Reviews for NoFraud Fraud Protection

NoFraud has been integral to identifying and blocking fraudulent purchases on our webstore. I highly recommend it.

I used it during trial period but as a small business owner I didnt qualify for their chargeback protection so I did not continue with them.

** Please note this is an update to my original 1 star review. You can find original review below. Our transaction amount concerns were addressed after discussing with the company. ** We have only had NoFraud active for a few weeks and I already see how its tools to help detect fraud give you as the merchant more piece of mind doing business on the internet. We had a transaction of around $2k that needed to be reviewed which they handled completely for us. It felt great knowing the customer was contacted and verified before we had that dollar amount placed in a box and sent to a stranger. We've been burned in the past and love that we can breath easier for a small percentage of our sales. Definitely worth it. - Pro Team Pro Cabinet Supply, Inc. --------------------- ORIGINAL REVIEW -------------------------- ** I would like to start by saying our business deals with large transactions on a regular basis each month, and presented this information immediately upon speaking to the sales team ** We are not satisfied at all with how the sales process was presented. We spent time and effort thinking this could be a good app, and dealt directly with the sales team for a few meetings. Once we thought all was well and we were going to proceed due to the benefits of using the app and pricing that worked in line with the insurance we THOUGHT we would be receving, we were presented one caveat that was never shared...... there is a cap on the chargeback limit. We deal with +$2000 transactions at least 4 times a month, and after being informed we would spend over $250 a month for chargeback coverage, we were told we only could be covered for $700 per chargeback. They also stated that "5 transactions out of 100,000 get through the fraud detection" meaning very low risk on their side. So let's do the math..... I am on average going to spend with this company $3000 a year, and MAYBE a chargeback occurs during the year, but will only cover $700? What kind of joke is that? Why would we ever spend that kind of money if we were not protected completely? That is the whole point of insurance! Maybe this app can work for companies that deal with less than $1000 transactions, but the whole point in our eyes of using something like this is to not worry about THE LARGE TRANSACTIONS. Completely asinine for us. - Pro Team Pro Cabinet Supply, Inc.

We had a big problem with fradulent transactions and not enough resources to monitor that daily. This app was a life saver to our business but automating that process and at the same time helped us bring in more money as well.

_________________________________________ Great app and even better support. __________________________________________

As a merchant in a high risk category, we're always on the look out for fraud. Nofraud has taken all the stress out of this, and the speed and response of their app is super fast, and has changed the way we handle fraud on our site for the better! The service from the guys that run this company are awesome, fast and really understanding. Definitely recommend!

Amazingly powerful app and great support team. An inexpensive way to secure your site! We love working with them.....and No Fraud actively works alongside companies for maximum effect on both current and potential future fraud activity.

We recently have a lot fraud buyers. NoFraud helps us on preventing these fraud from affecting business. We love the APP!

I ran Signifyd and NoFraud at the same time. My approval rate with Signifyd (Revenue) was 90.91%. The approval rate (Revenue) with NoFraud - 97.2%. Switching to NoFraud is a no-brainer.

NoFraud is excellent at precisely identifying and rejecting the fraudulent orders. On top of that, staff members reply to enquiries very promptly. Shoutout to Shoshanah, who takes initiative to fix loopholes and being very resourceful when liaising with other app providers. Most importantly, the app has greatly reduced our chargeback rates.

This solution has worked perfectly for us. Our category (electronics) has a high risk of fraud and NoFraud's system consistently delivers accurate order ratings and recommendations. If there's ever a question on a given order their support team is available and quickly returns our messages. Would definitely recommend

So far so good. We haven't had any fraud get by us since we installed the app and started working with the team. We had a lot of fraud before that, which when we tried to handle on our own, even with all the free Paypal and other filters, still resulted in fair sized losses every month . They are very responsive and do their job well. Plus this option is a good deal less expensive than some of the alternatives.

Prior to installing and using NoFraud, we were getting hit with a lot of chargebacks due to fraudulent orders being processed. Since utilizing NoFraud, we have not received any further chargebacks. Their CS team is amazing to work with as well! Highly recommend!

This app changed everything for us. We used to be fraught with fraud, getting chargebacks left and right, but since we started working with the NoFraud team, we've yet to encounter one, while accepting MORE orders. They accept orders other apps would've failed, knowing how better to research the customer and ascertain if they're fraudulent or not. They've saved us a ton of money, they're very competitively-priced within the industry, and by far and away the best fraud protection service out there. Don't think twice.

Incredible app and amazing team to work with. They pass a lot of orders that Shopify would've failed, having better knowledge and research regarding those customers, yet we haven't had ONE chargeback yet. They know exactly what they're doing. I once questioned one of their choices but they explained to me everything that's going on behind the scenes and why they passed a certain customer. He turned out to be one of my best customers, ordering over $1,000 worth of product over the past year and most definitely not fraud--he's now fully green-lighted by Shopify as well. Had his first order not gone through, he'd have gone elsewhere. Highly recommend over any other app, including Shopify Fraud.

We've been using Nofraud for over a year, we cannot trust shopify fraud prevention but noFraud offers a much higher level of sophistication, well worth it!

Shoshanah is the best at No Fraud their software has drastically helped improve our store security and gave us a peace of mind with each order would recommend with high and medium volume sellers !!!

I've tried other similar apps, but NoFraud is my favorite. It's very easy to use. Very rarely do we get a false positive (where an order is real/no fake, and transaction identified as potentially fraudulent and needs add'l info from customer). But so far my favorite feature is the ability to white-list known repeat customers, reducing fees we pay.

We have used several other fraud analysis tools but this is the only one that has allowed us to be completely hands off. Saves us a lot of time! They were very helpful in the set up and continue to offer help when questions arise.

Time Machine Plus

2019-07-03

United States

Great app, superb service. You need this app to help fight against sleazy scammers taking your money. Thanks NoFraud!

My company has been using NoFraud for several years and on multiple eCommerce platforms now, and the first thing that really stands out to me about this service is their excellent customer service. They have always responded quickly to support tickets and questions about their service, and their customer service reps are friendly and knowledgable. They have really nailed the customer experience.

do not use this company. took $550 from my account out of the blue. even if you get hit with a fraud case and win all they do is give you credit for service. which means you still take on all the risk. this company should change name to BigFraud. you have no control over what orders you want or dont want protection. so that means you will pay extra for paypal for no reason. customer service is a joke, 1 person show named tracy.

Great app, helps us to avoid fraudulent transactions on our online platform. Using it for almost 2 years. Highly recommended.

Straight up if it wasn't for no fraud my store would have been shut down long ago due to chargebacks from fraudulent charges. Best solution out there, super helpful team.

NoFraud Fraud Prevention is a great fraud protection program. NoFraud has the greatest staff, they are good communicators and will help you until everything is set up. They have been excellent in getting back to me and communicating clearly on everything. There are no hidden fees, etc., they are perfect about being upfront. I think you will find NoFraud more than covers you in the fraud protection area. I would not hesitate to recommend NoFraud.