Reviews for Omnisend Email Marketing & SMS

So far, this app has been easy to use and works well. The only problem I had was getting the DKIM to verify with my email. Karine in customer service was very helpful!! In just a couple of minutes my issue was resolved. She was very friendly and knowledgeable!! Thanks Karine!

I like the platform and have been using it for a year with all our clients. What I really appreciate is the support. I just needed help once and Beran responded immediately and guided me step by step. I solved the problem in minutes.

I am very grateful to Beran, a customer service representative of Omnisend. I asked a relatively complicated question about segment creation, and he helped me solve the problem very patiently. Thank you so much ! Beran

Been great so far. Customer service is prompt and resolves problem quick

We had to verify our domains in the app. my developer did that and passed the ownership back to me. For over a week now I try to get back the ownerhip, set up payment and send emails. The team from omnisend does not only not read the former chat, but still brings me back to the same problems we could not solve from our side. -I can not add myself in primary store setting with my email as admin, so I can not, pay, ergo no emails in our campaigns for over a week.. I did also send the store ID where we have the problem with, but hey, the log in into the other store (different ID ) and tell me there is no issue. Best is the question to change my shopify store email so its matching the email I would use in their system as admin or owner!! Sure. Customer service is slow, does not solve problems and is not willing to give a discount or any reach out for creating the problems and not following up correctly. I don´t switch to mailchimp because I have omnisend also on another shop. Stay away if you are into customer service and fast help and depend on your mailer.

Omnisend's accountability and customer service is lost to me as of recent, as trying to update my name servers led to another user taking over my account. Despite being repeatedly told that they would resolve the issue within 24-48 hours, I have not received any assistance in 6 days, preventing me from sending critical emails and impacting my livelihood. Unfortunately, tech support has been unhelpful and failed to follow up on their promises. Omnisend used to provide excellent service, but currently, I am left without a solution.

Luiz helped us solve our issue in less than 48hours! Great support.

Baarath helped me resolve issues I had with ease and made sure to follow me up.. highly recommend !

Baraths response was quick and made my issue go away swiftly so i can start seeing what this platform has to offer

This has been awesome from day one. Very powerful but also a really nice, clean interface and great styling for emails etc. I'm a very happy customer! Today, I just added a 'Out of Stock' automation and honestly can barely believe how quick and easy it was to do. Amazing. Been with these guys for a few years now and am constantly impressed by the product. Highly, highly recommended. UPDATE: Sometimes we mess things up. That's what I did yesterday. For me, the measure of a good company is how willing they are to try to help you fix things. Omnisend customer support (Stefan in particular) have blown me away. Responsive and super helpful, issue resolved in no time. The thing is, Omnisend is so good that I haven't needed customer service much in the past. It's good to know that if I do, they've got my back.

Beran helped me out massively with my segmentation. Superb service! He recorded a loom video showing me how and quickly resolved my challenge!

OK a few years in I wanted to make an update! My business grew enough that I had to upgrade to the paid plan in 2021. It's affordable and I love that. The latest update to the interface is fantastic, it's very modern UX and easy to use. The new templates are beautiful, and I find them to be very mobile friendly. I've only had to reach out for support a couple times, including today when I was adding my custom DNS records for sending emails. Super easy to get help and figure out the adjustments I needed. I have higher than average view and click rates, my business just entered year 6! Omnisend is certainly part of our growth success, email is my primary way to send promotions and communicate with my customers. From 2020: I migrated to Omnisend after Mailchimp disconnected from Shopify. The free plan is streamlined, but it can do the essentials. User experience is great. Designs are pleasing. Customer service is good. Import process was smooth! Syncs with Shopify seamlessly in real time. I wish I could do some automations for free. But Shopify can do the basic ones. I honestly tried Shopify's new email features too. They are just a bit too basic for my needs right now. This is my second successful business venture. We are in a heavy growth phase, and just received our first inventory shipment. I'm considering paying for Omnisend's annual "standard" plan to have more professional looking automation emails and do some AB testing.

Maria was awesome!! she was able to resolve my problem in just a matter of mins which made my day smoother. I appreciate you Maria

E-Juice Steals

2024-02-24

United States

The worst app I ever deal with I been trying for the last 10 days to get support or anything all what I got is nothing They charge me 718 to use sms services and they send me email that I can’t use the sms service and they refuse to refund me They charge me every month 988$ witch is Mailchimp charge only 400 $ for 1.2m email Still till now no support no money back and also they charge me for the last 4 month 160 extra for sms that I couldn’t use I WILL SUBMIT THE CONVERSATION BETWWEN US SO YOU CAN BE AWARE THERES NO COUSTOMER SUPPORT HERE

Beran was super helpful. Very responsive, patient and clear in his instructions. I got the issue fixed easily.

Tenemos omnisend hace 3 meses aproximadamente y ha sido una experiencia agradable, mas facil de manejar que otras api. Todo ha ido muy bien, pueden mejorar en algunas opciones adicionales en el momento de crear los correos electrónicos pero por el momento para nosotros es suficiente. La atención al cliente es excelente, siempre hay alguien alli llevando el caso y buscando la forma de brindar una respuesta o solución. Gracias a Karine, Stefan y Agustin por su atención oportuna y eficaz.

Great customer service!

Fantastic real help assistance by Kayque! I thought there was no way to solve the DNS records issue i was having, as i had entered all the dns records, however he found one error and my emails were back up and running within 10 minutes

for the Ageless

2024-02-22

United Kingdom

We're really happy with Omnisend's email marketing app for Shopify. It's made a big difference for us. Special thanks to Danielle Heck for her caring and super-professional one-on-one guidance. Her support has been spot on, helping us navigate through everything. We're really pleased with the outcomes and learning how to use the app has genuinely helped us get better at reengaging inactive customers. Cheers to Omnisend for boosting our email marketing efforts!

Just switched from Klaviyo and so glad I did. Omnisend is amazing and works very well with Shopify.

Customer Service replies in 4 minutes max.

Dilara was amazing she made navigating a complicated system and absolute breeze

Omnisend is an easy plateform to use.

en phase de développement du site et de omnisend, j'apprécie la qualité et la réactivité de Omnisend pour répondre à mes questions, résoudre mes problèmes.

I am extremely impressed with Omnisend, even though I'm a website designer I have no experience with Shopify, so this is my first Shopify store. I was really dreading the back-end stuff like email automations, but setting up Omnisend was sooo easy! It took me literally less than an hour to configure and design every workflow and automation emails, which look amazing! I also had a positive experience with the support team member called Kayque, I used the live chat at like 1 am and was given advice within 5 mins. He also checked up on me the next day to make sure I was good, which is probably the first time that has happened with any service. So overall super impressed with Omnisend, and I'm very comfortable with interface already, looking forward to growing my business with Omnisend.