Reviews for Omnisend Email Marketing & SMS

Karine helped me very well, gave good advice THANKS!

Didem helped us understand how to set up A/B testing in automated campaigns. Great job. Thank you.

I've migrated from another service. For the few hiccups I had, support was very responsive and able to solve.

Love this marketing platform. The videos they make and chat support is amazing. Still playing around but I think it's a winner for now

Baarath was very quick and helpful to resolve an issue I had sending an email campaign. The issue was resolved within minutes. Wonderful customer service and a wonderful platform to build and send emails to your customers! It's easy to use and has very nice layouts.

I am very happy with Omnisend, especially for their next-level customer service. They always respond promptly and are always very attentive! I also like the platform, it is pretty comprehensive and straight-forward.

Omnisend support is quick and helpful! Agustin was able answer my question with no problem. Thank you! Just experience another great experience with Omnisend customer support (4 months later). Kaygue was very patient with me, answered all my questions and provided additional resources.

good service and fast respond!!

After using this for a while we decided to delete the app Some support team is great in understanding your questions then address them directly, most others do not have a clue - they kept sending emails asking for more information which is already provided

Great email marketing program. I've used Constant Contact for years, there is a learning curve. It takes doing and doing, like life!!!

This is awesome app When I asked question, Baarath told me how to set up. He was so kind and helpful. Thank you !!!

Kayque made the whole authentication process very simple and guided me with ease through the steps that I couldn't quite understand on my own. Very knowledgable, I would recommend Kayque's service to anyone in need!

Their "award winning" support is absolutely terrible. Their new review functionality is creating fake contacts and they have zero solutions, but charged my account for over 1,100 additional contacts that aren't real people because of how their system is processing the new reviews import. For email marketing, the app is nice, but their support and failures with the reviews roll-out makes me want to find something else.

First, I think the Omnisend platform is robust and easy to use. I especially appreciate that what I design on the backend is generally what I see in the emails. Second, the customer service is outstanding. I spoke with Eduarda, Agustin, and Maria -- and all of them were great. Agustin, in particular, was very responsive. This company truly wants to be great, and it shows. Highly recommend!

Works brilliantly, we have been using Omnisend for a few years now and it has always worked very well for us giving great analytics and excellent integration with Shopify. Their customer service is very quick and super helpful to resolve our issues, we will continue to use them for a long time to come!

Poppy Dots Design

2024-03-26

South Africa

Wonderful customer support.

This app is really great ! Very simple to use. It make my conversion rate grow The subscription worth it and it's quickly paid back And the team is very reactive to help you, a great thanks especially to Dilara

Baarath was more than helpful when I was having problems sending an individual email. The service was prompt and efficient. I have no hesitation in using the support service again. Thanks for all your assistance it was very much appreciated.

Thnaks for Baarath, The response is very fast and all problems are solved perfectly.

They offer 24/7 support but the chat support is the worst. You have to keep repeating things, they don't pay attention to what you're actually saying and they keep switching agents within the same conversation so none of them know what's going on. You have to constantly update them on the previous conversation. Most of your emails will go to spam if you use this company. Really not good.

At first, the support team was not that useful then I was transferred to Agustin and he solved all my problems very quickly. Would recommend.

Excelente asistencia con el cliente, estaba sin poder configurar el DKIM y la agente Maria me ayudo, Thank you!

Beran was super helpful with the problem I had and the automations part is awesome!

To Dilara It was a pleasure to meet a girl who patiently answered questions. She has perfect problem solving skills and answers my questions in an organised manner.

Questa app è fantastica! Ne ho provate tante, ma resta la migliore. Si collega benissimo a Shopify, le automazioni funzionano e sono molto fluide, non è difficile da usare. Il servizio clienti super disponibile h24 e super veloci a capire il problema. Grazie Kayque per aver risolto tutto e per avermi indirizzata step by step alla risoluzione, anche alle 11 di sera. Un grande!