Reviews for Recharge Subscriptions

The app works and does a decent job. I'll give 5 stars to the support team for sure. They are always super helpful regardless of when I chat with them.

Jessie from the Recharge App team as an excellent service staff who provided insightful and seamless service with such in depth knowledge

really good help and customer service she was very knowledgeable and friendly would give her five stars across the board thank you

Fillip was the best - very quick, kind and helped us implement changes very quickly during a stressful time.

Great job by Filip S. on the support team! Quick to respond and solved my issue in jiffy! thanks so much!

This app has been EXTREMELY helpful for growing my subscription base. It was very easy to integrate into my site, and whenever I have needed help there customer service has been quick to answer my questions.

Francis was amazing and so helpful! The customer support responses were quick and easy to understand.

Recharge is pretty great, it allows me to handle all my subscription products, and integrates well with Shopify. Customer service is top-notch.

App does everything I need, and support has been great. I had a connection issue and they resolved it within 24 hours and kept me in the loop the whole time on progress.

ReCharge has helped us with all our queries very quickly and in a very efficient manner. Definitely the best subscription app out there on the market.

We run a healthy and personalized dog food e-commerce and we use Recharge to manage our subscriptions. We are very happy with the experience and specially the customer support is great.

I use this app to manage my subscriptions. Every time i've needed assistance someone was there to help. Today I had a check-out issue that I needed help with and Denis was extremely helpful in assisting me in fixing the problem. Very, very happy, not only with the company but the staff as well!

We rely on ReCharge to process all of our subscription orders, and so far are very happy with the experience. Customer service, in particular, is responsive and very helpful -- a customer service rep named Chris with whom I've recently been tackling an issue is a particular stand out!

Amazing application which has been great for us capturing subscriptions on the website. Excellent support from the team too!

These guys are super quick with support and making adjustments as needed. Always helpful. Much appreciated.

Support matters. Clayton and Kristina's help have been critical to moving our subscription store forward. They care about our business as if it is their own. Thank you big time.

This is a well-built app, works consistently without glitches. The frontend customer interface is fairly good, the back end basic reporting is easy to pull. The customer service has been prompt and friendly every time.

The customer service is excellent! Very fast, helpful response. My one challenge has been maintaining subscribers; seems to be a high turnover rate.

Outstanding customer service, much better than our previous app. I would highly recommend Recharge for any sort of subscription solution.

Highly recommended app for subscription. Stefan has helped a lot for migrating products from stores to stores!

For over 5 weeks now I go back and forth with many many emails being sent to implement Recharge with my custom bought theme. The support was kind of fast 1-2 days reply time - but the answers weren't always helping 100%. Especially with requesting customization of any kind to make this app work like I wished - but I understand that policy. They were really helpful in providing articles to their knowledge base (which I have read for hours and days now) and finally resolved an issue I had with currency conversion, where the subscription widgdet didn't show properly. AMAZING! So Kudos for the customer service! :) We are not live yet, but so far everything seems to work for now. I love the integrations with so many other apps. Im also using Goaffpro for Affiliate marketing - The PRO is that coupon codes that are created in Goaffpro only automatically sync with Recharge - no other Subscription Service App here on Shopify. But I expected much more from the leading company for subscriptions on Shopfify with 60$ a month + percentage on sales. Features that are missing and should be added/improved in my opinion: - Custom Tags: Why is that not possible? They only Tag customers with 3 of their predefined tags!! I have several subscription plans that I want to give customers access based on their tags on our shop. I have to spent 15$-40$ dollars per month more for "Customer Tagger" to be able to custom tag a certain customer that buys a specific subscription product. This tag should automatically be removed if the subscription is canceled. Paywhirl has that feature implemented. Why not Recharge? - The UI of the App: is not very clean and not very straight forward, but I got used to it after several days. Too many clicks to reach what you are looking for (right upper corner, normal menu, tab menus in menus...) But thats just my opinion in 2020.. - Checkout Page: Very basic design - You can change some sentences with their Translation function and Css. But if you are using a workflow for a plan that starts with lets say 50€ and then all the recurring months it should be 5€. There is no way to show that amount correctly in the order summary. You have to use several workarounds (rename your product) to let the customer know, what they really have to pay the next month when they subscribe. Doesnt look very trustworthy to new potential customers on your shop... - Thank you Page: More than basic - Yes you can add html. No options to upsell or add a download link/button for our digital products, where it would be placed to be user friendly. You can only add html to the very bottom of the page in the footer. - Taxes: In germany because of Covid my shop will work with 16%. In 2021 it will go back to 19%. Everytime I update the taxes in my shop - I have to manually write them a message?!? Why is this not synced automatically? - Membership Area: Their knowledge base kind of walks you through this. Im pretty decent with coding - but this is a nightmare for someone that doesn't know any code... I didnt get it to work, but used some own customizations. For a small business that is just starting out this really is a lot of money. Considering I also have to buy another third party app to get all the functions I need that I expected to get from the top subscription app here on Shopify. Im a little bit dissapointed now, thats why I wrote my review. Because of all the integrations, Goaffpro Affiliates Coupon Sync, nice customer support and my hope that I can rely on everything really working when we go live I will probably still go with Recharge. I hope this feedback helps to improve the app in the future. Looking forward to a healthy and good business relationship.

I've been using this app for 3 years and it's worked wonderfully for myself and my customers . As a business, it's very important to have reoccuring revenue coming in monthly that you can count on. My customer service experiences with George and Javaughn recently were top-notch and I couldn't be happier. In the past I didn't like that they charged packages for customer support response times. That was strange and I didn't like it being a long-time customer that rarely reached out for help as it was. I don't think they still have this in place. Otherwise, the app is easy to set up and use. I don't know if the price is changing for it, but it's always been a reasonable price to pay for the service offered.

This app is really fantastic; quite robust and the support is amazing. Very fast and helpful. Pretty much anything you would want to do with subscriptions you can do with this app.

Kudos for Stefan for helping me with the migration from store to store. Highly recommend Recharge and the team!

Probably a very very good app for people who want something plug and play, because their philosophy is a pretty walled garden approach of "just contact us if you want to change anything", which in practice means communicating via miserable ZenDesk help tickets (and being on the receiving end of "type your response above this line" is an experience I've never enjoyed), but I understand why ReCharge may be in a position where this is really the only viable option for them. For someone who's trying to customize their store heavily, this would be challenging if not for EXCELLENT support agents like Jairus. THIS IS A 11/10 REVIEW FOR JAIRUS. Jairus (and likely many other great ReCharge support agents) has gone above and beyond stated ReCharge policy to help me figure out stuff about how the app works that doesn't seem to be documented anywhere. Or maybe it's documented in the dev section, which I haven't thought to ask for access to yet, so hey - maybe I've been the only one getting in my way here! Overall, don't love the ticketing support system, but I do love the folks on the other end, particularly Jairus. Thank you Jairus!