Reviews for Navidium Shipping Protection

We have just been using the free plan as our orders are below 50 at the moment. We found Navidium to be easy to use and just works straight out of the box. There is always new features and updates coming through and the future roadmap looks exciting to say the least. Great app, good customer service and a great price. Highly recommend.

Gathre

2023-06-22

United States

This app is exactly what a store owner needs. We have worked with other shipping protection services in the past and this is BY FAR the best solution, price, and I recommend it to every shopify store owner I come across that wants to use a shipping protection. Every penny matters in these economic times and Navidium Shipping Protection helps me keep more. Looking at my P&L account for shipping insurance paid out vs retained last year affirmed that. I absolutely love it!

Simply put Navidum shipping has hands down improved value for my customers and our bottom line. The revenue generated from it covers or marine transit insurance and any excess we need to pay when we have a claim and there’s some left over for us in the end. One of our sunk costs is now a revenue stream.

Affliction Clothing

2023-06-22

United States

Navidium was easy to install, easy to use, and gets what need done so seamlessly. The team is also very helpful in making sure the implementation works and is an easy UX for the customer. Navidium is also very open to communication and feedback, taking into consideration new ideas and features that could make the app even better.

Incredible app. Allowed us to add a valuable service and really be a game changer in the customer service industry. The support was amazing and very helpful. They are committed to continually making things better and have always delivered on the things we wanted or think could make it better. I'd give more than 5 stars if I could.

Great app that allows us to provide better customer service to our customers when shipping problems arise. Highly recommend all merchants consider using Navidium. So far we haven't experienced any downsides.

Best app we have found. . So easy to install and use, plus it works great. Wish I signed up years ago!

Navidium is a must for a small business, especially when shipping delicate items. We switched from another big name and should have started with these guys from the get go. It makes sense that we control the fees and retain costs unlike the other similar apps to which they keep all of the fees. We now handle our claims internally to which allows us to provide a more personal touch that our customers appreciate.

A must add to your site. This app helps lessen the burden with associated costs for stolen, lost, and damaged shipments. Definitely a game changer.

I LOVE LOVE LOVE this app! It allows us to offset our reshipping costs and track the performance of our shipping carriers in the most efficient way. Support is amazing too.

This is possibly the best app I have on my shop. Installation was easy and it works seamlessly on my website. It puts us in a much better position to help our customers with lost packages without having to file complicated claims or deal with a third party.

The app works, the support team helps, and they keep on innovating the product. We really couldn't ask for more.

Great company. Left Route to go with Navidium. Why let another company make all the revenue of fees charged when we're doing all the work. I like the Navidium model of letting me keep all the revenue. We have very little issues with shipping but when it does the revenue we have made more than easily covers replacing any orders on our own. Their team is fast if you need assistance with install or if any problems arise.

Starpil Wax

2023-06-22

United States

Amazing App, no other like it . Every shopify store owners dream. It have take control of the customer experience again when it comes to post sale delivery issues. Over a positive experience to our stores.

Navidium is the best app on my store by far... The best support, the best interface, and one of the easiest to use. My team and I love this app and could not imagine our store without it. We sincerely recommend giving it a try, Navidium clears away similar apps by far.

Navidium turned an expensive headache into an easy cost-recovery for our business. Our customer service team loves it, and the service for the app is top notch. Huge value!

Love this app!!! It works exactly as stated! It is a revenue generator which helps when packages do go missing or damaged.

We love the Navidium app - we have used other shipping protection apps and this one is by far the best. We wanted a simple app that lets us protect ourselves and our customers without having to deal with the carriers, as we all know is impossible. We really wanted an app that allows us to protect ourselves, easily track claims, and still give great customer service, we didn't want an app that would rip off our customers and we did not want an app to use solely as a revenue driver, this app does just that and we can easily control how much we charge for it. The team has also been great, and the app is easy to use, no complaints and this app far outweighs the other options! :)

Must have for an ecom store! Easy integration. This has to be 100 characters, and the first two sentences said it all ;)

Marc and the team at Navidium are great partners. We worked closely to build and integrate the app; it has run smoothly from the start, and delivers a strong financial return each month. Excited to see what features they come up with next. Highly recommend.

Great concept, easy to implement and puts the power and money back in the hands of the merchants as it should be.

The Enhanced Male

2023-06-21

United States

Navidium is an excellent app. So much better then Route and others. You get to control the pricing and keep all the profits. You are not an insurance company, you are offering an internal protection plan. Completely legal. Do not let Route scare you into thinking you are going to get in trouble!

Incredible. We have been using Navidium for 12+ months & never have any issues. The team even goes above and beyond when needing tweaks for our custom theme. Customers get peace of mind & the new Navidium platform is clean & intuitive. I wish the team the best as we enjoy how it protects our margins.

Very happy with the service they provide. Easy to install and maintain. We highly recommend it for all retailers.

Had the app for a while now. We charge 2% and have a little over 70% acceptance rate. A few little bug in the software but they seem eager to fix them. While the service fee is kind of high for this program, it pays for itself in about 2 days for us. It really makes it much easier for us and our customers when a shipping issue should occur. I'd say this is a win for everyone. I only found this after FedEx ground lost one of our largest shipments ever, and then declined the claim. (Never let them take a package without scanning it!!) UPDATE: June 21, 23 - The developer continues to improve their app and am happy to report that is works even better now. Very pleased and I think our customers are happy too. UPS recently lost a $700 shipment, but they failed to scan it, so left us holding the bill. (never let a shipping company tack anything without scanning!)Thanks UPS, but our customer had paid for the shipping protection, and it was an easy decision to replace the order for our customer thanks to this app. Income from the app makes it easy to make these decisions and keep our customers happy. Highly recommended!