Reviews for Recharge Subscriptions

The team at ReCharge made transferring over our subscriptions services a breeze! The app itself is very user-friendly and customizable.

I have loved having Recharge for my subscription business. I started as a brand new business and it has been very user friendly. When I have contacted them for help they have been very eager to help with any question I have had.

5 Stars are purely base on excellent customer service as we are new to the app. Had a few minor issues getting started with ReCharge, but Chris Grube with the Support team was really great in getting things resolved in a timely manner. We are and up and running now. Thanks Chris!

Have been using Recharge for a while and have been very happy; lots of good features and functionality, easy to navigate and make changes. Customer service has been really great and responsive as well.

Bokksu

2021-03-26

United States

We've been with Recharge for over 5 years now since the very beginning when I was a solo bootstrapped founder packing boxes in my living room in NYC. I 100% honestly believe that Bokksu would not have grown to where we are today if it wasn't for the superior subscription billing technology of Recharge, the caring responsiveness of their support team, and the innovative and merchant-first mindset of their entire leadership team. If you're looking for a true partner in growing your subscription box business, there is literally no other vendor app I would recommend besides Recharge.

Terrible experience and terrible customer service. We just added Recharge and some of the products were set to be subscription forever, although we wanted to undo them. Not only that, now our customers cannot add them to their cart, it is a massive bug. Currently is costing us some money. We asked for help, and they didn't get back to us. Every day we are losing money and still waiting for a response

Hamama

2021-03-25

United States

ReCharge is excellent! We have been using ReCharge for almost 4 years now to handle our subscription service. They have a ton of features and integrations and they are constantly building out more. Support is also excellent - fast response, effective solutions, and often times they go the extra mile to implement a solution. I'd definitely recommend them to anyone who wants to offer subscriptions to their customers!

I have utilized ReCharge at two different companies now, both with major success. The software itself is simple, straightforward, and able to really open up a major revenue channel if utilized and executed properly. My only suggestion would be to add more customization options for customers and on the backend for developers. For example - we have a minimum 90-day commitment which works well for us, but the only way to prevent a customer from stretching out a 90-day commitment to a much longer period is to not offer the ability for them to edit at all and email our team. It would be great if you could add commitment terms that unlock customization abilities for subscribers automatically.

The best subscription app out there. Easy to use, install and set up. Customer service has been excellent. Would recommend.

It seems like a great app and we would have loved to stick with it, but it appears that unless you pay the extra $99 for the enhanced support option they'll only provide limited responses which are often delayed. Our questions have been simple - around setting up separate shipping options for subscription members only (which you can't do directly within the app). However, our ReCharge dashboard doesn't match the guides they provide so I think that we're experiencing a bug/compatibility issue as we have options missing (they previously fixed something similar that wasn't showing up and we were initially impressed by the support). Sadly 3 emails later and no response, I think we've exceeded our free help (we can do minor coding and tweaks ourselves so we're not expecting them to do anything for us). We're hesitant to pay for support for something that doesn't appear to be compatible with our theme, and we don't want to crash our site, so sadly we're going to install what is in all honesty not as good an app but with better and faster support.

Fantastic app and support team, best subscriptions on the market, looking forward to continued success

Wilde Brands

2021-03-19

United States

Interface is a little clunky and I wish there were better analytics, but Recharge gets the job done. Their customer service is terrific and was very patient with my team. As far as subscription apps go Recharge is the best for the money.

Customer service is quick, but having access to live chat is an additional $99 a month. Service is great though.

I’m switching from another subscription app and so far the support is great. Quick answers and helpful. I pay extra for it but totally worth it when you need an app that works!

I have been using ReCharge for 4 months now and I'm very happy with it. The customer service is great. we have converted about half of our regular customers to auto-renew. It's easy to go in and make changes, and the customers get clear email updates on their accounts.

I don’t think there are much subscription app on the store but for me, this has been one of the easiest subscription app to use. Everything is integrated and easy to use. Plus the customer service will answer any questions you have promptly.

EDIT: After posting this review, CS contacted me within a few hours and quickly resolved my issue. I have updated it to 4 stars, and will come back and update again after we are up and running. -- I've never left a bad review for an app before, and I understand that many app developers are also small businesses experiencing growing pains. But I've been trying to get this installed for over a week and multiple customer service tickets are ignored. I'm trying to make what should be quite a simple adjustment - offering a subscription box instead of Subscribe and Save, so thus not having a drop down menu. The app is glitching, and there is no support available. This is delaying the launch of a subscription product we have planned for a long time.

Excellent app and support. Highly recommend to use in your store and initiate subscription products to increase your LTV.

Alicia J. with ReCharge was so helpful! She replied to me over the weekend, when I didn't expect to hear back until Monday. Not only did she quickly help me out, she confirmed everything was working on Sunday morning! Before I even logged into my laptop, she had proactively checked my account to make sure the changes were made effective. I love ReCharge and have had nothing but success using this application! 12/10 would recommend.

Horrible customer service, and horrible product. Crashed multiple times a week, and clients were then unable to check out. Multiple day wait times to hear from back from customer service. This has happened to my website now 6 times, and they have failed to provide any help or reasoning behind it. Would not recommend this product to anymore.

The service was really good, they helped me solve the issue I had with no products showing on the app.

I've been using ReCharge for the past 4 years on 4 different e-shops, and I'm glad I chose to partner up with them. Not always ideal, the progress they made over the years is good and their customer service 5*. Now I only wish they make the new Shopify Checkout integration available for their 'old' customers soon.

We have been using this app for more than a year now and are very happy with it. When you need support, provide as much information as you can. The first rep we encountered wasn't as knowledgeable but another rep stepped in and provided a solution.

They always have the answer for any question we have, code-related or straightforward. If they do not, they will work towards finding one.

We worked with Duncan Love to implement our app and he was totally amazing. The app itself is far superior to Bold and ultra flexible in complex subscription flows. Highly recommend!