Freshfield
2021-03-09
United States
I've used this app before and recently came back to it since they added the Shop Quiz feature. Although I can't comment on the app itself since we are JUST starting to use it, I can say that the customer support gets an A+. Thanks for the setup help, Brandon!
Ohza
2021-03-05
United States
Octane.ai has been amazing! Using the app to develop a Shop Quiz has been super helpful in building out our website development, and the customer service is awesome. Brandon provided super quick responses and assistance to my questions and I am so glad we chose Octane!
INH Hair
2021-02-26
United States
I absolutely love working with our team over at Octane AI! They are super knowledgeable, and always willing to help out or answer any questions we have. Their shop quizzes have surpassed our expectations, and have been so insightful for our business. If you are thinking about Octane AI, do it! They are amazing!
indigodesignco
2021-02-26
United States
Wow, this app is amazing. Came for the quiz function - stayed for the boat loads of other features and prompt customer service. Hats off to Brandon our Customer Success Specialist that helped us with this awesome app.
2021-02-25
United States
Octane has been very helpful for us and especially for our customers! It has helped them get a customized recommendation. Jamila has been such a joy to work with! She was always very prompt with her responses and quick to help whenever needed!
Voice of Hair
2021-02-04
United States
One month in and Octane has been absolutely amazing! This has been one of the best investments we've made in our company in a while. Our support person (on the Enterprise Plan) Erica K. is hands down the very best! She is super responsive, proactive, and constantly trying new idea to increase ROI. I can't say enough about Erica's support. I wish we would have switched over to Octane years ago. -Terrance
FEMME NOIRE
2021-02-04
United States
I am really happy with this app I love the analytics and integration w/ Klaviyo. I had an issue with my quiz and Brandon helped me troubleshoot it. He followed up with me the next day to test everything and make sure it was working properly. There are a few things I would like to app to do and I was told those features are coming soon *fingers crossed* . I highly recommend the app. to people several times a week.
GOATT
2021-01-25
France
Poor customer service outsourced in Philippines. I tried the quiz module who does not have the features we are looking for. I spoke to Inna from customer service, who is terrible... Firstly, she has tremendous problems to understand advanced questions on the product. Secondly, when she does not understand, she stop answering the conversation and let our team in the dark. Incompetent from a to Z.
2020-12-10
United States
Our product has a color-match component that is a huge driver in customer decision making as well as a main reason for returns. It was important for us to get the quiz portion correct in the customer flow in order to drive sales. Our previous solution (using computer vision to match our product colors to customers) was too complex and a lot of users would drop off at the portion of the quiz that required people to take a selfie while taking the quiz. Octane's quiz was a quick replacement and the customer service team was awesome in helping answer our questions as we built out our survey. My personal favorite part of this app is the dashboard. It's really great to see how much traffic is generated and what sales we make from the results page. This has been a core feature of our business.
Archipelago
2020-12-10
United States
The Octane AI team is very responsive and helpful in answering questions and getting our campaigns up and running quickly. In just a short time we've seen a large jump in subscribers and revenue and looking forward to implementing the quiz and other features very soon.
The Hernried Center
2020-12-09
United States
Octane has been nothing short of amazing for our business! The integration of FB Messenger marketing has given us a 5% revenue lift and subscribers are up over 40%. The support and guidance we receive are invaluable!
2020-12-09
United States
We use this app to enhance our brand voice and to increase revenue. Our reps at Octane are awesome and very attentive. They're always on the cutting edge and making sure we always have the most up-to-date technology.
2020-12-08
United States
I've been using this app for several months now, and it's really exciting to see the instant returns. It's a great way to keep in touch with customers directly. And the staff is amazing!
Harney & Sons Fine Teas
2020-12-04
United States
We have so many teas that people got confused. Octane helped design a quiz to make it easier for customer to decide. No paralysis by analysis! They were very helpful, and now it is cranking. Thanks
2020-12-03
United States
We've been using Octane's Enterprise plan for 6 months and it has been worth every penny. We have an account manager, Valentina, who is amazing. She's very helpful and always brings new ideas to improve our ROI. Abandoned cart flows, Sponsored Messages, Click to Messenger ads, always bring in high ROAS. The tool is great and easy to use and would highly recommend it.
2020-12-03
United States
Amazing! The support team is so helpful, they get you set up with any quiz you need. It looks so clean on the site and it functions great. Not to mention, the backend provides a ton of data too!
Mount-It!
2020-12-02
United States
If you want +75% view/open rates, 45% CTR, and +17% conversion rates (sound crazy?, it's true) then Octane AI is the only platform to give me these numbers. Add in the smartest hires in the world, like our Rep Valentina, and you can't miss. I have even met the founder and an CEO, Matt, and he is brilliant.
Chameleon Cold-Brew | Official Online Store
2020-12-02
United States
We found the shop quiz very helpful to better understand our customer. Octane Ai gave us a clearer understanding of what customers are seeking. Before launching the shop quiz I could assume what certain answers would be, but now I can back them up with data.
Chicatella
2020-11-19
Slovenia
Love these guys! We mainly use their QUIZ functionality that brings us a ton of awesome data connected to new leads, skyrocketing the conversion with remarketing. Thanks Karolina for all the help and for learning Slovenian phrases to better understand our needs! You guys rock!
bighammerwines.com
2020-11-17
United States
Octane has boosted our online sales, managed the backend of the app for us and has outstanding customer service. Highly recommend.
Motivo Designs
2020-11-02
United States
The response time from customer support was unmatched and they have been helpful to us by providing resources and tools to see growth online. Thanks Mark! -Z
Dorado Fashion
2020-10-30
United States
Amazing results. Highly Recommend! Valentina is very great at managing our account. Dont sleep on Facebook messenger marketing!!
Derma Essentia
2020-10-21
India
Loved the app. The Octane is a true partner and helping us to provide the better customer experience and drive increased revenue. We have seen a significant increase in our sales and customer's happiness as we can help our customers find the best product fit for them to purchase. Special thanks to Matt, Marina Perez and the whole octane team for the incredible support & all the awesome work you do! Whole team is really easy to work with, responsive, quick and always bring new good ideas ! We are so grateful for all of the support and help that the team at Octane has provided. It's a fantastic experience working with you guys. You guys are the best!
DOYOUEVEN
2020-10-14
Australia
We LOVE the Octane AI Ap. Since January it has grown over subscriber list over 100k, added new revenue streams through messenger opt in, CTM, exit intent pop ups and SMS totalling close to $1mAUD in sales. It continues to bring in such great results, we cannot recommend highly enough!
Polysleep Canada
2020-10-14
Canada
By Far the most advanced solution in the market. The support and account management team is also very proactive and always bring good ideas to the table.