Reviews for QuickBooks Online Global

Great support from Adela! I needed help setting up the app and had a lot of questions. The app is working fine so far.

App works very well and they even have a online chat to support with any issues. Their support team is really fast and helpful. Last time Troy (Support Team) helped us solving all issues with excellence.

This app/company are both unresponsive. If you're a Canadian business, look elsewhere. Their integration will not work with multiple tax rates (provincial tax rates). Also, though responsive on email, they will refuse to call you when asked and fixes will take 2+ weeks. This is all very confusing to me because it worked perfectly fine with my trial? Also, they are an Australian company which will keep you waiting for a response.

App works very well and is very straightforward to operate. We tried for a period of time but due to a change in our accounting system we had to cancel it but would definitely go back to it were we make changes to the accounting package which will enable us to integrate this app.

I have started using this for over 6 months and in the beginning when the integration was under the "old version" , the stability and performance of the app is usually up to the standard with occasional minor glitches where manual work has to be done in Xero. However, once OneSaaS has moved to a new integration platform in February 2019, the quality of the integration has greatly diminished where it is creating a lot of extra workload and the level of confidence for the app has greatly dropped for me because there have been missing invoices that are not synced into Xero for unknown reasons until you contact support! In addition, the lead time for support to reply / resolve issues are much longer compared to 3-4 months ago. Product sync on the new integration is extremely poor, as the mapping of the products are not as customized as before. The product description on shopify is now being synced into Xero's product description, suspecting this is due to the majority of the users for this integration are pushing for this change so it is now done this way, where it is not suitable for minority users of the integration. Depending on your actual needs, this app could be useful or devastating to your workflow. Would still recommend this app as long as it's suitable to your company's workflow

Very intuitive set up and it has been running for several months with very few issues and minimal maintenance. Used to link a Magento and a Shopify site to Xero accounting system. Definitely recommend for ease of use.

I think this might be a good application if I can get it loaded properly. Very confusing on boarding, with very little support. I have been trying to chat with someone for support for a couple of weeks now. I will revise my review if they get me going and the program works well.

App has freed up a lot of labour hours. Very responsive staff when you have technical problems as well. Marcks been a champ.

There was few sync errors, due to playing with existing products in QBO manually, and the support team was right there to solve the problem live... without opening a ticket or so, with live chat... thanks Hazel!

Johnny from OneSaas is fantastic when you need a hand sorting things out with the configuration. I use OneSaas to connect to my fulfilment warehouse, and the only limitations at the moment have more to do with Shopify than OneSaas (i.e. being able to filter orders by location). Otherwise very happy with the app and the service provided by the OneSaas team.

Ok so I thought Onesaas was going to be the answer to my problems. I sell products both online and over the counter. So my problem was tracking changing stock levels between shopify and my store. So I need an app to update stock levels between shopify and my accounting software. However Onesaas does not do this. At least not for Sageone. If I sell an item using sageone then Onesaas does not update shopify. I though initially it was me and the way i had it setup but I contacted support and they confirmed how useless Onesaas is.

TERRIBLE app - 'automate your business' - it does not do this at all! The integrations break down every couple of months so you have to continually check its still working. Right now nothing has been integrated for 3 weeks and their idea for a solution is to manually enter every individual invoice wasting so much time and money. I would not recommend this app at all!

Saves so much time every week. Support is great. We use MYOB if you could import shopify merchant fees to a different location would make the process easier. Would give 10 stars if they could handle returns/refunds. at the moment we need to do it manually.

This "integration" set ALL my inventory counts to 0, I lost sales for an entire day & now have to spend time and money doing inventory counts again... Customer service was no help, says an "Integration Preparation" email went out but I never received this nor did i see a warning or note where it says your QB's inventory count is the master inventory and to manually enter inventory into quickbooks before the first autosync. You would assume when integrating, that EVERYTHING especially inventory counts get automatically imported to your accounting software but no, it does not. For some reason you get skew #, name, everything else but the inventory count & pictures of each product in quickbooks thru oneSaas. This would not be such a big issue if they would at least allow you to restore your inventory counts or undo a sync but no they do not, neither does shopify.

This app is garbage. They took $300 of my businesses money without my permission. When I asked them to refund it they kept saying that they were not able to process my return. I am now having to go through the claims process to get my money back. I highly recommend you stay away from this app.

OK, so OneSaas WILL let you connect multiple Shopify stores to your accounts package (in our case Xero) BUT it won't transfer refunds of Shopify fees - you have to do this manually. Also bear in mind that if you have 2 or more Shopify stores you would ideally want the sales for each store to be allocated to a different sales code within your accounts package so that you can see which sales came from which store. Sadly OneSaas will only allow you to allocate all sales to single sales code so you have to go into your accounts package manually and move things around. OneSaas will however let you add a prefix to each order number to make this a little easier. So the claim on their website that OneSaas will completely automate your online sales isn't entirely true! That said their online support is excellent and questions are answered very quickly.

Good app. Works well and easy to use. www.pilottrackhdd.com

Onesass is a great addition for our business and it allows us to connect many things together and automate so much. The support team has been great if I have had to contact them and would recommend anyone looking for a great tool for connecting all your services up in one place.

Fantastic product. Really makes it so easy, I just run it automatically every morning and if I need to during the day. Means I can be away from the office without having to worry about orders getting fulfilled. On the rare occasions I have contacted support, they have been excellent. Very happy customer.

The support from Johnny at One Saas has been nothing short of amazing. Very quick to reply to my numerous questions while getting 3 Shopify sites all hooked up to one accounting system. Nothing was too much trouble. Everything was explained clearly so that we knew what we could and could not do and why. First class support. The app is working well for us too, syncing all our inventory across all sites every hour to avoid the embarrassing 'sorry we've already sold it elsewhere'.

Works perfectly, OneSaas support are helpful. Only limitation that we found annoying was you can't set up a workflow where OneSaas tries to push an order from Shopify to your accounting system (Saasu in our case) as a Tax Invoice first, then if stock is not available (negative value) then it will push it through as a Sale Order. You can only choose either to sync all orders as Tax Invoices or Sale Orders. Then you either have to go into our accounting software and manually change all the orders into Tax Invoices or wait for pre-ordered stock to arrive before OneSaas will push the orders into Saasu as Tax Invoices. Would give 5/5 if this became a feature.

Fantastic product and exceptional service. Onesaas Support is always fast and helpful to assist with any technical questions. The middleware has completely automated our inventory management and accounting syncing :)

Great support :) Adela was very helpful, responsive and patient.

Just added a 2nd connection. Support chat is super and Adela was very helpful in making it happen.

Great tool, great support! I tried another Shopify-Salesforce connector but it didn't give me the line item detail that I needed. OneSaas was a breeze to install and sync'ed all my client info, products and orders automatically. And it created a separate record for each product ordered, attached to the Opportunity - exactly what I needed. And for the questions that I had, Adela had all the answers (via chat) in a very timely manner. You just don't see great customer support these days, but OneSaas has done it right! UPDATE: I have uncovered a rather critical problem with the OneSaas Salesforce-Shopify connector which has caused me to reduce my rating to 4 stars. While the Shopify connector pulls all relevant data from Shopify, the contact info does not pass through to Salesforce. The contact name is embedded in the opportunity name and the phone number is stored in the Account.Phone field, but no contact record is created, and the email is not passed to SF.