Reviews for Omnisend Email Marketing & SMS

Unglaublich Lange Ladezeiten! Fehlerhafte Funktionen! Ich bin in letzter Zeit Sehr unzufrieden mit dem Support. Lange Wartezeiten auf Rückmeldungen und dann kommen antworten , mit denen man nichts anfangen kann. Bei diesen überteuerten Preise der App, erwartet man wenigstens einen besseren Support. Aktuell bin ich sehr unzufrieden und kann Omnisend nicht weiterempfehlen!

It's quite functional for beginners. Their customer support works well, but I would appreciate a built-in survey feature within the emails and more advanced design options.

Omnisend offers everything you need in one place! It's exceptionally user-friendly for beginners and provides top-notch metrics that clearly show how the app boosts our store's revenue and where they come from. The free plan is impressively comprehensive. Email creation is a breeze, and integration with Shopify is seamless. Their new review feature is also easy to use. Additionally, their educational resources and marketing blogs are extremely helpful. Plus, customer care is always just an email or message away, and they are consistently friendly.

Been a customer for several years, happy at first then: - Omnisend pushed a review widget on all my product pages without my approval - showing zero reviews on each product page (I have thousands of very good reviews) impacting my conversions - Omnisend keeps increasing their prices at a very high rate (you basically have no choice other than paying more - and they how annoying it is to switch to another provider) Their customer support is nice and reactive most of the time so I add one star

With the free version they do not allow you to remove the watermark and since it is quite large it takes away a lot of professionalism from the store.

Easy to use with great features

I recently started using Omnisend, and I must say, this app is truly impressive! Not only does it offer a wide range of features that make managing my marketing campaigns a breeze, but the support team is also top-notch. I've had the pleasure of working with both Andrés and Beran, they provided me with outstanding support. Omnisend has definitely earned a 5-star rating from me, and I can't recommend it highly enough. Their fantastic features and amazing support team, especially Beran & Andrés, make this app a must-have for anyone looking to streamline their marketing efforts!

I just started using this app and so far every problem I ran into customer service has been such a big help literally every step of the way. Seriously 5 stars to customer service thank you Maria!

Omnisend is a robust app that I find to be a little less than intuitive personally since my marketing needs are pretty simple. However once I learned how to navigate it, it does what I need effectively and the shopify integration works. And most importantly, their customer service is fantastic and quickly helped me troubleshoot my issues. Shoutout to Karine for the help :)

thx sanya!!! excellent and professional service. timely solve my problems.

I've been using Omnisend for a few years now and will say that the team who help you with technical issues and assistance are amazing, they are so patient and nothing is too much trouble. I've not been impressed though with the implementation of the reviews section and believe there to still be missing features. I just feel like this section was rushed and not thought through properly from what a customer needs. However, the team themselves have been so helpful and even though it was not possible to resolve all issues I have with the reviews section I still highly recommend this app and it's team.

Hello there, Thank you for your 5-star review! We're thrilled to hear that you're satisfied with Omnisend. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

Omnisend is incredibly easy to use, and their customer support is excellent. Dilara, in particular, has been very friendly and responds quickly to any questions I have. Highly recommend!

I have been using Omnisend for over a year now and really love it! Their offers keep improving (I love the new review feature) and their customer service is great. I have been helped by many different service agents and they are all friendly and helpful. Would recommend!

Easy to use with excellent integration and great customer service - always helpful when you get stuck on something. Was helped today by Maria who was great. Highly recommend Omnisend.

I am really happy using Omnisend for our Email Marketings. Their customer service is amazing and the app is very useful for any kind of marketing needs. Also thank you very much to Johhny for his helps!

Simple flows, quick to get up and running and when you run into a road block its nice to have chat support answer quickly :) Both Karine & Eduarda provided amazing support.

This app is great and the service is wonderful. Sila was fantastic at helping me with split workflows.

Great APP so far. Has been wonderful and a lot more to learn.

Omnisend is by far the best marketing app I've ever used. The templates are easy to modify, creating one from scratch is equally as simple. The customer support is outstanding, responding to every question professionally and to the point. Very happy with Omnisend overall!

Best e-mail app for automations and campaigns with even better customer support. Didem is amazing, she helped me set automation with screenshots, video and advices. Customer support is really on another level. Thank you!

Really bad，This was the first time I saw an app that couldn't pay directly in the store. When I asked about the number of subscribers, I had already replied, but the customer service staff insisted on showing me a screenshot, as if I would lie to her, which was really disappointing.

Omnisend is truly great. It is great for beginners and they have an amazing team of customer service experts. Karine helped me today with my segments issue and she was really helpful!

When I purchased the play package and was ready to send my EDM, they abruptly terminated my campaign for not paying them an additional $1.45 for mailbox cleanup. Such hidden charges are hilarious, I hope shopify officials review these apps properly, it really gives a bad experience at all, paying an extra fee after paying a fee is not stated in the official app description.

Avoid at all costs!!!! After learning they do not sync subscribers by default with shopify (at least on our account), we ended up activating the auto sync setting and still had issues with omnisend sending to unsubscribed users a week after syncing. We have been having constant syncing issues between omnisend and shopify. We signed up 2 weeks ago and have had problems from the start. We sent a total of 3 subscriber email campaigns in the first week to our subscribers and later a few test campaigns to 5-7 of our own emails. We stopped because we were receiving higher than normal spam rate on google postmaster we later found out that omnisend was still sending emails to unsubscribed users even after syncing. Omnisend was NOT showing any spam in their reports. We asked politely to refund the services since it is not working and then we could then cancel it. They refused saying that we sent emails already, even though their app was malfunctioning and sending to unsubscribed users when it shouldn't have. They sent us a few reasons why they COULD issue a refund. One being "a customer cannot use the features over the period they have paid for it due to a system malfunction and unexpected issue caused by it". We have not been able to use their service due to the syncing malfunction but they still refuse to refund us. We gave them 4 opportunities throughout a chain of emails to refund us and they repeatedly tried to convince us to continue to use their app and saying they won't be refunding us. Avoid at all costs! There are plenty of other email providers out there with a lot better support then here.