Reviews for NoFraud Fraud Protection

No documentation/YouTube tutorials, extremely overwhelming app. Cancels orders that aren't classified by Shopify as High Fraud but does its own classifications. So basically it cancelled orders from people that weren't trying to scam us but due to not finding the button to activate the automatic cancellation of fraud orders (main feature in my opinion) the orders that were fraud, slipped through. Not a good app for me, the second star is for the kind customer support but I need a set up guide not someone I have to ask 20 questions.

NoFraud has been great for us here at Capital BBQ. As a small business we were able to negotiate a fair price based on our volume. Before using NoFraud, we’d always have to do manual verification of our customers information when the billing and shipping address did not match, which was not only time consuming but also rubbed some honest customers the wrong way when we called. With NoFraud, there’s no grey areas, and plenty of piece of mind. It’s either pass or fail. When a transaction passes, we have piece of mind knowing we’re 100% covered by NoFraud’s excellent protection. This made things a lot easier as our company grew, saving us thousands of dollars, and countless hours of work. NoFraud has been and excellent partner to help us prevent fraud in the past 6 months and we look forward to continuing our relationship with them for years to come.

The integration is quick and easy. We have it running in our EU store for more than a year and have been quite happy with the performance and support.

Their rates are half of the last company I was using and I've never had an issue with a claim. I'd recommend to try them out and get a quote for their chargeback protection.

NoFraud has been very helpful with detecting possible fraudulent charges. The analysts are always very quick to respond to any inquiries.

No Fraud was really awesome! Really2 helpful. I've been attacked last June by fraudsters and this really helped us a lot to overcome the attackers! good job!

I've been using this app for about 3 years now. NoFraud saved me a lot of money specifically during the rise of credit card fraud. The customer service team is super friendly and helpful, the tech team is knowledgeable and patient. I highly recommend these guys to ALL Shopify stores!

This is excellent! I have been using them for over 4 years and they saved me over 60,000.00 in fraudulent transactions. They will catch those thieves that hit you site and they even guarantee it!! They have even proved it! I love working with these guys. They are very responsive and you don't have to worry about your online busy from fraud anymore. It is really peace of mind! I have multiple site and I use these guys for all my site. There negative I can say about these guys. They really are the best.

Nutrition Faktory

2020-07-09

United States

Great company for fraud. We compared them with other services available, and they were far cheaper, especially against the other popular option, Signifyd. The customer service has been amazing and they were able to help us set rules into place for different customizations on our site. Took less than 10 minutes to get everything up and running. So easy. Highly recommend!!!

Addressed our concerns immediately and pointed out where our settings were incorrect. Extremely helpful and dedicated support team who takes your suggestions and concerns seriously.

Great app! It has saved us a lot in potentially fraudulent orders being fulfilled. Their customer service team is quick to reply with solutions and is very hands on. Couldn't be more happy we started!

Omax Health, Inc.

2020-06-03

United States

NoFraud saved our business from fraudsters! Prior to integrating the NoFraud app in our Shopify store we were literally under siege in a losing battle with the fraudsters. We didn't know where to turn and nothing was working. We tried different levels of fraud protection from our merchant processor but that proved to be very problematic because a lot of valid charges would end up getting declined and that was costing us sales. I was at my wits end with no idea what to do to stop the slimy fraudsters from running their scams. A colleague recommended NoFraud to me and I can honestly say that it saved our online shop from disaster. The integration was super easy and we were up and running in about 15 minutes. We caught fraudulent orders within our first hour and within a couple weeks our fraud problem was a distant memory. NO JOKE!! I am not just saying that and I am NOT making that up. I can’t say enough about how well this app works. NoFraud has saved me countless hours in dealing with refunds, chargebacks and irate customers. Oh yea, the customers! How many innocent victims of fraudulent charges are being instantly saved from having to make that annoying and time consuming phone call to their bank or CC company to dispute a charge that they know wasn’t made by them … maybe HUNDREDS, THOUSANDS!! Honestly though this app is everything it promises and more! THANK YOU NOFRAUD!! THIS APP IS TOPS IN MY BOOK!!!!

310 Nutrition

2020-05-26

United States

Solid product and rockstar rep! We got our hands held during the free trial, and the NoFraud rep was super knowledgable, giving us insights and relevant info to our business case(s). The app works as advertised, really flexible and extensive with features. Totally recommend!

Excellent App. I've had more than my share of chargebacks in the past and now this app looks after all of my orders without a hitch. You just enable the app and thats it.

Judith Leiber

2020-04-16

United States

We can’t say enough wonderful things about the team at NoFraud. They are extremely responsive, knowledgeable and easy to work with. The peace of mind we get from knowing that they are handling the fraud check process is invaluable. Our product has a high risk of fraud and NoFraud's system consistently delivers accurate order ratings and recommendations. We have been using the NoFraud app for about a year and highly recommend it.

Fantastic service and team. Before NoFraud we had 1 full-time employee dedicated to chasing down fraud. It was ineffective at best. For high volume stores you will see immediate savings in payroll and get those chargebacks that NoFraud approved refunded. It's a win-win for everybody. Highly recommend installing this app today.

The team at NoFraud are amazing. They have been a strong partner against the fraudsters. Right before we signed up we were hit with several thousand dollars of Mule Fraud. The addition of this app has definitely saved us money. Worth every penny. I would totally recommend them.

I signed up today -- and their support walked me through all of the various options to set up our account based on our integrations and needs. So far -- very impressed with the tool and the staff. Kevin is extremely responsive and thorough.

We had a big problem with fraud charges and chargeback and not enough resources to monitor. This app (and the great support team) was a life saver to our business!

Recommended! They will help me review every transaction to ensure that the transaction is safe. Let me not worry about transaction security! The price is reasonable!

I can sleep better at night because of this app. It has saved us so much frustration with selling online and dealing with scammers. Total lifesaver!

NoFraud helps me detect fraudulent orders quickly and allows me to ship my orders quickly with no worry on shopify! I used to have numerous fraudulent orders shipped and now those times are gone! Best app I love it! Thank you NoFraud for your great customer service and your service all throughout.

This is a very bad app. Installing this app makes your website very slow. We have uninstalled this app, yet a lot of its code is present in our theme which has not been deleted. We had emailed him for this but we have not received any reply. VERY VERY VERY BAD!!

I used the app to make sure we weren't being scammed out of revenue. Made it easier to track down and prevent fraudulent purchases.

Paperlike

2020-01-29

Germany

By the end of 2019 we were getting a huge spike of dodgy orders, and we didn't know what to do with them. Luckily I found NoFraud in the Shopify App store with 4.9 stars and many reviews - and as I write this, they are completely true. Recommended!