply for hours. Then you have to confirm the cancellation via email, which doesnt arrive for hours. And if you are not planning to use the app for the remaining time, there is no partial refund for unused time. We spoke to the customer success team. No concessions at all. Very unhappy with the process and people. Again, there are apps with the same features, better support and lower prices.

App is easy to use, pretty nice designed, intuitive for customers. Also, their CS is great and responsive. Props for Adam for helping me resolve some issues quickly.

Great customer support. Spoke to Adam on the service desk and he helped with my installation of the widgets required on my website. Very Knowledgable and helpful.

Really helpful support staff and great product!