PostCo: Returns & Exchanges
Automate returns from store credit, exchanges to labels & more
86 Ratings
Media
About this app
Retain your revenue or upsell on your returns. Save costs with automations and peer-to-peer returns.
PostCo provides you with a returns centre that is focused on revenue retention, upselling returns, and cutting operational costs. Customise your portal's design while automating your return policies - a delightful return experience increases customer loyalty! Now with reNEW: Enable your customers to purchase from your returners. Save on warehousing costs and save the environment. It takes minutes to get set up. Let's get you started with a custom onboarding or setting up custom integrations.
- Configure policy rules to enable specific return outcomes based on your needs
- Offer store credit, refund, and exchanges for equal or higher value products
- Automate shipping label generation with custom or 50+ ready-made integrations
- Personalise your return portal and flow: questions, return reasons, image upload
- Unlock peer-to-peer returns, enabling repurchasing on a new sales channel
Categories
Features
Return Management
Key Benefits
- Branded Return Portal: Customize your self-service return portal with your logo, colour theme, return policy and more.
- Exchanges and Store Credit: Acquiring is more expensive than retaining customers - turn refunds into exchanges or store credit to retain your customers.
- Integrated Return Shipping: Gain access to our global network of carrier partners by using your own carrier account, or one of ours.
Pricing Plans
Starter
$29/month
- Up to 20 returns a month
- Up to 2 policy rules
- Branded returns center
- 50+ integrated carriers worldwide
- Store credit refund automation
Basic
$49/month
- All Starter features
- Up to 100 returns a month
- Up to 5 policy rules
Pro
$129/month
- All Basic features
- Up to 300 returns a month
- Up to 10 policy rules
- Advanced exchange
- International returns label generation
App Insights
Brands Using This App
Recent Reviews
Reviews
2024-09-18
Netherlands
One thing that's been bugging a D2C brand like us for way too long, is the return and exchange game. Having been on the lookout for the perfect return & exchange portal for quite some time, we landed on PostCo. And so happy we did! Where other portals and setups have limits in terms of bundling, currencies, return methods, language etc. PostCo seems to have hit the nail in terms of what a menswear merchant like us need. On top, they have an awesome and super reactive support / tech team, ready to handle your requests and needs. For perspective, PostCo has been teaming up with our WMS to custom build an integration of returns statuses and more. With this work, PostCo has helped cut down operational debt and customer service work by up to 45%!!(!) already a few months after implementing. Where 1 return usually came with 10+ clicks and a bunch of.. creative issues, a return now takes max 4 clicks, and everything just.. works! 10/10, can only recommend!
2024-04-24
United Kingdom
App is absolutely great and the customer service, Aisyah more specifically, is amazing amazing amazing. We've used other tools in the past but none are as slick as Postco. Would highly recommend!
2023-12-14
United States
I can't say enough good things about Postco!! We just signed up. By the way, I have tested, demo'd many return programs like returnly, aftership, loop, and this is the solution I have chosen in terms of cost effectiveness, and automation, as well as compatibility with gorgias as a help desk. The brand end of Postco is very intuitive and thoughtful, with very simple front end yet POWERFUL features built in on the back end to help you control your returns. Aisyah was beyond helpful in setting up Postco. The software does allow for automatic returns. I definetly recommend the app, and her as a success manager, she went above and beyond! Theres a lot of tweaks I was trying to do on my own, but I learned so much just walking through the set up and fixing things with her.
2023-02-01
Australia
Felicia provided such great service for our queries - always very responsive and helpful. It's lovely to know that helpful service is on the other end of a great app.
2022-10-19
United States
We've been happy using PostCo 360 for our returns/exchanges so far. It's very user-friendly and customizable on the backend, and the customer side is simple to use and much more attractive than the previous system we were using. The onboarding was very easy, and the PostCo team has always been extremely responsive and helpful any time we've reached with a question or issue. Would definitely recommend!
2022-09-30
Portugal
We started using this app to automate our returns & exchanges process and within a few months, we've come to realise the whole process is a lot more efficient for both our customers & internal team. Their customer support is excellent - super prompt, helpful and attentive. Totally recommend.
