Reviews for Recapture Abandoned Carts

Dave and his team provide exceptional support. Each request has been handled quickly and professionally. They continue to roll out new features that make the service an even better value. Among all of the email automation products we've tried, Recapture has been the best.

I've tried a lot of abandoned cart recovery apps and I can say without hesitation that this is the best experience that I have had by far! Dave was fantastic and helped me from start to finish getting things set up correctly. If you want a fantastic app that gets results with top notch customer service to boot, this is the app for you! Well done!

Absolutely LOVE this app! Don't know how I got along without it!!! I can't say enough about it! The app is easy to use and works incredibly well. Saves me so much time and does what I need it to do. The information I get from it is exactly what I have been looking for! Customer service is top notch and I mean top-notch. Dave has helped me out so much and I am so grateful for him and his assistance since day one. Can't Thank Dave and his app enough!!!

Customer service was great. It's a busy time of year and the last thing you want to do is deal with learning a new app. They helped me set it up and I immediately started recovering some sales. I only need to recovery one sale a month to pay for this app so it's a no brainer for me. I'd recommend doing that calculation for your business.

I've been using the Recapture app for over 3 months now and can't imagine the future of my store without it. Communication with customers has risen to a new level. The application provides much more value than its cost. I recommend.

New Vintage Handbags

2022-09-21

United States

We have been on Shopify for over 5 years and have had tons of apps. I have never experienced such an easy app to use with customer service that is off the charts. We have spent THOUSANDS of dollars on agencies and other email platforms (including Klayvio and Mailchimp), and ALWAYS come back to Recapture! I would HIGHLY recommend this app. From the moment I loaded it, Dave has been in touch with me with tips and guidance to make sure I was set up for success. The app is SUPER easy to use from interrogation to design! If I could give it 10 stars I would!

Since using Recapture, we have seen a huge increase in recovered revenue from abandoned carts and have created some impressive Winback and Broadcast Email Campaigns. You get everything you need with tools that are user-friendly and great insights with a host of reports and analytics. Dave and team are extremely helpful and quick to provide assistance wherever needed!

estou gostando muito desse app, achei incrível conseguir acompanhar em tempo real os carrinhos abandonados, mesmo aqueles que não possuem dados do cliente... o suporte também é excelente!

L'app più completa. Assolutamente essenziale. Buona gestione delle mail e anche della richiesta review. Complimenti

Excellent app with even more excellent customer support. Dave and team are always available and highly responsive for any questions that come up!

Great app, inboxes all my abandon carts and seeing an uptick in revenue vs our old abandon system. What really impressed me was how fast the Recapture team was able to assist in figuring out a nuanced technical issue. And they did it really fast. Great team, Great product A++

Easily a 5 star App. Super easy to install (I'm not tech inclined) and the customer service is next level. I mean NEXT level.

i give 5 star because cant give more... 1st ive been using and encounter a problem of interpretation of how atribution is made in recapture, and Dave is very professional explaining how this works and even help to dont overcharge and explain in detail how things work in this type of email markting. also the app is very good itself doing the campaigns. defintly a app to consider! iam still using and hope using 4ever and lets recover those carts! all the best!

After I reviewed recent orders the app is stating he was assisted, I found out that only 2/8 orders have been really assisted by it. This is because the way the app is marking the orders as 'assisted'. You must be very careful while setting up the app in order to avoid the attribution of an order coming from another app or campaign. From my initial experience, I found out that the app was marking as "assisted" all the orders where an email that the app sent to was used when purchasing. Changing the attribution window of Abandoned Carts from Settings should solve the issue but you cannot manually do this for Winbacks. In my case, 50% of the recaptured revenue was from Winbacks. But looking at those, I found emails sent 1-2 months ago and orders done only 2-3 days ago. So the app marked as 'assisted' some orders for which it sent mails months ago but in reality these were only my usual returning customers and were not buying because of the Recapture campaign. Watch careful the orders the app is marking as "assisted" and report any that you feel it's not really coming from it, especially when you have multiple retargeting campaigns going on, like Google or Facebook ads.

This app is worth every penny! It is helpful in many way, fully customisable and works seamlessly with my store. Dave is fantastic and patience, he really helped me to iron out all my teething problems quickly and efficently. Don't hesitate to download this app, as you will not regret it!

Great app and great customer service. Works exactly for what we needed. I did have a few questions during the installation and the support was quick and very detailed.

amazing app. always download it on all my stores. Dave is always happy to help out with anything. The app is very customizable!

Recapture Cart is one of the best's shopify plugin. Very easy to use and you can customize campain at 100% The support is already available and ready to help you I recommand this plugin at 100% Thanks so much !

The app is wonderful, straight forward, and extremely easy to use and successful. So nice to be able to easily change cart emails as our promotions change. Plus, customer service could not be better! We needed help with some out of the box emails to send and Dave helped get everything set up and sent. Highly recommend this app to anyone!

If you want success in your shopify store. you need this app!! dave was amazing, top gear dude, he helps and cares for his customers

I have used and tested many apps for email and nothing compares to this, Dave has been really helpful and has assisted me in the technical side of things as well as optimizing my emails for the most conversions. Replies are fast and customer service is top notch. Best email app there is.

Amazing app, I'm using it on all my shops and it's helping me recover sales on autopilot. Special thanks to the splendid customer service, they go the extra mile to make sure everything fits!

Excellent response easy to install and set up. Also, the analytics is great, one of the few apps which have these details.

Fantastic app, covers abandoned carts and product reviews, I was able to delete other apps that did similar, saving me heaps.. Their online chat is brilliant, very helpful, fast responses with solutions.. Highly recommended Recapture..

Team has been fast to review my requests and even make small code adjustments. After several months we have seen a great return. We even use the automation emails in other ways. Highly recommend.