Reviews for Nosto

Avoid like the plague. The recommendations are trash, it doesn't even relate. If you have a very popular product or a few products in your website, then, that item automatically will become the " always bought together" product.... duh, despite the item really does not relate to the item at all. And their contract, another nightmare. despite it clearly says 14 days to leave, nope, they won't honor it. Will force you to use their very overpriced non-working logic. avoid.

We've used Nosto on both Magento and Shopify and the team has been above and beyond helpful in the setup. We love the recommendations on our PDP and PLP.

No brainer. The built in Shopify product recommendations on products pages are counter-intuitive and terribly limited. Something we knew for a long time but didn't have time to address. Particularly if you drive traffic through AdWords, you likely noticed the recommended products on the product landing page pull from a top level "newest products" category that will deliver irrelevant results for many customers. Nosto's integration was seamless and instantly started delivering meaningful results to customers on day 1. Their pricing model makes it very low risk and their analytics provide unique insights we didn't have before. Seeing 5-10% CTR's on their recommendations show that customers were needing some help with related suggestions. Support and service has been excellent and we are now testing additional components of their platform.

Hexlox

2017-10-25

Germany

Based on what I have read its great for FB marketing. But its not clear until after I installed it that its only using Retargeting Techniques and nothing else. Now deinstalled it.

Great app - Recommendations on the site are very effective if you have no way of creating these yourself. The analytics and live customer view are also superb. I hesitate to say it is solely responsible for all the sales it claims as some customers could be clicking links via Nosto that they would be using anyway - but none the less the app claims to be responsible for 10% of our total sales in the first 5 days of use, with Shopify itself showing a 20% total increase on the previous 5 day period. Our store is still quite new so data could well be inaccurate - but it is an impressive start. I have yet to explore the Facebook and Email options. The pricing is fair - you pay for what you get. Be careful that you don't cover your site in Nosto links - they should enhance your store not take it over! For example, a default link group shows up at the top of the search results page making it highly likely to be clicked - I removed this as it simply caused users to use Nosto links instead of regular search results which were just as accurate. We are however getting really high conversion rates on links on our cart page. So far this app is a real game changer.

Great for creating custom audiences for Facebook targeting. We were able to seamlessly create FB ads targeting our demographics. We also take advantage of the recommendation emails to keep our customers engaged.

It has been a nice app to have. I have been using it for over 6 months now. Pop up coupons have worked well for my store giving good returns. Would like more ease, versatility & flexibility in creating facebook & instagram ads. Did try the facebook ads a couple of times but there were no sales from them. Emails have not brought any sales either. They should make the email templates more engaging and better.

I thought it was a good app...until it charged me for an order where a NOSTO promo code was not used. Even after submitting documentation showing the promo code used, including tracking numbers and order status, I am still being told that the NOSTO code was used. What a frustrating experience

We've been using Nosto for over a year now and have it installed on all of our 5 stores. It's a great and relatively easy way to serve product recommendations to customers. The commission-based pricing is fair and ensures you get what you pay for. We've been able to integrate it seamlessly into our theme and support has always been very helpful. Note that installing Nosto is not just as simple as installing an app to your store. Some coding is required. We have a developer so it wasn't an issue for us, but if you're a "mom and pop" store without in-house web development skills, plan on getting someone to integrate it for you. It won't take long, but it's not something that I would recommend the uninitiated doing on their own.

OMG This app is unbelievable use super good is driving so much traffic through facebook ads every day and with this new lookalike audience ad preset traffic is overwhelming. Keep the good work up!

Puravidabracelets

2016-03-22

United States

I love the Nosto App because it truly makes integrating product recs into your site so easy and seamless. The admin settings within their app allows you to literally turn on and off product recs with the click of a button. I highly recommend this app to anyone who is looking to show additional products on product pages. I also love how well the Nosto App works on mobile devices and how quickly it loads on each page.

Good app - definitely contributes to increased sales. Found some of the analytics hard to find in the dashboard (under 'settings'). Also a bit of work to cut the data to get the exact info we want from it. Support team are incredibly responsive and really help to push performance. All in all a very good solution to cross-selling - v. minimal management, just let it run.

Truly incredible app and a great addition to our store. We saw an immediate increase in conversions and sales. With all the features Nosto offers the overall value you get is amazing!

Nice App....but very very expensive......i would have continued using this app if the pricing was lower or even a fixed monthly price.....but otherwise I found it very expensive

Completely wrecked my FB ad account. Don't walk... RUN from Nosto.

NO WAY! This thing only created massive errors and did not work at all. Talked to customer support with no help. Not worth our time.

Taft Clothing

2015-09-22

United States

We have had a lot of success with Nosto. I have been looking for a good personalization app that conforms well to my site theme and this has added some great upselling options for our customers. I have worked extensively with the Nosto team and they have been a huge help. 5 stars all around.

We've been using Nosto for 2 months now, and we love the app. Key benefits/observations: 1) Instituted product recommendations and saw immediate lift (~10%) in AOV and sales conversion. 2) Customizable recommendation logic to cater to different situations and needs (e.g., cart page - can show what ppl who bought the item within your cart also bought, product page - upsell related products, only recommend products w specific tag/filter) 3) Nosto's analytics offer insight into health of sales funnel and helped us to identify other areas of our shop that needed work (e.g., abandoned cart rate was high, so we instituted guest checkout, greatly improving conversion). 4) Strong support team that is proactive in helping us get the most out of Nosto. They are also active in building additional functionality (e.g., recently launched personalized pop ups/emails) vs. pure maintenance. 5) Clean UI and friendly UX Overall: a well built app, supported by active/competent team, that delivers hard dollar results.

OMG !!! i am really pissed off with this app ! This is the first bad experience i had with an app on shopify First it took a while to get the app : a lot of problems and back and forth the support told me that the app is working but finally not After a loooooooooong wait, when i finally get the app, the trial time was over, even when i have never use the app, And the worst, the app caused some troubles on my website and Nosto support don't answer my email. Nosto support, if you read me, fix the problem you did on my website ! Nijala website

Luxedy

2015-02-25

Belgium

NOSTO is making our website much more user friendly. The recommendations are spot on and are helping our shoppers to navigate in our shop. The best app I downloaded so far.

This may be the best app for Shopify. 1) Functional. As best as we can tell, it does it's job, making our website more user-friendly and increasing average order size. 2) Good bang for your buck. We have been satisfied with our return given the monthly costs. 3) Great customer service and support website. These folks respond quickly, and their support page actually predicts what you are looking for. I am just thoroughly impressed.

love this app. great support. increased conversion rate. better use of real estate on website.

I Already Sent out email for 2 times asking for help but there is no one reply to me. i only receive this mail 2 times. Review & Review.... but where is the help????? support@nosto.com via zendesk.com 18:12 (21 hours ago) to me ##- Please type your reply above this line -## Your request (#17356) has been received and is being reviewed by Nosto support staff. Did you know that self-help knowledge articles, technical documentation, videos, and other support documentation is available at http://support.nosto.com/ To add additional comments, reply to this email or click the link below: http://help.nosto.com/requests/17356

Nosto is quick and easy to install with very good support. We particularly liked the seamless integration into our store design.

very easy to install and very helpful team is behind the app, you can never be dissappointed with the app as it helps you to increase your sales. well done to Nosto.