Reviews for Rebuy Personalization Engine

SILCA

2022-07-25

United States

We have been able to easily do some promotions that were very difficult in the past with automatically adding free gifts to orders. We are also seeing a huge uplift with the smart cart and ai recommendations!

This app is awesome- it has so many different features, all useful, and combines essentially 10 different apps into one. It is helpful to have some coding knowledge, however even if you don't, their customer service is quick and very effective so you can set everything up the way you want.

It's a great app and customer support is very helpful. There is a big learning curve though, but if you put in the time to learn, it all makes sense and there is a ton of customization.

The app has been amazing so far! Support has also been excellent. We look forward to using this app for years to come, had a huge bump in our conversion rates and upsells!

Alex Crane

2022-07-21

United States

Rebuy is a must for any eCommerce business. It's like printing money. The support is fantastic and they're always improving the product.

I wish there was a 10 star rating I could give this app. Honestly, such a powerful tool, highly customizable. Above anything else, the team there is super smart and helpful. I can't recommend this app enough. Thank you!

This is a quality app that is mature and refined with well thought out options, great presentation, good reporting. I recommend it for those wanting to present upsells in various parts of their Shopify site.

We utilize REBUY for our Pet Supplement brand. We've seen large ROIS and consider this APP a must. DEF Recommend

BEST HELP I RECEIVED IN MY LIFE He managed a lot of code fixes for us in a record time so we started to use rebuy thanks to him

Incredible product with many use cases that work out of the box, or paired with other features on Shopify to make magic. The team is top tier and our MSM, Dante, has been extremely helpful on providing best practices, pipeline updates, and general guidance w/ all things Rebuy and Shopify.

Duradry

2022-07-13

United States

Rebuy is the best app for upsells. It really is super powerful, easy to use and feature-packed. You can do any upsell/cross-sell you want (in-cart, popups, checkout, post-purchase) and they even started rolling out other stuff like reordering landing pages. Lastly, their customer service is great; responsive and professional. Highly recommended.

We've just gone live with Rebuy and absolutely loving it so far. Wish we found it much earlier, would have taken the place of a few different apps and custom builds we did earlier - and saved us a lot of time. Very easy to get going and their support is top notch. Highly recommend for any store.

It's a good app but kind of hard to get into it and the only help is articles at most but if the articles don't solve your problem then you have a problem customer support is okay they need a little bit long for answering and mostly just send another article instead of really helping. But as I said, overall it's a good app after understanding it more. UPDATE: They reached out to me and explained why they answered so slowly and helped me to solve all my problems fast and competent, the app is still a little complicated at the beginning but with them helping everything goes well!

Isaac was very helpful. He was very patient with all our issues and helped us solve them. Go Isaac.

This app has many options for customization and helpful + responsive support team! Thank you Rebuy team!

Gran aplicación, aún no veo resultados, pero simple para instalar, muchas opciones, carrito desplegable. Además, súper buen servicio al cliente, me solucionaron un error

Can't recommend this app enough! Easy to install widgets on our website and when we did need something tweaked, support was there to help with exactly what we wanted. Most importantly, the app does exactly what it says - in a very short time we've seen a significant increase in AOV through the smartcart. What a great app.

Awesome app with very helpful CS reps. Flynn helped me get a widget in order that I was having quite the trouble with. Highly recommend this easy to use app that has helped in incremental sales.

Love the smart cart functionality in this app...and the support team does a great job if you run into any issues. Rebuy's reorder landing pages are great for driving win-back campaigns too. Would love to see Rebuy integrate with other subscription apps, like Awtomic.

This has to be one of the best apps on the shopify app store. Not just for the power of Rebuy to upsell, cross sell and convert customers but also for the first class customer support that comes when you need help. I had reached out to the team with a minor issue and they where in constant contact with me until my concerns where resolved. I specifically want to that Christian for his patience and help in resolving my problem! Thanks Rebuy!

The post-purchase upsell does not work. I follow 100% of the instruction but no upsell offering shows after purchase. The customer support team keeps telling me that the product(s) people bought were not part of the trigger collection, which is not accurate. Then they just stop answering.

had some issues when first installing the app, the products weren't syncing properly and were showing a corrupted file. but I contacted support and they fixed this very fast and were extremely apologetic! thanks for the help guys

Great app and great customer support! Rebuy is the real deal. Only 5 stars from me, I couldn't ask for better service. Thank you!

Great customer support getting the app dialed in. Very easy to customize, you just need to know where to look! :)

This is an amazing app! it has increased our AOV with the smart cart add on and upsell widgets. High recommended!