Reviews for Recharge Subscriptions

Great app with great customer service! Whenever you have a question, it only takes minutes to hours until they get back to you.

Almond Cow

2021-01-05

United States

Great customer support! I had an issue with a notification email and their support team helped all the way.

Great service from Clayton and Javaughn re bulk edits to orders when we needed it. Timely, clear and polite. Thanks

The support is fantastic and super quick. I've needed help several times, and their response time always amazes me. Very few companies offer this type of service.

Great support - quick and effective on any of our issues. Anytime we have an problem with the app we're able to get help.

There are better subscription solutions out there. I tried using this app for subscriptions, but I had to change the API keys for my payment provider and ReCharge doesn't allow us to to change API keys securely in the app, and the support team asked me to email them the new API keys, which is completely insecure. How can I trust a company that suggests that? Any decent app would allow me to securely update the keys directly in the app, without having to contact their support team, or send via insecure methods.

So far it's working flawlessly for my coffee subscription company. What I love about the experience so far is that the online support I am receiving is good and thorough. For a newby like me, it's a somewhat complex install because it requires learning Shopify really well and making it work with ReCharge, with the help of support I was able to get it working right. I didn't have to wait long and they were great!

Works great and fantastic, responsive support (thanks Filip). Subscription revenue has been an important part of our products business

Recharge is pretty simple to use and has great customer service. I would recommend this app if you are looking for a good subscription option to your website.

The customer service ReCharge provided via email was great. Alicia responded quickly, gave me lots of good links for exactly what I needed, and helped me better understand how to utilize the app.

Great app, easy to use and customize, and it was a big improvement over a competitors app we were using. The best part, the support is always responsive and friendly!

Nikola, my support rep has been absolutely amazing and its the rest of the recharge support team as well. They are always willing to help me out, step by step and are very patient with any questions I may have. They're amazing.

We've been very happy with the stability of the subscription engine and particularly the support we've gotten from them. Lately when having to open a UK storefront due to Brexit we had the most amazing support even during the last two days before Christmas and long after office hours. I am very grateful for this level of concern for us as a customer.

Attentive, and timely customer support team. Goes above and beyond to provide resources to help with problems we encounter!

Customer Service is great! I had a million questions, and the Recharge team was very willing to spend a lot of time answering all of them.

Great features, great support! Serviced by Nikola. Recharge has helped us acquire and retain a ton of regular customers.

The service is excellent! responsiveness and efficiency. I recommend this app which seems to be the reference app for subscription products

Great app and Jessie M was a huge help with a recent issue I had. Really useful helping with my subscription business. thanks!

We have increased our overall sales due to the ability to offer subscriptions. This is an excellent app. There was a point where we had an issue but Katrina helped us fix the issue within an hour of the ticket being submitted! I highly recommend this app for those of you who want to offer Subscribe & Save services.

Katrina gets 5 stars! She is responsive, thorough, patient and detailed. I'm new to working with ReCharge and Katrina takes the time to make you feel like your questions and concerns are her top priority. Many thanks!

App and configurations take a bit of getting use to however, their support team is great to work with. Javaughn was super speedy and helpful with getting a customer set up properly.

ReCharge is a great app and their support staff like Clay always jump on any issues or updates I might need along the way. Thanks!

Thank you Denis for your help, thank to your prompt replies and to your profesionalism, we finally solved the problem !! The app is working perfectly now. Thanks a lot !

Jessie M was a huge help from customer service. Recharge in general has been a big help to us. Thanks!

Katrina N was an absolute pleasure to deal with. Bringing a bit of liveliness to my pretty boring request! Was super quick and helpful. An asset to your team. 5 Stars also for Recharge in general. Super easy to use xx