Reviews for Multi Vendor Marketplace

Neha is amazing for the amount of work she does to provide support. Im still trying to get them to fix a very slow load time, otherwise, the app is pretty good.

I TALKED WITH THEM ON SKYPE , THEY WAS REALLY NICE , AND IF ITS POSSIBLE I WILL GIVE 10 STARS FOR THE GIRL THAT TALKED WITH ME , REALLY HELPFUL , GREAT APP , GREAT SUPPORT , THERE IS ALWAYS UPDATES , GREAT IDEAS , THANKS

I'm not sure how any site is successfully using this app. Shipping fees charged to the customer on Shopify are not being shown on invoices or orders in the Multi Vendor App. The process of adding products keeps crashing so my vendors have been unable to set up their collections. The returns process is deeply flawed. There is very limited documentation to support users. I invested a great deal of time setting up this app and configuring it only to come across these fundamental problems. The customer service is very slow and misinterprets the issues - taking days to resolve an issue. At the moment I would not recommend this app. If this is the support level at the set up stages I dread to think what would happen if there were a real issue. I will have to start again with another platform and multi vendor app.

Multi Vendor Marketplace is a great app and the support is superb. Thank you

Nikita was good in explaining things in detail. Appreciate it.

I have to say that this is a groundbreaking app. If you have multiple vendors and want to have everyone synced for the purpose of inventory and sales reporting, this app does as much as it possibly can within the confines of Shopify's API's. Support is super fast. Today I have been working with Neha to figure out some small issues and instead of waiting days or weeks or worse, these guys have the results in a day. I have been using it for about a month and its full of features. From splitting payments through Stripe Connect or Offering a Membership option to having real-time stats for the vendors to access 24/7, this is a killer App. I highly recommend. Keep up the great work.

Sill configuring the app but Nitika and crew have always been responding on time to all my quiries and thats making it easy for me to navigate through the app.

terrible and terrible company , no communication but sure they will charge you monthly fees on time. no easy way to cancel either

Really the best app! Would love to see less request and quicker response so won't slow down our site. Currently, it is the slowest app on our website. :(

Very bad documentaton and the claims about translation not work or atleast unable to figure how. My login registration page is still not translated. Beside that the design is ugly and no way to implement it properly into shopify

Awaiting response ..before making a testimony

Great App and even better support.

We have just installed this app and we are in the process of evaluating it. So far it seems very well designed and fulfills exactly what it promises. I see old reviews moaning about support service but this is not true. We made some small errors in the install and we got instant help from support - even on a Sunday. Very impressed. Will continue to update our review as we use the app but so far so very good. Check it out at https://shop.mini-works.co.uk/

I've used this app for a year now and from day 1 it's been just a pain. From charging me in the middle of trial, to constant and repeated bugs and issues from shipping not getting collected for sellers, to performance issues and massive slowdown, I highly do not recommend this application it's more work than it's honestly worth. And instead of improving the system and fixing their issues they just rolled out a new UI and when they do try and fix something more things get broken in the process which they try and but the blame on you.

Good shopfront, faily easy to use.

I really like the integration of the app in my shopify store, it gives a lot of options and freedom and how to customize your service to sellers, the service that gives the developer team is very good and really helpful to fix difficulties. It's a good solution to have a marketplace and it is very userfriendly. the only downside is that I need my seller space only in spanish, which brought me a lot of difficulties to get my full page in spanish for the missing translation but the good thing is that Neha very assisted me to help me to fix the translation but it took me 3 months to get it right and once i was ok the app updated to a new version and again I had to reconfigure the translation, which gave me headaches and it make me loose money because I can't offer my service to new sellers if the website is not in the right language. However this is a good thing that the app evolves and that the app team is willing to improve their app and system. Once everything will be all set, I'll be fully happy ! Overall I am very happy and it really gives me the option to have a marketplace with shopify.

One of the apps that have the most utility

Im liking the support we are getting from Nitika and crew. they are very much prompt to respond, and the app so far is working fine and we are still putting things in order. Thank you Nitika

This application provides us with a chance to grow our business into something bigger than we orginally imagined. It offers a detailed functionality which can be customised to your preference. It has taken some time to get familiar with but, once you have taken in the detail and found your way around the configuartion of the app, it is easily managable in conjunction with your shopify theme. Very pleased.

We shall rate the support 0-1 level . Why ? 1. The software is not upto the mark, 2. There is no automatic installation, 3. There is no support available from app builder in India, 4. They never attend phone, they are very egoistic, 5. They are very slow in support 6. They say it is saas model support , you cannot get any help from them after installation, they never help you in support , they make thousands of reason in not to support you and demand money even for chatting in skype 25 USD for each 30 minutes chat in skype. Have you ever seen such mockery in internet that vendor charge you for chat in skype without any product support. This is pathetic greedy vendor. We had a live very bad experience of 15 days. Nikita finally did not support for full configuration, they leave you at your self service and they know that you cannot do without their help. Then there is no meaning of Saas model of payment when the support is so bad. We could not even used the service for 10 days because it did not worked at all.We have uninstalled and not happy with the services and support. A greedy Webkul company who does not take care of its own customers 7. The support staff are arrogant, egoistic and very bad, they will tell you to raise only tickets , but never resolve your case, there is no escalation matrix, directors never like to see escalation or respond the complaints. 8. It has very pathetic services and support. Never buy the Webkul product, we suffered huge, you will too suffer badly.

se o app funcionace com rapides seria o melhor dos 3 disponiveis no shopify , minha notra baixa se deve a lentidão do sistema, se o app funcionace com rapides ao cadastrar e editar produtos seria realmente a melhor app de ecomerce, tenho perdido alguns vendedores que desistem de cadasytrar tamanha é a lentidão para cadastrar e editar produtos, ja pedi suporte algumas x para melhorar a velocidade da app e estou aguardando esta melhora assim que melhorar isto sera o melhor app por enquanto somente uma extrela devido a lentidão quando melhorar esta lentidão com certeza farei uma nova revisão

Very good support. It is by email ticket but they are always very helpful and responsive (during the week) . Lots of great features in the app but I do wish we could more easily control the look of the seller profile pages and directory. It would be great to allow shoppers to be able to sort through the sellers to find the one they are looking for.

Highly, highly, highly recommend using Webkul Marketplace App for Shopify! I tested out both when I was starting (BOLD and WEBKUL) and liked more of what Webkul was providing "out-of-the-box" and also what they were offering with their paid upgrades. It was more in alignment with what we were trying to accomplish for our business, so we went with them. It took a bit of a learning curve to get started but Neha and the Webkul support team were happy to answer any questions. The support response is really quick. If there was a bug or issue I noticed - they really went after resolving it... most often in 24 hours or less. The bottom line is the app works. It provides your vendors a great opportunity to list their products and sell through your site. That's the most important thing any business will want and the Webkul APP puts you in a great position to succeed in that way. What I have been really appreciative of - and it's taken me 4 months of working with them before writing this review - THEY ARE NOT COMPLACENT! Webkul is continuously making upgrades and improvements that CHANGE THE GAME. Example, they recently came out with a Shopify SYNC App so you can now sync all your products with your vendors Shopify store. In my opinion, this is amazing. They're also on the cusp of releasing a huge upgrade to their dashboard and primary service - improvements it's app users will be appreciative of - but in general just a great sign for a company you want to partner your technology with - one that is continuously making strives to do better. I'm sure everyone will have a different experience - but mine simply stated is this. 1. This APP works and you can feel confident that it will continue to do so 2. The support is very willing to fix any issues and make any changes and they're always quick to respond. For best results - communicate your issues clearly - but expect a quick response. 3. This company is continuously IMPROVING their service. The amount of upgrades they've made in just the 4 months I've been with them is really impressive - and they're all great upgrades to the service!! I would highly recommend using this as your marketplace app on Shopify. I certainly have not been disappointed - actually quite the opposite. I feel REALLY GOOD knowing I have brought on a great company to work with our business! Thanks Webkul Team, keep up the great work!

This app works *most* of the time in the most frustrating ways possible. It has created more headaches for my store than it has solved, and I finally felt compelled to write a review after the most recent one sent me over the edge and made me look stupid with both my customer and my sellers. I recently found that the app does not collect about 2% of my order data, which results in the seller not being able to see an order that a customer has placed. Big problem. Once I caught it, I was able to inform the sellers to rush out the products to customers, but I really only caught it by chance due to the volume I'm doing (which isn't even that much). Other big pains: * The app is developed by some folks in India who do not have 24/7 customer support. Over a recent holiday weekend for India, I was without support for a variety of issues for four days (sent tickets Friday afternoon my time, didn't hear back from app vendor until Tuesday morning my time) * The app claims to do "seller payments" ... that's really not true. It only lets the seller put in their banking info so you can manually wire them money. I found this out too late, after I had promised sellers that we could do automatic payments, and now I have to go back on my word. * The password reset function doesn't work sometimes. As a result, my seller has been locked out of their store since Friday (due to lack of support mentioned above) I had hoped that this app would facilitate my entire back-end until I was making enough revenue to build a custom one. Since I can't pay sellers through it, I can't get the seller shipping to work, and more ... I just use it as a fancy secure way for sellers to push data to Shopify. Had I known it would be this much of a headache, I would've rather done all of that maintenance myself and avoided using this app. Now I'm stuck with it and I'm writing this review in hopes of spurring the developer to put some work into it. EDIT: I am downgrading my review from 2 stars to 1 star. After a week of troubleshooting the issue with the dev team, in which they'd claim the issue was fixed and it wasn't (really hard to continuously troubleshoot an issue with someone whose hours don't overlap with yours at all), my store has ALSO decided to randomly and erroneously reassign every product to a new, random seller. So now I've got sellers who sell competing products looking at all the product details (including commission settings) of their competitors, and they know their competitors are doing the same. Of course, because it's normal hours for me the dev team is nowhere to be found, so I'm manually trying to Reassign every product and the app is now timing out and delivering errors. The only silver lining is that my Shopify store hasn't yet been affected (i.e. the customers are still seeing the items correctly assigned).

Neha and the whole team were a great help in getting everything up and running!