Reviews for Multi Vendor Marketplace

HORRIBLE. Their service is horrible, as they don't even help, they only reply with definitions. Not to mention their response time is every 12 hours. So when you're sleeping, they will reply. When you awake and reply, they are unavailable. There is no number to contact. It is a vicious cycle to get one question answered. Their calculations are off but don't care to admit it or fix it. Don't waste your time!

Filosano

2017-01-30

United States

I have been extremely frustrated with Webkul as a whole. They are located in India which means that they are only available during India work hours. You can call and reach a person who will tell you that you will hear back in 6 hours. Then you get a short email response that does not answer your question and you go back and forth a day at a time. I finally started calling at midnight but they didn't want to stay on the line while they resolved my questions.(Uploading a csv is almost impossible because the requirements for the cvs to work are very specific and there is not way to know what you are missing when you get a broad error. One thing I discovered later is that .jpg file names have to be listed in capital letters, .JPG or the file will not load. They keep telling me that the instruction are clearly spelled out so I try again and send them the exact document I am using that will not load...no changes but it works for them...). I am constantly struggling with the site, it is confusing because much of the instruction is written by a non native English speaker and thus unclear or misleading. I was under the impression for months that my vendors were getting paid when actually it was a manual process that I needed to do myself. The app takes the bank info and tells you that the payment has been sent but it hasn't. This would be ok if I knew, but there is no way to understand this from the site instructions. If there were another multi vendor marketplace app I would use it. In the meantime I will struggle through. UPDATE: I have since given up entirely on this app and am doing the work by hand.The app provides so little in service and so I have instead just added my vendors as "staff" in my shopify account so that they can update inventory. Since I had to manage my payments manually anyway, there was really no benefit to using Webkul except that my vendors had their own log in and were prevented from accessing other vendor's inventory. My current solution is not idea but beats the heck out of using webkul.

Awesome service from Nitika!! Thank you very much for all your assistance.

Awesome Customer service and easy to work with. Help me customize the app that fits my website www.octotreasures.com thank you

The best marketplace app for shopify. Excellent customer service and fully customizable.

Some miscommunication at the beginning but now I am receiving good support from Nitika.

Thanks your help about CSV five,Great support from Nitika,

Neha has been very helpful to discuss my needs and they installed it for free . Thank you !

This App does exactly what I need, and I've found the support from Nitika excellent. Very impressed so far! The team at Webkul also seem very willing to listen to my needs and carry out additional development work when I need it, which is awesome.

Works very poorly, although the costumer service is great and very helpful, most of the features are not automated and don't sync with settings already on Shopify. Communication with Seller is very difficult as well seller with store.

Exactly what I was looking for! The app saved my life. It is super simple to use and has great apps to add on for anything else you might need. The customer service is quick and efficient. I haven't really launched the marketplace yet, so I cannot rate the efficiency of running the app with vendors just yet. But so far so good.

This app has been exactly what I have been looking for and is versatile enough to meet all of my needs.

great app! It has many features and has provided us the ability to sell in a real marketplace environment and empower our vendors Great support from Neha. highly responsive and helpful We warmly recommend this app and Webkul!

UPDATE 10/20/2016 After my review, they have been a lot better at responding to my emails. I thank them for that. They fixed the error and other errors that I asked of them. I will give another update as soon as I fully test this product. Thanks Nitika. A REAL REVIEW... PLEASE READ This product has a lot of potential but the customer service is very lackluster. I have been asking specific questions only to receive one sentence answer if any. I can only imagine what would happen if one of my sellers had an issue that I could not fix. They would have to wait at least 2 days to get an answer meanwhile I could be losing money. Potential of this product is awesome but the customer service is horrid. P.S. I still need help so if Webkul is looking, when I log in as a seller and try to view the seller's profile page I get "page does not exist" error. How do I fix that?

Great functionality and great support.

Server slow.. layout difficulty Some functions are great but other still lack of development. $30/month for this is a ripe off.

Awesome customer support from Nitika!

Nitika was Fast and responsive. Great help Thank you so much

Had a lot of help from Neha. Awesome team with awesome support. Thanks!

Support is superb! Nitika was very helpful in setting up our marketplace url. I highly recommend this app.

Fantastic app! On its own, it filled so many of our client's requirements, and the availability of additional apps for enhancing functionality makes Webkul a win-win! :)

I am a relative newbie and don't know any HTML/CCS. Despite that I took the plunge and bought the app. My experience was that: a) The team has always been responsive, and depending on the time of day even within minutes b) Rather than endless emails, they are happy to log in to your store and do the tweaks necessary. Every issue I have had so far, bar one, has been me screwing it up. My challenge was with installing the snippet in the right place and could not figure it out and they did it for me. I can't have any complaints - really easy team to work with. Looking forward to the development of the app into the future. Well worth the money

Its a great communication and support from webkool team. Thank you for the support and addition of some extra requirements. I'm giving you five star for the great support and work.

Good support in a timely manner! Thank you.

Nitika is awesome! I love this app, it has really good features such as seller profile which to me is a huge asset. I'd suggest this app to anyone looking for a GREAT multivendor app. 5 stars!