Reviews for Omnisend Email Marketing & SMS

Great support! Showed me exactly what was needed.

I was having trouble with an automation email and Baarath was super responsive and helpful in supporting me to quickly make everything work again!

Hello there, Thank you for the 5-star review! We're thrilled to receive such high praise. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

The Omnisend customer service team, represented by Baarath and Eduarda, provided excellent assistance. They promptly addressed my issues and found a solution in a timely manner. I'm very satisfied with their service.

Fantastic app! What's as important is the support and you get the top quality support here. Johnny from Omnisend was of great help and a pleasure to work with. Thank you again!

I must say I am super impressed with Omnisend, and I am so glad I chose them for my email marketing! I'm not very good with technology and was having an issue connecting my account to my domain. Kayque was very helpful (and patient!) and stayed with me until I got it all figured out! Great company, great product, and great customer service!

I have been loving Omnisend for all my automated emails and newsletters and their pricing is affordable. Their support is amazing, always able to solve my problem or at least find a work around. I chatted with Deniz today and he promptly solved my issue for me.

Great customer support - fast response.

trash app, i will be switching to klavyio or something else. I currently have this for 3 stores but today was the breaking point. They always require some type of domain email verification and their support is garbage. Claim to reply in under 10 minutes but don't. DO NOT OVER PAY FOR THIS email provider, they are terrible.

Great support, had an issue with one of my templates. Maria responded quickly and fixed issue without hesitation.

Ive had some issues with sending emails and Sila was a fast and a great help. Thanks!

Great customer service!

Leather Head Sports

2024-07-18

United States

Had a brief contact with Dilara with Omnisend's customer service team. The issue involved an error message and it was fairly complex. Dilara was able to diagnose and solve my problem in just a few minutes. The Omnisend customer service team was very responsive and fast. would recommend

Always receive prompt support from the team. Technical issues beyond my skillsets with the domain provider stopped our campaign. Dilara was prompt and specific with what I needed to provide my host provider to get us up and running again. Thanks so much

Great so far - sent one campaign and with excellent customer help was able to execute easily. Integration with contact list and website is seamless.

UPDATE: No resolution has been reached, and the only pricing you offer is for the quantity of emails and messages sent. Very nice smoke and mirrors response. Omnisend keeps increasing the price of our subscription, hoping we won't notice. Since we don't send out emails monthly, they now charge us $25 a month for sending zero emails. Additionally, we currently don't use their services; we just maintain our subscription to collect emails. Additionally, we placed a hold on the card we were using until we could contact Omnisend. However, we were required to pay our invoice before being able to contact support. This is extremely poor service and reflects the platform's prioritization of greed over customer care.

I had trouble to make the automations work properly and assistance was very reactive and helpful. So far, I'm very happy with the service !

App is not working for couple of days, I can't contact with support. Very poor quality.

Amazing customer service, they're there to help you every step of the way. So grateful!

Just getting started with Omnisend, and so far it's been a bit rocking getting the everything working properly. I am giving them 5 stars due to their excellent client response. With the issues we've had so far, they've been quick to get answers, and we haven't felt abandoned through the process. I am anticipating good things working with this platform.

easy enough for the average user to work with, easy to understand

The interface is perhaps not the most intuitive, but once you get accustomed to the layout and features it proves to be an excellent platform for email marketing. In summary, while Omnisend may initially appear challenging to navigate, its extensive features and capabilities make it a worthwhile investment for anyone serious about enhancing their email marketing efforts.

Great product with exceptional customer service. Will answer any question within minutes. Amazing - especially Alex and Karine ;)

You guys are so good, especially Dilara, not only beautiful but Cook as well... My Best...

This product has worked well. The list cleanup was good however do give yourself a little more time on that first campaign to get it out. After that, the sends are easy. Designer is good and Shopify integration works well.