Reviews for Navidium Shipping Protection

Awesome app, gives our business control over when and how we refund our customers WITHOUT relying on third parties to manage the process. Fits well into our customer service workflow. Love this app and will recommend to anyone wanting to offer an internal way to manage refunds and replacements. Thanks guys, keep up the good work!

So much better than money-hungry R#@te who denied any revenue sharing when we threatened to leave because so many competitors were offering it. We wanted to support a local brand, but it was clear that they did not want to work with us and keep us as a customer. It was all about making money for them and in the end, they lost out because we left. We didn't even switch to a new provider for the past 6 months. That's how pissed we were. Navidium puts you in the driver's seat and was installed by the team in 24 hours. The next order we had, the customer added Navdium to the cart! Make the switch. Don't be stupid!

This app is so much better than the competitors. It really allows small businesses to thrive. I have recommended it to my friends.

We switched from another company to Navidium and haven't looked back for one second! Easy to use. More reasonable pricing and business model. Excellent communication and customer service.

We have used Navidium for over a now and I like that it allows us to completely control the claims process. The app is easy to use and we have another source of income.

App is great. No reason to pay other companies to do the same thing you can offer customers on your own. Service is top notch. Adding this app was a no brainer!

Fantastic app that gives all the power and revenue of Shipping protection to the merchant. Additionally, there are new features outside of shipping protection added to this feature set basically every quarter or even more often. We have killed it with Navidium and won't switch to a different provider anytime in the foreseeable future.

Had an absolutely horrendous experience (multiple times!) with Route and through a google search found out about Navidium. I’m so thankful you exist and when problem arise I can be my own customer service support in the broken, damaged, or lost package department!

I'll keep it simple. In this day and age of the retailer carrying the burden for EVERYTHING that goes awry with online retailing, Navidium is a breath of fresh air, and works like a Partner to help provide an insurance service for our customers, so that unlike most others, it's not TAKE, TAKE, TAKE. If you operate in the e-commerce retail space, Navidium is essential.

We have been very happy with Navidium. It is much less spammy than Route. And easier for our customers to use.

Excellent app, easy installation and quickly added additional revenue to our business. We were getting lots of packages that customers said they didn't receive or were stolen, this helps recoup those losses. It's really a no brainer and after reviewing other shipping insurance apps like shipinsure, route etc, i found this one to be the most straightforward and exactly what we were looking for.

I love how Navidium lets the merchants provide their own insurance by transferring the shipping warranty money to the merchants instead of keeping it. This pads our bottom line while giving us the control to help our customers if an issue arises. All other apps take all of the revenue or a percentage, so having Navidium is a huge benefit to our business!

Such a game changer for allowing us to deal with claims in the best way possible. Customer service is stellar. If you are considering Navidium, it's a no brainer in our perspective.

Huge fan of the Navidium app. Unlike the competitors, this app was created with the small business operators in mind. Installation was quick and easy. Questions have always been answered promptly by support. The admin is intuitive and provides full control over the appearance and logic behind how the app presents at checkout. You can turn your vision into reality in an hour if you want to go fully custom. We love that you can easily match your branding if you so choose. Customers appreciate the peace of mind especially for first time customers. And for us we know we can resolve missing shipments right away to keep customers happy. The Navidium team is also extremely transparent, communicates well, and is constantly working on new updates and features. Highly recommend giving the app a try - we think most will be surprised by the conversion bump and the opt in rate.

Jayflex Fitness

2023-06-27

United States

We would highly recommend Navidium for shipping protection. We have used other popular services and Navidium is better in everyway. The other guys made it more difficult for us and our customers. They wanted customers to download their app and made our customers file police reports in order to initiate a claim. Navidium gives you the opportunity to run your own system and make all the extra money that the other guys take. Thanks Navidium!!

Marc and his team have been great since day one when we made the switch over to them. It is nice to have another viable option.

Fantastic app. prior to finding this app we were working with route but were repeatedly unhappy with their claims process. Using route lead to customer service issues that we felt were difficult to resolve in a three-way relationship between us, route, and the customer. We had already made the decision to leave route when stumbling across Navidium more than a year ago. This app facilitates inhouse management of shipping protection and was able to not only replace route but to greatly improve our claims mangagement process directly with our customers. In addition we were able to increase revenue and increase our margin. A true win-win.

Navidium is the best shipping app out there. Period. In fact, out of all the apps we are using, this is one of the most valuable ones for us as a business. I've used their un-named competitors' offering, and they are horrible. They made it very difficult for users to receive reimbursement as they constantly made denials. With Navidium, you bring the power into your hands to give people proper customer service. Bravo! Highly recommended.

This is a great app that every DTC ecom business needs to have. It's very easy to install and use (and their support is excellent if you run into any issues) and it instantly increased our revenue, as well as customer satisfaction. It's one of those rare apps that is really a Win-Win for every side. Every day you don't have this app on your store is leaving money on the table.

Who needs "the other guys" when you have Navidium? Our small business is thanking our lucky stars for this game-changing software. We now have the power to handle claims like champs and our customers are over the moon to chat with the people they actually bought from. No more middleman talking to our customers or wasting our time! Navidium has truly been a lifesaver in providing a top-notch package protection app. Thanks Navidium, y'all are the real MVPs. 5++ Stars, no question.

The app works, the support team helps, and they keep on innovating the product. We really couldn't ask for more.

I LOVE LOVE LOVE this app! It allows us to offset our reshipping costs and track the performance of our shipping carriers in the most efficient way. Support is amazing too.

Love this app!!! It works exactly as stated! It is a revenue generator which helps when packages do go missing or damaged.

This is possibly the best app I have on my shop. Installation was easy and it works seamlessly on my website. It puts us in a much better position to help our customers with lost packages without having to file complicated claims or deal with a third party.

Navidium shipping protection is awesome. It puts the customer service and experience solely in our hands so we can take care of our customers as we do with any issue! Highly recommend.