Reviews for PreOrder Now WOD | PreOrders

Great support, thanks Aman for your help! The app works well on the whole, sometimes a slight issue with the app not loading straight away on the product page and therefore a customer orders thinking the product is in stock. Any tips to fix this would be great!

Great customer service. Thanks Aman for your assistance today. Fast, responsive and resolved the coding for my pre-order buttons

Josh was incredibly helpful and fast. I had a small issue with my button not working and it was fixed so quickly!

Unfortunately have to downgrade my review. This app is getting very glitchy. Preorders aren't showing up on our site and we keep having to toggle them off and back on to get them working again.. --- Preorder apps have given me a lot of grief. Anything that lives in the space of the add-to-cart button is going to cause trouble from time to time. This app seems to be the most stable and trouble free. The interface is easy to work with. The tech team is responsive.

great app works well, i had a little issue with the mixed cart warning, but they fixed it up right away. thanks

love this app perfect for pre order items, i had a small inconvenience and they answered right away i will recommend it

Love this app! Been using it for over a year. Support is very quick and Amandeep has bailed me out more than once! -Update July '23: Still going strong with the app and Aman has been great to work with!

I actually logged into this app to delete it. I love the idea, but since adding it to my shop it has reduced my sales by playing havoc with the online store. Customers cannot use the drop downs in my store as when they go to the checkout their selections have changed to the top selection on any product. Not what they have chosen. I cannot recreate it and your support people cannot create the issue, but I have so many complaints. This was never an issue prior to the integration of this app.

I have now been using this app for a few years. When it works its a good app. However, it is a ticking bomb. I just noticed that all out of a sudden normal available products were shown as preorder products whereas products that have stock below zero were shown as available. What is even wore, the mixed cart pop that was triggering on every page reload, was supposed to be fixed after i have submitted a ticket. I just realized that it is not fixed and customers had to close the pop up on every page reload. This plugin did more harm than good. Please look out for a more stable plugin, as this plugin will cost you a lot of money......

So far I've been happy with the app, as a new user still trying to figure thing out Amandeep was extremely helpful. Thanks Amandeep! :)

Still figuring it out and yet to test it fully so cant leave a completed review until that time. Setup was a little difficult but support team sorted it in a matter of seconds. Issues integrating to my theme but that's not an issue with the apps end they provided all the necessary info and now its up to the theme developers to sort that their end. Will change review once more time has passed for me to assess the app for my specific needs.

xomarshmallow

2023-07-11

United States

I wish I could tell you how this app works, but I can't. I got a preview of it and asked for a demo to walk me through set up and they couldn't comprehend what I was asking... just a simple demonstration to show me how it works. Someone finally set up a call with me for 4pm. It's now 4:30pm -- nobody ever joined the call or contacted me. They clearly don't want your business, so don't waste your time trying to give it to them.

Their customer service was fantastic. Aman was SO helpful and patient with me. He helped get everything set up great!

Immediately replied and fixed the issue in about 2 mins which took me weeks of pulling my hair out.

This Shopify app for pre-order management is fantastic! The support, especially Amandeep, was excellent. Highly recommended!

Effective and efficient app! Customer service is also very responsive to the inquiries and solve the issue very fast.

Adding his app has made selling, sorting, and shipping preorders much easier! Excellent customer service from @Josh tonight fixing a glitch with our Shopify theme! Thank you.

So far so good! Thepre order button seems to freeze up once clicked through. We will update our review once figured out. Edit: the button doesn't work, and when you first get to the home page or product page it'll say buy now then quickly change to pre-order. Edit: After help from Josh our problem was resolved within a day!

UPDATE: changing my review from 1-3 stars. Within a short period of time of posting my original review, I received an email from support offering help on their day off. We went back and forth and the support agent was helpful, but there is still some things that will keep me looking for a better app, especially at this price. If it worked flawlessly I would have no issue with the price. The buy buttons flash between “Add to Cart” and “Pre-order”. I’m not sure why or how, but it’s confusing and doesn’t inspire confidence. You can’t offer partial payments with a discount because the app does this by creating draft orders and using a 50% off “discount” on both. Shopify does not allow double discounting, so a coupon code and a discount would never work. I’m using it now because I’m out of time and already lost 2 days of our presale, but I think it’s confusing to customers. I will continue to look for an app that doesn’t handle orders in the same manner so that we can get a discount and partial payments on the same order. ORIGINAL REVIEW: Doesn't work and support is unhelpful. This app is keeping me from launching my store at the moment, and while they have chat and email support listed everywhere, I've only gotten an email response with "help" that includes emailing me the same setup information on their website. Then, they ghosted me. Not very helpful. It doesn't not synch reliably with Shopify - what I've synced within the app portal on my store doesn't reflect the same information on the product page. On the website the buy bar flashes between "add to cart" and "pre-order" which is pretty janky.

I had an issue setting up the app but the customer service team was awesome at helping me resolve this issue. Thank you!

Josh from Support was super helpful in fixing any issues that came up - thanks so much Josh! Would definitely recommend :)

Very bad. Our site is down now. Please get your app together... I even tried to get help from your support which didn't work either...

Amandeep assisted in getting our pre-order button to work for a time sensitive issue. Great support service!

Aman was SO helpful when we needed support! He fixed our issue in minutes and saved us so much troubleshooting time. Very impressed! This app is amazing!

Amandeep was a huge help in resolving all my concerns with my account & would always respond immediately!