Reviews for PostCo: Returns & Exchanges

As a brand that has been using the app, it is an extremely useful tool, with a multitude of options to make the customers experience as seamless as possible. The team at Post360 are responsive and always look to resolve any issues ASAP

Their recent update has improved our customers' returns experience and has made managing them easier for us. Their support team is also very responsive and helpful - highly recommend using PostCo for the convenience and effectiveness.

LABFRESH

2024-09-18

Netherlands

One thing that's been bugging a D2C brand like us for way too long, is the return and exchange game. Having been on the lookout for the perfect return & exchange portal for quite some time, we landed on PostCo. And so happy we did! Where other portals and setups have limits in terms of bundling, currencies, return methods, language etc. PostCo seems to have hit the nail in terms of what a menswear merchant like us need. On top, they have an awesome and super reactive support / tech team, ready to handle your requests and needs. For perspective, PostCo has been teaming up with our WMS to custom build an integration of returns statuses and more. With this work, PostCo has helped cut down operational debt and customer service work by up to 45%!!(!) already a few months after implementing. Where 1 return usually came with 10+ clicks and a bunch of.. creative issues, a return now takes max 4 clicks, and everything just.. works! 10/10, can only recommend!

Been really helpful in helping us automate our returns. Thoughtful features in backend that are well thought-through. Worth the subscription.

I had the best onboarding experience with PostCo, and any issue or suggestion I've raised has been attended to. PostCo made our returns so much more time and cost efficient! Love the feature where we can automatically create an exchange order to reserve stock, but it stays on hold until the return is processed. Super easy integration with our SKUtopia shipping rates.

PostCo has transformed our online return process, making it incredibly efficient and simple for both us and our customers. Felicia has been very helpful with any needed customisations, ensuring a smooth onboarding experience. The system is easy to use and eliminates hassle, keeping customers informed every step of the way. We highly recommend PostCo for organising returns in your online store.

Very user friendly UI, easy to use back end, and overall good App for Shopify exchanges/returns. The great thing is that the exchange can be done for differently priced items. The customer service is also helpful when needed.

PostCo team is willing to do extra miles for us, really appreciate it. Shout out to Fara & team! This app is suitable for Indonesian brands as they already connected to local payment gateway. PostCo team is willing to do extra miles to cater our needs and willing to help us when we found any issue. This app really help us automate the return & exchange process and the installment process doesn't take long. Very impressed with PostCo & team.

The app is very user friendly and has transformed our returns process for the better. Fara is so helpful and always there for us if we have any queries.

Very highly recommended! PostCo has revolutionised how we handle customer returns and been an excellent addition to our business. The PostCo team has exceptional customer service and always been a pleasure to work with.

As a Shopify store owner, managing returns and exchanges can be a daunting task. Fortunately, the PostCo app has been a game-changer for us. This app truly offers everything you could possibly need in regards to the returns process and has proven to be extremely reliable. Without a doubt, it's the best on the market. The standout feature of PostCo is undoubtedly the exceptional support team. Fara and Aisyah are on hand at all times, ready to assist with any issues or questions we may have. Their prompt and helpful responses have made a world of difference, ensuring that our returns process runs smoothly and efficiently. Their dedication to customer support is second to none. PostCo's features are comprehensive and user-friendly. The app allows for seamless returns and exchanges, enhancing the customer experience and helping to retain sales within our store. The flexibility and convenience this app offers are unmatched. In terms of value for money, PostCo is a great investment. The features it provides, combined with the outstanding support team, make it an indispensable tool for any Shopify store. We have found that the app more than pays for itself through the streamlined returns process and the positive impact on customer satisfaction. Overall, we couldn't be happier with PostCo. It has simplified our returns process, improved our customer service, and provided excellent value for money. If you're looking for a reliable and comprehensive returns/exchange app for your Shopify store, we highly recommend PostCo.

We've been using this portal now for a couple of years and it just keeps getting better and better. You definitely need an onboarding to ensure it is all set up correctly but once you've done this it is incredible. It saves us so much time. Plus in terms of the monthly/yearly fee, I reckon we get this back by offering gift vouchers as refunds (with a 10%) incentive. The number of customers who opt for this is incredible and what would have been cash refunds turn into gift cards instead. Special mention to Fara also who is so efficient and helpful. Great business who deserve our business.

Melissa and Fara are always on hand to help when we have an issue and their knowledge is so useful when we are trying to implement things which are difficult to create. Thank you for all of your continued help!

An incredible app that not only streamlines returns and exchanges but also gives the customer so much control over the situation, which saves you so much time. Mellisa was amazing throughout the whole set up process and made the whole thing a breeze.

Couldn't be happier with Post Co, it makes our returns process so much easier for our staff and customers. Their customer service is excellent and they always resolve any issues promptly and respond to queries very quickly. Can't recommend them enough!

The app is incredibly beneficial for customers when it comes to returning items, and the team is fantastic at accommodating customized requirements. They're always available to assist you with any questions or concerns, providing excellent support whenever you need it. Overall, it's a fantastic experience!

PostCo is effective and efficient, it is simplifying the online returns process, user friendly, and hassle- free experience for customers.

Postco has really helped me to streamline my returns process. The installation was extremely easy and they go above and beyond to help you with your queries. I would definitely recommend PostCo to anyone who wants a professional and organised returns system for their online store.

We have been using PostCo for about 2 months so far and couldn't be happier. The app runs smoothly and the response from customer service has been amazing. Highly recommend.

LYRA Modest

2024-04-24

United Kingdom

App is absolutely great and the customer service, Aisyah more specifically, is amazing amazing amazing. We've used other tools in the past but none are as slick as Postco. Would highly recommend!

POST CO is the best returns solution available! Their easy-to-use system has revolutionized our returns process. Fara has been exceptionally helpful in setting us up and addressing any concerns we had. We highly recommend POST CO to anyone looking for a reliable and efficient returns solution.

Incredibly happy with PostCo. Very user-friendly, has completely streamlined our returns processes for the customer and our internal team. Fara is a superstar - very supportive, responsive and knowledgeable.

Coldest

2023-12-14

United States

I can't say enough good things about Postco!! We just signed up. By the way, I have tested, demo'd many return programs like returnly, aftership, loop, and this is the solution I have chosen in terms of cost effectiveness, and automation, as well as compatibility with gorgias as a help desk. The brand end of Postco is very intuitive and thoughtful, with very simple front end yet POWERFUL features built in on the back end to help you control your returns. Aisyah was beyond helpful in setting up Postco. The software does allow for automatic returns. I definetly recommend the app, and her as a success manager, she went above and beyond! Theres a lot of tweaks I was trying to do on my own, but I learned so much just walking through the set up and fixing things with her.

Really happy we chose Post Co to provide our returns portal. The portal admin page is very well designed, the policy rules for example are very flexible, but also easy to understand, and configure. The help centre documents all the features really well. The number of returns related customer support tickets has reduced since using Post Co, and our customer support team can view detailed status of a return, and easily make changes if requested. Our returns processing procedure is much more efficient now, and staff new to the role can be trained quickly due to the ease of use. We’re retaining more revenue, more customers now choose an exchange, or credit, instead of a refund. Post Co clearly understand the challenges merchants face, and take onboard feedback, for example they recently added a paperless QR code return option via Royal Mail. Finally the Post Co team are a pleasure to work with, the support team know their product, and respond quickly. Special thanks to Jill who made sure we had all the information we needed during the initial sales discussions, and has supported us through onboarding, and post launch.

This is a very user friendly app and we are very happy with it so far. We love that we can customise rules to suit our store. The customer side is simple to follow and very clear. We switched from another very complex app to Postco and one of the best things was that the onboarding process was a dream!! Melisa guided us through the step by step set up has been extremely helpful ever since. Any questions we have are answered the same day and we feel very supported!